Superhub R30 - Superhub R29 is no more.... - Page 29

jb66 · 25-09-2011, 23:11

Quote:

Originally Posted by Sephiroth

I think poor old thenry is being set upon for some of the things he says in innocence and frustration.

To thenry, I'd say that VM have understood at long last the risk associated with using just one SH supplier whose pedigree has so badly let them down. Much too late - and they'll never admit it - but the Huawei addition, stated in this forum a couple of months ago BTW, is the evidence of that fact. As ever, they misunderstand the mistrust people have in the 480 SH, but in all fairness, we have to see what R30 produces.

VM have chosen their partners; there would be commercial reasons to a significant extent and I suspect (opinion) that the SH went out in it's wretched state last year because they couldn't get any more Ambits.

IMO, VM's big mistake was not first putting in a vanilla EuroDOCSIS 3 gateway and then doing the SH properly.

Another mistake (opinion) was not validating a paid for standalone modem from day 1.

VM come out of this with very little if any credit. There is no admission that they got it wrong (fact) - and boy did they get it wrong.

We all hope they've learned from this episode and in future will put the customer at VM's heart.

Why did the ambits stop?

BenMcr · 25-09-2011, 23:12

Quote:

Originally Posted by jb66

Why did the ambits stop?

That'll be because Virgin were swapping to the Gateways so the contract will have finished and the supply will have been run down

Peter_ · 25-09-2011, 23:17

Quote:

Originally Posted by HuaweiHank

So the Virginmedia intranet is 100% up to date and accurate?

Are you for real!!!!!!!!!!!!

Anything on the intranet with regards to this device is going to be a lot more accurate than any of the information you could ever post on here or probably have access to unless you are a employee, but I do not think you would that naive to post anything else as you would be breaching company confidentiality and the legal department would want to have words with you to say the least.

jb66 · 25-09-2011, 23:19

Where's NetgearNigel and AmbitAndy?

Peter_ · 25-09-2011, 23:21

Quote:

Originally Posted by HuaweiHank

Masque then started asking about the 485 and stated that some people already have it.

Again wrong I said it may well be out with a select batch of testers.

Quote:

I do not think the 485 has been released as yet except to a select few triallists.

http://www.cableforum.co.uk/board/35304860-post390.html

HuaweiHank · 25-09-2011, 23:24

Quote:

Originally Posted by BenMcr

Before you can get to a production firmware, you have test it first do you not? As part of that testing there will be a 'beta' stage - which is the stage it will have got to when Virgin start asking for people outside of the company to test it, just as they did for R30

R30 .... the 30th BETA version ? Was there a "Production" version anywhere in the debacle before R30?

Keep in mind that when I test for Microsoft at BETA level they do not charge me!

They don't tell me "this is the mutts nuts, give me your money" !!

Quote:

Originally Posted by BenMcr

I'm aware of that, but until someone here actually has it installed and reports back on how it performs, people are sepeculating on it's performance and functionality

I think you will find that the WiFi certification is more than speculation ....

Quote:

Originally Posted by BenMcr

I'm pretty sure writing software and firmware certainly isn't childs play

Microsoft agree with you!

That is why they encourage BETA testing FREE OF CHARGE to the testers. They don't sell the product at full charge and hope to get away with it!

And when there is an error they fix it, and the fix works......

Edit: "select few triallists" = "a few people already have it" - same thing!

thenry · 25-09-2011, 23:30

Quote:

Originally Posted by BenMcr

Again, not childs play.

Any new feature requests will have to be drawn up, identified as to whether they are possible or not, costed to find out how much it will be to add them to the product, scoped for benefit to the customer and the business, planned for production, tested for technical reasons, tested for support reasons, beta tested, trained out to support staff etc.

It's not a simple as just writing it and rolling it out.

So VM were right to roll out the SuperHub plan with buggy firmwares which have only now been stabilized? thats childs play.

My frustration is all down to the fact staff members saying their going to take a break, its unbelievably pathetic. Like I said, whats done is done.. now move in the right direction but I don't see it. Yes they have new contractors in place now but are they going to provide firmwares? is it all netgear? is someone else involved? are they all together? please excuse my lack of knowledge, confirmation would be nice? if its 1 writing the firmware then having an extra contractor or two would mean the first has extremely shoddy hardware when in fact its been proven that its ok, R30 proves that unless its the wireless chip thats being upgraded?

HuaweiHank · 25-09-2011, 23:33

Quote:

Originally Posted by thenry

....
My frustration is all down to the fact staff members saying their going to take a break, its unbelievably pathetic.

I agree....

presumably they also took a break from updating the intranet that Masque believes it 100% acurate ....

