Superhub : R30 - Superhub R29 is no more....

[qasdfdsaq]

Modem mode was requested [i]before[i] the Superhub was even released... Go figure.

[Skie]

Yeah, it was pretty much the single most common thing the beta users asked for. And of course they were ignored. VM's idea of a trial is to ship what they feel like, ignore feedback and then go-live with it claiming they have tested it with their users.

[thenry]

anyone tested the services on the R30 SH? firewall, ip flood and proxy is working well for me.

[4motions]

Anyone finding an improvement with ping/ jitter or just general speed?

Reason I ask is because my old vmng300 use to be 100% rock solid. Pings wouldn't go above 30ms, Jitter would be less than 10ms and it would always manage 51mb day or night. Was simply a brilliant bb connection.
Since upgrading to 100mb it's just been downhill.

Pings up in the 80ms- 120ms. UK game servers are all 200-300ms which results in me being kicked.
Jitter at 20ms+ with Packet loss
Poor download/ upload speeds, especially during the evening. Max is about 40mb download and 6mb upload.

Everything with my connection seems fine so can only put this down to the superhub.

[Sephiroth]

@ 4motions

There are plenty of peops in the VM forum who say their 100 meg is OK with the SH. Itonly needs one or two to say it's OK for the SH (an admittedly wretched device hitherto) not to be a culprit.

You're syncing now at 100 meg rather than 50 meg and the event log would show whether or not that is straining your local circuit. Without seeing your stats and event log, it's difficult to advise specifically.

And first thing in the morning, is it better than 40 meg? What's the upload like?

[thenry]

anyone if the second contractor has started supplying VM with SHs yet?

[Peter_]

Originally Posted by thenry

anyone if the second contractor has started supplying VM with SHs yet?

It will make no real difference as you would just receive whatever the orderpicker takes off the shelf and the technician has on his van, you will not be able to choose one over the other as for one thing they will look identical and have the same basic interface.

[thenry]

what about build quality? obviously not expecting the full works but with the PSU issue and range dropping even running R30 is the second better in any way?

[Stephen]

Originally Posted by thenry

anyone if the second contractor has started supplying VM with SHs yet?

No, and even if they had you wouldn't be able to tell the difference between the two.

[RB2004]

Im using a superhub, and my ping and jitter is fine,





Capture.PNG

well.. lol fine at the moment, it my speed fluctuates wildly because my signal levels arent too great at the moment.

but that isnt the fault of the superhub, and as you can see on R30 its running fine with a good ping, jitter etc

---------- Post added at 14:14 ---------- Previous post was at 14:09 ----------

Originally Posted by 4motions

Anyone finding an improvement with ping/ jitter or just general speed?

Reason I ask is because my old vmng300 use to be 100% rock solid. Pings wouldn't go above 30ms, Jitter would be less than 10ms and it would always manage 51mb day or night. Was simply a brilliant bb connection.
Since upgrading to 100mb it's just been downhill.

Pings up in the 80ms- 120ms. UK game servers are all 200-300ms which results in me being kicked.
Jitter at 20ms+ with Packet loss
Poor download/ upload speeds, especially during the evening. Max is about 40mb download and 6mb upload.

Everything with my connection seems fine so can only put this down to the superhub.

Hi, can you post your signal levels by any chance? as 100mb has a tighter tolerance from what I can gather.. which is one reason why I was told at the moment 100mbit problem calls go straight through to 2nd line support bypassing 1st line support for the time being.. until things have settled down a bit.

[gobbledigook]

Originally Posted by Stephen

I see no problem, it just shows that they are throughly testing the Firmware and want to get it as close to perfect as possible before releasing it.

its a bit late now!!!! if they had done extensive testing before ever rolling out the superhub then they'd have spotted the 2.5ghz memory leak a LONG time ago

[4motions]

Originally Posted by RB2004

Im using a superhub, and my ping and jitter is fine,

well.. lol fine at the moment, it my speed fluctuates wildly because my signal levels arent too great at the moment.

but that isnt the fault of the superhub, and as you can see on R30 its running fine with a good ping, jitter etc[COLOR="Silver"]

Hi, can you post your signal levels by any chance? as 100mb has a tighter tolerance from what I can gather.. which is one reason why I was told at the moment 100mbit problem calls go straight through to 2nd line support bypassing 1st line support for the time being.. until things have settled down a bit.

Hi, as far as I'm aware my signal levels and SNR are ok and within the limits. I've noticed when you call you go through to 2nd line which is brilliant imo, just wish this problem could be sorted.

