Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | PIN no longer working properly

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service
Reload this Page V+ : PIN no longer working properly
Register FAQ Community Calendar

PIN no longer working properly
Reply
 
Thread Tools
Old 18-09-2011, 11:35   #1
Angua
Inactive
 
Angua's Avatar
 
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 66
Services: ? BB, basic phone. Share of Disney+
Posts: 7,674
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
PIN no longer working properly
Tried to watch a program previously shown after 9pm which needs the PIN to watch earlier.

The PIN number input does not work any more it just stays on the screen requesting the PIN number and will not recognise or react to ANY buttons whatsoever. The only way to get the TV back is to re-boot the box.

Even going via the Parental control settings to set the PIN nothing works & reboot is needed.

Some upgrades were installed following a reboot last week and I can only assume something messed up the PIN system. Everything else seems to be fine. I can still watch the programs but only after 9pm if they need a PIN.

It is a PACE box.

TIA
Angua is offline   Reply With Quote
Advertisement
Old 18-09-2011, 11:44   #2
Peter_
Permanently Banned
 
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Re: PIN no longer working properly
Try 0000, 1234, 2222 if they do not work you will need to call technical support to have it reset.
Peter_ is offline   Reply With Quote
Old 18-09-2011, 12:02   #3
Angua
Inactive
 
Angua's Avatar
 
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 66
Services: ? BB, basic phone. Share of Disney+
Posts: 7,674
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
Re: PIN no longer working properly
Quote:
Originally Posted by Masque View Post
Try 0000, 1234, 2222 if they do not work you will need to call technical support to have it reset.

No Buttons work at all once the PIN is requested. All it does is stay on a yellow square where it used to change to a * as the numbers are input. So it is not a question of getting the PIN reset.

Happy Birthday BTW
Angua is offline   Reply With Quote
Old 18-09-2011, 13:27   #4
Digital Fanatic
Inactive
 
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Re: PIN no longer working properly
Quote:
Originally Posted by Angua View Post
No Buttons work at all once the PIN is requested. All it does is stay on a yellow square where it used to change to a * as the numbers are input. So it is not a question of getting the PIN reset.

Happy Birthday BTW
It's a PACE box, you'll need to call Support and have it swapped out if it's getting stuck on that screen. HTH
Digital Fanatic is offline   Reply With Quote
Old 18-09-2011, 14:31   #5
Angua
Inactive
 
Angua's Avatar
 
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 66
Services: ? BB, basic phone. Share of Disney+
Posts: 7,674
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
Re: PIN no longer working properly
Quote:
Originally Posted by Digital Fanatic View Post
It's a PACE box, you'll need to call Support and have it swapped out if it's getting stuck on that screen. HTH
Well it is over 7 years old
Angua is offline   Reply With Quote
Old 18-09-2011, 14:41   #6
Digital Fanatic
Inactive
 
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Re: PIN no longer working properly
Quote:
Originally Posted by Angua View Post
Well it is over 7 years old
Yeah, some of the older PACE boxes are haing problems with the new software.. time for a new box
Digital Fanatic is offline   Reply With Quote
Old 18-09-2011, 18:29   #7
Angua
Inactive
 
Angua's Avatar
 
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 66
Services: ? BB, basic phone. Share of Disney+
Posts: 7,674
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
Re: PIN no longer working properly
Got someone coming Thursday AM
Angua is offline   Reply With Quote
Old 18-09-2011, 18:51   #8
Peter_
Permanently Banned
 
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Re: PIN no longer working properly
Quote:
Originally Posted by Angua View Post
Got someone coming Thursday AM
Nice one good to see its getting sorted.
Peter_ is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 10:37.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2026 Cable Forum Hosted On Hetzner Cloud