Has the Indian Call Centre being given the heave ho? - Page 2

spankysmagicpian · 24-08-2011, 23:29

No, sorry I don't Ken. My Mum did and I can appreciate it's a struggle at times. What I was trying to get at was we use a lot of IP telephony at work and even the quality when phoning the other building (which I can see out of the window!) is abysmal and I struggle to catch what they are saying at times.

DABhand · 24-08-2011, 23:44

Quote:

Originally Posted by richard1960

Reading through the job descrption ie advanced virus removal and

Â· Advanced knowledge of Operations System troubleshooting from Windows 2000 to Window 7 Professional and Home, (MAC OS a plus) and

Â· Advanced knowledge of setup and troubleshooting processes for hardware devices ranging from MP3 players to home and small business networking apparatus

They seem to want a lot of knowledge for Â£14.500 a year!

Perhaps that is the standard rate though.

Until they offer you less or try to get you to accept a lesser amount, as said got a couple of friends with their MCSE's and one has the networking qualification also from MS. He was offered pro rata Â£9250 which is abysmal for his experience and qualifications.

I doubt anyone will get the 14.5k pro rata they advertised ever.

gazzae · 25-08-2011, 11:07

Quote:

Originally Posted by spankysmagicpian

No, sorry I don't Ken. My Mum did and I can appreciate it's a struggle at times. What I was trying to get at was we use a lot of IP telephony at work and even the quality when phoning the other building (which I can see out of the window!) is abysmal and I struggle to catch what they are saying at times.

you might want to advise your IT department to check their QoS rules

philce · 25-08-2011, 23:10

I had a "disagreement" with a Eon cs agent some time ago, I pointed out that I could not understand her and that they should not use these call centers in India.

She then pointed out that the call centre she was based at was next to J21 of the M1 (1 mile from my house!).

She might as well have been in Delhi though as her accent was so strong!!!

Digital Fanatic · 26-08-2011, 00:13

Quote:

Originally Posted by philce

I had a "disagreement" with a Eon cs agent some time ago, I pointed out that I could not understand her and that they should not use these call centers in India.

She then pointed out that the call centre she was based at was next to J21 of the M1 (1 mile from my house!).

She might as well have been in Delhi though as her accent was so strong!!!

nutellajunkie · 02-09-2011, 11:26

Quote:

Originally Posted by Ken W

I get the same problem even when I am speaking to them face to face!

I did have a giggle at this, at the same time as totally agreeing with you.

Anyway.. I hope slowly the OSCS will become lesser.. Of course we are all dreaming..

grungernut · 04-09-2011, 11:12

Not much chance of the OSCS going away, the rumours at the moment are that VM will close the Liverpool Albert dock centre and share the work between Swansea and Offshore, unfortunately VM only really care about bottom line and the Offshore centres are cheap to operate. And for a compny that lost 36,000 Broadband customers in he first qaurter of this year you can see why they need to save.

denphone · 04-09-2011, 11:22

Quote:

Originally Posted by grungernut

Not much chance of the OSCS going away, the rumours at the moment are that VM will close the Liverpool Albert dock centre and share the work between Swansea and Offshore, unfortunately VM only really care about bottom line and the Offshore centres are cheap to operate. And for a compny that lost 36,000 Broadband customers in he first qaurter of this year you can see why they need to save.

Offshore centres might be cheaper to operate but if you have more unhappy customers because of it who then leave Virgin then at the end of the day then having overseas centres is a bad move and we have seen some companies move their Call centres back into this country after huge complaints of poor customer service and loss of customers.

Peter_ · 04-09-2011, 11:39

Quote:

Originally Posted by grungernut

Not much chance of the OSCS going away, the rumours at the moment are that VM will close the Liverpool Albert dock centre and share the work between Swansea and Offshore.

No such rumours in Liverpool as yet because I would have heard about it.

grungernut · 04-09-2011, 12:41

Everyone in there knows about it, theres an announcement this week apparently.

Peter_ · 04-09-2011, 15:28

Quote:

Originally Posted by grungernut

Everyone in there knows about it, theres an announcement this week apparently.

As I work there and I was in yesterday and all last week I rather doubt it somehow.

grungernut · 04-09-2011, 15:47

Speak to your union guy, they know all about it.

Peter_ · 04-09-2011, 16:19

Quote:

Originally Posted by grungernut

Speak to your union guy, they know all about it.

i would need to speak to myself then.

grungernut · 04-09-2011, 16:32

Dont understand how you couldnt have heard of it, we were told on Thursday,obviously we were told it was just a rumour, but that came from an IBM manager, I also heard anotherr manager had emailed their team also saying they had heard the rumour but could not confirm or deny it.

Digital Fanatic · 04-09-2011, 19:02

Quote:

Originally Posted by grungernut

Dont understand how you couldnt have heard of it, we were told on Thursday,obviously we were told it was just a rumour, but that came from an IBM manager, I also heard anotherr manager had emailed their team also saying they had heard the rumour but could not confirm or deny it.

That's the trouble with rumours though, they are just that.. rumours.