router broken

bluepassion · 29-08-2011, 16:52

hi to you all

my problem is that my router has broken so my friend has let me use his for a while untill i get sorted.
Ive been a vm customer for many years im just wandering will vm replace it for me or do i have to lay out for a new one

thenry · 29-08-2011, 16:56

If you received a router from VM they will replace it. Call 150 from your home phone.

bluepassion · 29-08-2011, 17:35

thanks for your reply looks like ive got to buy one then because the wife said we got it at least 10 years ago

jb66 · 29-08-2011, 19:01

You can upgrade, ask virgin ot Get a dlink615 from eBay, under a tenner delivered and supported by vm

Nopanic · 29-08-2011, 19:05

Quote:

Originally Posted by jb66

You can upgrade, ask virgin ot Get a dlink615 from eBay, under a tenner delivered and supported by vm

Well actually that's not true, they would have had to have it supplied by VM for it to be supported, its not a model, its a service code on their account.

(In theory)

qasdfdsaq · 29-08-2011, 23:38

There's different definitions of support - "tested to work with their equipment" and "will help you over the phone with guidance and fix problems for you". The former applies, the latter doesn't in this case.

jb66 · 30-08-2011, 03:21

If you say you have a dlink615 how can they not offer support? Anyway a little White lie saying virgin did give it would solve the support issue

Nopanic · 30-08-2011, 05:15

Quote:

Originally Posted by jb66

If you say you have a dlink615 how can they not offer support? Anyway a little White lie saying virgin did give it would solve the support issue

I hope no one from VM management can ID you, that's really not good advice to give customers .. (makes no odds to me, but you want to be careful)

jb66 · 30-08-2011, 06:50

They can Id me very easily, probably best to stop posting, one day will get myself in trouble and I really like my job

Nopanic · 30-08-2011, 20:41

Quote:

Originally Posted by jb66

They can Id me very easily, probably best to stop posting, one day will get myself in trouble and I really like my job

I'm not the best person to take advice off .. but just be careful what you post ..

Peter_ · 30-08-2011, 20:59

Quote:

Originally Posted by jb66

If you say you have a dlink615 how can they not offer support? Anyway a little White lie saying virgin did give it would solve the support issue

It has to have the code listed in the account because unless it is listed no agent will help set it up as it is not in the support scope and if they are being monitored they can get into trouble.

But if they do purchase one all they need to do is click here for help setting it up. http://www.cableforum.co.uk/board/35153794-post14.html

Nopanic · 31-08-2011, 05:41

Quote:

Originally Posted by Nopanic

Well actually that's not true, they would have had to have it supplied by VM for it to be supported, its not a model, its a service code on their account.

(In theory)

Quote:

Originally Posted by Masque

It has to have the code listed in the account because unless it is listed no agent will help set it up as it is not in the support scope and if they are being monitored they can get into trouble.

Peter_ · 31-08-2011, 12:29

But you missed the part about us getting in trouble.