Superhub R30 - Superhub R29 is no more.... - Page 28

jb66 · 25-09-2011, 20:54

Quote:

Originally Posted by thenry

of course you do but why be smug about it? your not giving the company any more of a good rep than its already getting. its a business, theres rules in place we get it but again!! could any vm employee tell us if or why the firmware isn't being upgraded as we speak? excuse us customers for being a little frustrated after reading comments on the community forum from staff members saying their going to take a little break before upgrading the firmware further. isn't that what their suppose to be doing to build a new bridge seeing as the existing bridge hasn't fallen? if the firmwares improved and the devices work to a standard where customers are happy you wouldn't have an issue with "i want that one"

Your boring me now, yawn

Sephiroth · 25-09-2011, 20:57

Quote:

Originally Posted by jb66

Your boring me now, yawn

Don't be so rude, jb.

BenMcr · 25-09-2011, 20:57

Quote:

Originally Posted by thenry

Whats your point? issues were flagged from day 1 and took ages to rectify. What I'm saying is whats done is done now move forward by means of improving the firmware as a whole; improve features and add features.

Who says they aren't moving forward? Just because they aren't immediately going to release another beta firmware doesn't mean they aren't looking at what features they can do and how best to proceed.

thenry · 25-09-2011, 21:12

Quote:

Originally Posted by jb66

Your boring me now, yawn

brilliant response from a vm employee to a customer supporting the company and wanting them to move forward rather than be left behind.

Quote:

Originally Posted by BenMcr

Who says they aren't moving forward? Just because they aren't immediately going to release another beta firmware doesn't mean they aren't looking at what features they can do and how best to proceed.

a staff member on the community forum Ben. i don't mean another beta test for customers to take part in. all i'm saying is vm acknowledging the need to improve the firmware not just to recoupe rep but to avoid the hassle with customers wanting this this model or that. can't they just go ahead and kill 2 birds with 1 stone? my responses are purely down to my doubt that their actually doing anything at the moment. whats the harm in those in charge saying we want to monitor things for a period of time no more than needed and then getting onto improving the firmware?

"we're going to take a little break" is so out of touch with whats gone on.

BenMcr · 25-09-2011, 21:18

I point you to the public statement Virgin have made here http://www.theregister.co.uk/2011/09...te_modem_mode/

Quote:

A Virgin Media spokesman told us that there "will be further updates if issues still persist, as well as additional new features depending on what customers request and what will be possible"

So that say to me that Virgin will continue to work on further updates to the SuperHub.

thenry · 25-09-2011, 21:24

Mark Wilkins said the same on the forum.. we already know that. its the fact a staff member obviously in the know on the forum has mentioned having a little break like they have just cured cancer. its pathetic especially with whats now happening with regards to different manufacturers building and supplying the superhubs all of which have been flagged in this thread to be different in some shape or form.

BenMcr · 25-09-2011, 21:31

Quote:

Originally Posted by thenry

Mark Wilkins said the same on the forum.. we already know that. its the fact a staff member obviously in the know on the forum has mentioned having a little break like they have just cured cancer. its pathetic especially with whats now happening with regards to different manufacturers building and supplying the superhubs all of which have been flagged in this thread to be different in some shape or form.

Everything thats been 'flagged' in this forum about the other SuperHub is speculation. Nobody has had it installed, so no-one here can say for certain how it performs or what features it does or doesn't have

KenK · 25-09-2011, 21:40

Quote:

Originally Posted by thenry

can i ask why Ciscos, the daddy isn't dealing with the firmware?

Purely speculation: they don't want to. Why would Cisco work on firmware for some other manufacturers' equipment?

HuaweiHank · 25-09-2011, 21:45

Quote:

Originally Posted by Ignitionnet

Who'da thunk that a guy who works as a 1st line tech and another who works in a completely different business unit in a non-related position wouldn't be totally informed as to the minutae of upcoming CPE.

Perhaps everyone apart from the "guy who works as a 1st line tech and another who works in a completely different business unit" already understands that. But those two keep insisting that they are fully informed? For example:

Quote:

Originally Posted by Masque

I know more about this device than you ever will though and strangely that is a 100% fact because I have access to our intranet.

So the Virginmedia intranet is 100% up to date and accurate?

Quote:

Originally Posted by BenMcr

The current Netgear Hubs aren't on there either nor is the standalone D3 modem, so it doesn't look like a full list

It is the official list published by Excentis who do the testing!

