Coming Soon to Virgin TV (2011) Vol. III.

[devilincarnate]

Originally Posted by Digital Fanatic

When I worked in Customer Service/faults many moons ago for Telewest, I had one guy who wanted Telewest to buy him a new tv (it was old and had finally gone on the blink) or he'd cancel all his T/West services

Customer Relations at the time sent a tech out to see what he could do...

I have worked in customer relations/Service's and it is really stupid that some people will do, To get the customer off their backs? Instead of dealing with the problem from the start.

---------- Post added at 19:38 ---------- Previous post was at 19:37 ----------

Originally Posted by thunderlips

amazing what you get when you ask nicely !

That is why I never get anything then

[Arthurgray50@blu]

In regards to the comment about VM and Sky, l have both these systems, so lets compare:

Sky; The boxes you buy, are brand new, and if they break down you get a warranty with them and we pay £10.00 per month and that covers everything if it breaks down, for example if our dish has a problem it would cost £90.00 per visit, you can call them as many times and you only pay ten pounds.

We have multi room and pay £10.00 per box. HD cost £10.00 per month (which we don't pay). We get all the channels available, hassle free, If the system fails, we can repair from our own chair, if it requires an engineer, they normall arrive within 24 hours.

On VM, you don't get a new box, it will be a refurbished box, if there is a problem with the box, it will get repaired within a few days, BUT you will still get a refurb box.
VM decide what channels go on the system, price varies on what you want, HD channels are free, but there are limits, again VM decide what HD channels go on.
CS. is rubbish and sometimes they cannot answer the questions.

The cost is cheap on VM, but in bad weather you can lose some pictures, like today l was watching ESPN, free on VM XL, and all the picture went crackly and then disappeared.

There is a big difference between both the above, but to me you get what you pay for.

[BenMcr]

Can I just ask, what has this got to do with 'Coming Soon to Virgin TV'?

[howardmicks]

Originally Posted by BenMcr

Can I just ask, what has this got to do with 'Coming Soon to Virgin TV'?

Nothing,But there`s not really anything to talk about regarding coming soon to virgin tv at min matey

[Media Boy UK]

Virgin Media ''currently in negotiations'' with Sony TV.

DS Poster ''Southlad'' has got the following back from Neil Berkett and in an email:

I emailed Neil Berkett and asked if Sony TV will be joining VM and the reply came back that they are currently in negotiations with Sony to carry the channel

Sorry if you know about this info.

http://forums.digitalspy.co.uk/showp...1&postcount=11

Info thanks to Southlad/DS Forum.

[97reijam01]

Originally Posted by Arthurgray50@blu

In regards to the comment about VM and Sky, l have both these systems, so lets compare:

Sky; The boxes you buy, are brand new, and if they break down you get a warranty with them and we pay £10.00 per month and that covers everything if it breaks down, for example if our dish has a problem it would cost £90.00 per visit, you can call them as many times and you only pay ten pounds.

We have multi room and pay £10.00 per box. HD cost £10.00 per month (which we don't pay). We get all the channels available, hassle free, If the system fails, we can repair from our own chair, if it requires an engineer, they normall arrive within 24 hours.

On VM, you don't get a new box, it will be a refurbished box, if there is a problem with the box, it will get repaired within a few days, BUT you will still get a refurb box.
VM decide what channels go on the system, price varies on what you want, HD channels are free, but there are limits, again VM decide what HD channels go on.
CS. is rubbish and sometimes they cannot answer the questions.

The cost is cheap on VM, but in bad weather you can lose some pictures, like today l was watching ESPN, free on VM XL, and all the picture went crackly and then disappeared.

There is a big difference between both the above, but to me you get what you pay for.

Really crap comparison. VM on occasion give out refurb boxes but 9 times out of 10 this is not the case. I work with Virgin Media and out of 30 boxes in my van 2 are refurbs which I do not use. In regards to the weather with Sky you are more likely to lose picture than with VM and if you are having the ESPN issue you talk about then you should get an engineer to look at that for you. Virgin also come out free of charge to fix any fault and if you are not at home from the 2nd of September there in no charge whereas if you are with sky it £170!!! Having always though that sky was 100 times better as to content I would rather have the catch up on demand any day as it blows sky out the water.

[zantarous]

You may have new boxes now as VM are using new stock give it five years and they will be refurbs. There was a period in 2005 where I went through 4 pace STB in a few months as each time it was swapped out the replacement was even worse the previous one.

Back on topic, please

[andy_m]

Hi, long time listener, first time caller ...

... I had Sky for years, never had a new box, they were all refurbs, and I had to argue with customer services every time they came out unless I was prepared to pay them, which I wasn't. I left after THEY told ME that they were fed up of coming out to me for free - and couldn't accept the argument that this was because they provided sub-standard STB's in the first place. I wish I'd done it years ago - on top of several arguments with customer services, I only got a tenner for the sky+ box that was mine to sell, hardly a compelling argument for ownership.

