Superhub R30 - Superhub R29 is no more.... - Page 15

KenK · 14-09-2011, 21:26

Quote:

Originally Posted by Masque

A pinhole reset should sort out any that happens to.

Blimey, even an upgrade - that has been delayed for months, apparently to make sure it fixes all known problems - can break it.

"super" is really not the word they should have put before "hub".

denphone · 14-09-2011, 21:53

Quote:

Originally Posted by Ignitionnet

It's being made available area by area, when you reboot your modem you're there.

And how long will that take to do it area by area.

Ignitionnet · 14-09-2011, 21:57

Not very, probably about done already.

Bulky · 14-09-2011, 22:09

Quote:

Originally Posted by KenK

Blimey, even an upgrade - that has been delayed for months, apparently to make sure it fixes all known problems - can break it.

"super" is really not the word they should have put before "hub".

Hardly 'broken' if it just requires a hard reset

Second day of r30 , the wireless improvement is VAST , not had any other problems , modem mode works fine , a few more tweeks and they can put super duper before "hub" if they please

KenK · 14-09-2011, 23:05

Quote:

Originally Posted by Bulky

Hardly 'broken' if it just requires a hard reset

upgrade arrives + device no longer works = broken. Requires a hard reset = broken.

qasdfdsaq · 15-09-2011, 09:05

Quote:

Originally Posted by Bulky

Hardly 'broken' if it just requires a hard reset

Second day of r30 , the wireless improvement is VAST , not had any other problems , modem mode works fine , a few more tweeks and they can put super duper before "hub" if they please

Yeah I'm not sure how you expect your average consumer to psychically know when and how to hard reset their modem after an invisible remote upgrade. Especially when they can't look up the information as they have no internet connection.

kwikbreaks · 15-09-2011, 09:10

Even if they had one they'd need to find the correct info on the VM website.

I suspect most of VM's customer base wouldn't have a clue that you could hard reset anything let alone that it might fix their Superhub which had mysteriously stopped working for no apparent reason at all - only a small percentage of users will have any idea that they will be getting a new firmware which will hopefully stop their hub going up and down like a whores draws.

qasdfdsaq · 15-09-2011, 09:27

If I had to tell my customers when they phoned up "You have to hard reset your server because I just upgraded without your knowledge" I'd be out of a job pretty quick.

To be honest if my servers went up and down like a whores draws to begin with I'd be out of a job pretty quick

kwikbreaks · 15-09-2011, 11:10

No sign of Masque today. Maybe he's too busy explaining why their previously flawless Superhub has stopped working to all those folks calling in about it for the first time.

What a shame that there was no QA testing a year back.

Sephiroth · 15-09-2011, 11:22

Quote:

Originally Posted by kwikbreaks

Even if they had one they'd need to find the correct info on the VM website.

I suspect most of VM's customer base wouldn't have a clue that you could hard reset anything let alone that it might fix their Superhub which had mysteriously stopped working for no apparent reason at all - only a small percentage of users will have any idea that they will be getting a new firmware which will hopefully stop their hub going up and down like a whores draws.

Kwikkie

These, of course, are the vast majority who have absolutely no problems with the SH - until now! LOL.

EDIT: Just saw your post before mine. Great minds!

kwikbreaks · 15-09-2011, 11:50

The thing I find incredible is that a device with a known memory leak in the wifi driver could offer flawless performance to so many. Mine never had the severe problems reported by some presumably because my only WiFi use is phones and pads but even so I had to reboot about once a week to get a wifi device to connect. I suspect that many just take it as the norm that you need to reboot a router every now and then rather than it indicating a fault.

adzzzbatch · 15-09-2011, 12:21

Still stuck on R26.

Sephiroth · 15-09-2011, 12:23

Kwikkie - that's exactly right. It is just as likely that many if not most the "majority" out there are suffering but either take it on the chin or can't be arsed (don't know how) to complain about it.

There are no published stats about trouble free SHs and those upon high who say the majority aren't having problems are no more likely to be right than you or I - unless they have access to stats that we don't.

VM certainly do have the stats (from their "Project Storm" because they sample each CM once an hour - or that was the aim of storm introduced a year ago. It's a mystery to me how VM have met their target of getting to problems ahead of a customer complaining.

qasdfdsaq · 15-09-2011, 13:15

Indeed, add to that the number of customers who wouldn't be able to tell, or don't understand the problems they're getting. I've seen so many people with slow internet connections blame the wireless, and vice versa, and/or viruses and/or "a bad line" etc.

kwikbreaks · 15-09-2011, 13:44

Well VM have fessed up that the only things changed in the R30 firmware are the memory leak fix and addition of the modem mode feature. Considering that has taken months I think confirms my cynical guess that the only change made for the IP Flood detection (non)-issue was to ignore the "on" setting.

Incidentally I've already seen posts claiming that the WiFi has improved massively and others that it has got worse. Some proclaiming a miracle because theirs hasn't rebooted in (a guessed based on post time) 6 hours and others saying theirs is still rebooting.

My own view is that this fix has probably sorted most of the hang/reboot/connect failure type problems but it can't be the end of moans about wireless which I see as being down to the hardware itself.