So Virginmedia are using uncertified equipment ..... or maybe it is just that the manufacturers used their own reference model numbers rather than VM numbers?

Quote:

Originally Posted by BenMcr

.... Just because they aren't immediately going to release another beta firmware doesn't mean they aren't looking at what features they can do and how best to proceed.

I assume that a good reference point is the functionality that the Huawei was independently tested for, and was certified for in July?

And why "beta firmware" for the 480? Why not get to some kind of production level?

Quote:

Originally Posted by BenMcr

Everything thats been 'flagged' in this forum about the other SuperHub is speculation. Nobody has had it installed, so no-one here can say for certain how it performs or what features it does or doesn't have

Errr .... you pointed to WiFi certifications, and that led to the discovery of the "485" detail and that it was independently certified to have more functionality than the 480.

Masque then started asking about the 485 and stated that some people already have it.

Doesn't sound like "speculation" .....

Is it the same project team looking after the Netgear and Huawei devices?

BenMcr · 25-09-2011, 21:49

Quote:

Originally Posted by HuaweiHank

And why "beta firmware" for the 480? Why not get to some kind of production level?

Before you can get to a production firmware, you have test it first do you not? As part of that testing there will be a 'beta' stage - which is the stage it will have got to when Virgin start asking for people outside of the company to test it, just as they did for R30

Quote:

Errr .... you pointed to WiFi certifications, and that led to the discovery of the "485" detail and that it was independently certified to have more functionality than the 480.

I'm aware of that, but until someone here actually has it installed and reports back on how it performs, people are sepeculating on it's performance and functionality

thenry · 25-09-2011, 21:50

Quote:

Originally Posted by BenMcr

Everything thats been 'flagged' in this forum about the other SuperHub is speculation. Nobody has had it installed, so no-one here can say for certain how it performs or what features it does or doesn't have

Quote:

Originally Posted by KenK

Purely speculation: they don't want to. Why would Cisco work on firmware for some other manufacturers' equipment?

it just goes to show this whole business plan has been a joke and the fact they, those in charge at vm haven't bothered busting a gut to amend things is literally childs play. i got bored with my new toy that i didn't bother handling with care then broke so i started playing with something else.

BenMcr · 25-09-2011, 21:57

Quote:

Originally Posted by thenry

those in charge at vm haven't bothered busting a gut to amend things is literally childs play

I'm pretty sure writing software and firmware certainly isn't childs play

thenry · 25-09-2011, 22:03

Quote:

Originally Posted by BenMcr

I'm pretty sure writing software and firmware certainly isn't childs play

no it isn't which is why customers are so annoyed to have been dumped with a firmware thats bugged to the extremes for so long. for a business plan to be treated how it has been and continues to be from a multi million pound company is childs play.

Sephiroth · 25-09-2011, 22:05

I think poor old thenry is being set upon for some of the things he says in innocence and frustration.

To thenry, I'd say that VM have understood at long last the risk associated with using just one SH supplier whose pedigree has so badly let them down. Much too late - and they'll never admit it - but the Huawei addition, stated in this forum a couple of months ago BTW, is the evidence of that fact. As ever, they misunderstand the mistrust people have in the 480 SH, but in all fairness, we have to see what R30 produces.

VM have chosen their partners; there would be commercial reasons to a significant extent and I suspect (opinion) that the SH went out in it's wretched state last year because they couldn't get any more Ambits.

IMO, VM's big mistake was not first putting in a vanilla EuroDOCSIS 3 gateway and then doing the SH properly.

Another mistake (opinion) was not validating a paid for standalone modem from day 1.

VM come out of this with very little if any credit. There is no admission that they got it wrong (fact) - and boy did they get it wrong.

We all hope they've learned from this episode and in future will put the customer at VM's heart.

BenMcr · 25-09-2011, 22:07

Quote:

Originally Posted by thenry

for a business plan to be treated how it has been and continues to be from a multi million pound company is childs play.

Again, not childs play.

Any new feature requests will have to be drawn up, identified as to whether they are possible or not, costed to find out how much it will be to add them to the product, scoped for benefit to the customer and the business, planned for production, tested for technical reasons, tested for support reasons, beta tested, trained out to support staff etc.

It's not a simple as just writing it and rolling it out.