Apologies to Hugh for keeping this off topic - I won't do it again!

[RichardCoulter]

Originally Posted by Digital Fanatic

to Sky, yeah I guess it is... the thing is it's actually a little unfair to Sky as they have sold you the equipment (it's yours, not Sky's property) and it's broken down after the 12 months... It's almost blackmail?

Maybe Sky would be better with VM's model of the customer not owning the equipment?

But then Sky would have to pay for any repairs and they wouldn't like that!

As regards to blackmail, it's Sky were talking about- fight fire with fire

Originally Posted by Digital Fanatic

When I worked in Customer Service/faults many moons ago for Telewest, I had one guy who wanted Telewest to buy him a new tv (it was old and had finally gone on the blink) or he'd cancel all his T/West services

Customer Relations at the time sent a tech out to see what he could do...

---------- Post added at 18:21 ---------- Previous post was at 18:20 ----------



I know mate

Now that IS cheeky

Originally Posted by Arthurgray50@blu

In regards to the comment about VM and Sky, l have both these systems, so lets compare:

Sky; The boxes you buy, are brand new, and if they break down you get a warranty with them and we pay £10.00 per month and that covers everything if it breaks down, for example if our dish has a problem it would cost £90.00 per visit, you can call them as many times and you only pay ten pounds.

We have multi room and pay £10.00 per box. HD cost £10.00 per month (which we don't pay). We get all the channels available, hassle free, If the system fails, we can repair from our own chair, if it requires an engineer, they normall arrive within 24 hours.

On VM, you don't get a new box, it will be a refurbished box, if there is a problem with the box, it will get repaired within a few days, BUT you will still get a refurb box.
VM decide what channels go on the system, price varies on what you want, HD channels are free, but there are limits, again VM decide what HD channels go on.
CS. is rubbish and sometimes they cannot answer the questions.

The cost is cheap on VM, but in bad weather you can lose some pictures, like today l was watching ESPN, free on VM XL, and all the picture went crackly and then disappeared.

There is a big difference between both the above, but to me you get what you pay for.

One of the USP of cable is the fact that the picture should not degenerate in bad weather. Perhaps the bad weather affected the VM feed if it is from satellite

Originally Posted by andy_m

Hi, long time listener, first time caller ...

... I had Sky for years, never had a new box, they were all refurbs, and I had to argue with customer services every time they came out unless I was prepared to pay them, which I wasn't. I left after THEY told ME that they were fed up of coming out to me for free - and couldn't accept the argument that this was because they provided sub-standard STB's in the first place. I wish I'd done it years ago - on top of several arguments with customer services, I only got a tenner for the sky+ box that was mine to sell, hardly a compelling argument for ownership.

Apologies to Hugh for keeping this off topic - I won't do it again!

If that is all that second hand Sky+ boxes are worth, then I agree that the VM model is better for customers.

[Arthurgray50@blu]

This is why, when l joined Sky, l took out a warranty, The cost of replacing the equipment would have meant a lot of money.

The Sky engineer, who called FOUR times in the same week to fix a fault, in the end he moved the dish, it cost me a £10.00 and that was part of the warranty.

When we broke our remote, we got a new one under the warranty.

It has all changed now with Sky, With VM, there is all this hassle, you will get an engineer, who won't check the problem, just change the box, for a refurb one.

VM have an attitude that change the box and they still get paid for it, with Sky, they have to check everything.

[clinteastman]

Originally Posted by Arthurgray50@blu

This is why, when l joined Sky, l took out a warranty, The cost of replacing the equipment would have meant a lot of money.

The Sky engineer, who called FOUR times in the same week to fix a fault, in the end he moved the dish, it cost me a £10.00 and that was part of the warranty.

When we broke our remote, we got a new one under the warranty.

It has all changed now with Sky, With VM, there is all this hassle, you will get an engineer, who won't check the problem, just change the box, for a refurb one.

VM have an attitude that change the box and they still get paid for it, with Sky, they have to check everything.

So let me get this straight, it took Sky FOUR visits to fix a problem (that was a wonky install) and then charged you for the privilege and you think that's a good thing? Did you have to take time off work for each visit too?

[Stephen]

Back on topic please.

[Media Boy UK]

Digital UK to switchover the ITV1 Tyne Tees areas next September.

For more info go to the Freeview thread @ http://www.cableforum.co.uk/board/35299404-post41.html

[Henkesghost]

Originally Posted by Media Boy

Digital UK to switchover the ITV1 Tyne Tees areas next September.

For more info go to the Freeview thread @ http://www.cableforum.co.uk/board/35299404-post41.html

Who says virgin don't deliver!




Oh wait a minute sorry MB but has it really come to this?