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 94 55616000 Kbits/sec 323000000 Hz -0.5 dBmV 39.3 dB Hybrid
Locked QAM256 91 55616000 Kbits/sec 299000000 Hz 1.0 dBmV 39.8 dB Hybrid
Locked QAM256 92 55616000 Kbits/sec 307000000 Hz -0.4 dBmV 39.5 dB Hybrid
Locked QAM256 93 55616000 Kbits/sec 315000000 Hz -0.3 dBmV 39.1 dB Hybrid

Originally Posted by Sephiroth

@ 4motions

There are plenty of peops in the VM forum who say their 100 meg is OK with the SH. Itonly needs one or two to say it's OK for the SH (an admittedly wretched device hitherto) not to be a culprit.

You're syncing now at 100 meg rather than 50 meg and the event log would show whether or not that is straining your local circuit. Without seeing your stats and event log, it's difficult to advise specifically.

And first thing in the morning, is it better than 40 meg? What's the upload like?

Hi Sephiroth, I can't figure out what else could be causing this problem. As posted above, my signal levels seem ok, VM have also told me my uBR only
has 150 customers on it so it's not over utilized.
An engineer was out last week and he did a few things which seem to have improved my connection. But as you can see I'm still getting a lot of disconnects/ errors/ reboots.

I would get up to 80mb download and 7mb upload before 4pm, after that it drops to as low as 10mb download and 3mb upload at times. It will normally settle at around 40mb though. Is this the VM traffic management in force? Never use to notice it in the past.

Thanks

Critical (3)
DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;

Notice (6)
CMTS DCC 323000000 MHz

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Critical (3)
DCC aborted unable to communicate on new upstream channel;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Ignitionnet]

Originally Posted by Sephiroth

You're syncing now at 100 meg rather than 50 meg and the event log would show whether or not that is straining your local circuit.

Modems always sync at the same rate on DOCSIS 3. The tier of service is purely a rate limit, on a bog standard set up all DOCSIS 3 modems regardless of tier will sync at 204Mb/s down and will sync upstream at 20.48Mbit/s.

No extra strain from 100Mb/10Mb however quite possible that along with OP some others have taken up the offer of 100Mb and are merrily caning it.

---------- Post added at 22:10 ---------- Previous post was at 22:07 ----------

Originally Posted by 4motions

VM have also told me my uBR only
has 150 customers on it so it's not over utilized.

150 customers won't be on the entire uBR they probably mean just your port. 150 customers on a single port isn't ideal but if they say the load is ok then I guess that's how it is.

Did they actually check the load on the port or just the number of modems I wonder.

Could you paste your upstream signal information as well? Might be more informative, the downstream is fine but the error messages aren't great and the performance does indicate congestion.

[AndyCalling]

Originally Posted by thenry

anyone if the second contractor has started supplying VM with SHs yet?

It seems, from these forums, that the new build will be made by Huawei. Now, whilst Huawei makes 3G sticks that seem fine to me, my experience of Huawei routers is that they really do have appaling build quality.

I would buy a Netgear over a Huawei any day. Even if they are the same design with the same firmware, it's the build quality that would count the Huawei out for me every time.

In my experience, Netgear is fine. Granted, they do tend to have a lot of firmware bugs but Netgear is noteable for releasing update after update until they get it right. They seem to update even old routers for a long time. Of course, it depends if VM are committed to the same strategy for the Superhub because Netgear are not doing the updates alone in this case, but so far VM do seem to be updating the Superhub. VM were not so keen to update their custom Netgear WGR614 they used to provide however, so we can only hope their attitude has improved since then and this is not just a flash in the pan.

I would try to get your Superhub in now, to make sure you're not given a Huawei knock-off of the Netgear design. Huawei have a very poor record on the router front.

[4motions]

Originally Posted by Ignitionnet

Modems always sync at the same rate on DOCSIS 3. The tier of service is purely a rate limit, on a bog standard set up all DOCSIS 3 modems regardless of tier will sync at 204Mb/s down and will sync upstream at 20.48Mbit/s.

No extra strain from 100Mb/10Mb however quite possible that along with OP some others have taken up the offer of 100Mb and are merrily caning it.

---------- Post added at 22:10 ---------- Previous post was at 22:07 ----------



150 customers won't be on the entire uBR they probably mean just your port. 150 customers on a single port isn't ideal but if they say the load is ok then I guess that's how it is.

Did they actually check the load on the port or just the number of modems I wonder.

Could you paste your upstream signal information as well? Might be more informative, the downstream is fine but the error messages aren't great and the performance does indicate congestion.

Hi Ignition, thanks for your help with this.

It definitely wasn't the load that he checked. I remember him saying I shared the connection with another 165 modems.

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 46.2 dBmV

By the sounds of what your saying, is this something I will have to get use to now? Have VM started to over subscribe my uBR? I had really been pinning my hopes on this simply being a super hub problem and R30 would sort it all.

Thanks again for the help.