**Hugh** · 25-09-2011, 23:37

Can we keep to the topic, and have less of the personal remarks (on all sides of the discussion).

Peter_ · 25-09-2011, 23:41

Quote:

Originally Posted by HuaweiHank

Edit: "select few triallists" = "a few people already have it" - same thing!

Selective reading of a speculative answer do please re read my post.

Do remember that the new Superhub when it arrives will be sent out alongside the existing Superhub and the will be no option to choose one over the other as oddly enough you only lease the equipment so you get what you get.

Sephiroth · 25-09-2011, 23:42

Quote:

Originally Posted by jb66

Why did the ambits stop?

According to my information, the underlying reason was VM's re-evaluation of the 8-DS-channel bonding market place. Benmcr has suppplied the rest of the answer.

BenMcr · 26-09-2011, 09:15

Quote:

Originally Posted by thenry

My frustration is all down to the fact staff members saying their going to take a break, its unbelievably pathetic

One staff member on forum has said that. So it's not 'members' nor is it an official statement.

Both the Press Office talking to The Register and Mark Wilkin have said the same thing that Virgin will continue to work to bring new features to the SuperHub where possible.

Quote:

is it all netgear?

Any future updates to the Netgear SuperHub will be written by Netgear, as it's their hardware

Sephiroth · 26-09-2011, 12:05

Quote:

Originally Posted by thenry

So VM were right to roll out the SuperHub plan with buggy firmwares which have only now been stabilized? thats childs play.

My frustration is all down to the fact staff members saying their going to take a break, its unbelievably pathetic. Like I said, whats done is done.. now move in the right direction but I don't see it. Yes they have new contractors in place now but are they going to provide firmwares? is it all netgear? is someone else involved? are they all together? please excuse my lack of knowledge, confirmation would be nice? if its 1 writing the firmware then having an extra contractor or two would mean the first has extremely shoddy hardware when in fact its been proven that its ok, R30 proves that unless its the wireless chip thats being upgraded?

Thenry - don't you think we should build on "what's done is done". This fixation on VM "taking a break" is probably labouring the comment too much.

VM have a bloody nose over the SH. They don't really have the grace to fully admit it, IMO - but they've brought in a second supplier and stats will show whether or not there's an improvement, both with the 485 and the 480.

I think focus might now shift from what a normal Netgear router (or the CG3100D) would offer and what's been removed as a result of VM's firmware specification. In other words, why has VM specified a firmware (slugging some features) and then put up a thread in the VM forum asking punters what features they's like to see? Seems somewhat amateur to me.

thenry · 26-09-2011, 16:58

Quote:

Originally Posted by BenMcr

One staff member on forum has said that. So it's not 'members' nor is it an official statement.

Both the Press Office talking to The Register and Mark Wilkin have said the same thing that Virgin will continue to work to bring new features to the SuperHub where possible.

Any future updates to the Netgear SuperHub will be written by Netgear, as it's their hardware

what about the other contractors, will they have their own firmware? again apologies for my lack of knowledge.

Quote:

Originally Posted by Sephiroth

Thenry - don't you think we should build on "what's done is done". This fixation on VM "taking a break" is probably labouring the comment too much.

VM have a bloody nose over the SH. They don't really have the grace to fully admit it, IMO - but they've brought in a second supplier and stats will show whether or not there's an improvement, both with the 485 and the 480.

I think focus might now shift from what a normal Netgear router (or the CG3100D) would offer and what's been removed as a result of VM's firmware specification. In other words, why has VM specified a firmware (slugging some features) and then put up a thread in the VM forum asking punters what features they's like to see? Seems somewhat amateur to me.

ok yeah I went overboard with the taking a break comment, it just annoyed me to say the least. common sense is enough to realize to recoupe rep, somewhat level things out an additional firmware will be needed and should be happening as we speak. the stabilizer, R30 is foundation which should of been there from the start as we know. to be contempt with it thinking everythings ok now we don't need to pull out any stops is disgraceful if anything. i say all this getting the vibe vm don't really care which goes against their own benefit.

BenMcr · 26-09-2011, 17:02

Quote:

Originally Posted by thenry

what about the other contractors, will they have their own firmware? again apologies for my lack of knowledge.

For the SuperHubs yes, each vendor will likely be responsible for the firmware for the hardware they have produced.

Quote:

to be contempt with it thinking everythings ok now we don't need to pull out any stops is disgraceful if anything. i say all this getting the vibe vm don't really care which goes against their own benefit.

Again, more complicated that you are saying it is. Just because Virgin haven't immediately said they are doing another update, doesn't mean they won't nor what timescale (short or long) that may be.