50M : Should VIP customers be guaranteed a UK call centre til midnight?

[kwikbreaks]

Originally Posted by qasdfdsaq

just got a letter through the door today saying Inifinity is available in my area. Soon as it's available with 24/7 competent support I'll be off to that)

Not any time soon then.

[Peter_]

Originally Posted by qasdfdsaq

I already do. Quite frequently. When my shifts finish at 10 I often stay later simply because I enjoy my job so much and I have no problems with going home after midnight.

I bet you are well paid for it though, get real.

Originally Posted by qasdfdsaq

But then again you're repeating yourself. Somehow you think it's OK to complain about how hard it is for UK agents to get home, while stating that offshore agents living in far less safe environments having to get to work at 2:30am is perfectly OK.

Your only arguement seems to be that the safety of UK agents is more important than the safety of foreign agents. That's just pure racism.

That is your best shot!!!!!!!!!!!!!!!!!!!!!

You are so pathetic my sides are splitting with the laughter.

[Milambar]

Actually, he has a valid point. I guess what you're doing the employment equivalent of NIMBY (not in my backyard). You don't want to have to work beyond 10pm because you deem it unsafe, but you're quite OK with the fact that others, in far worse areas, and in reciept of less money, are forced to.

Although it'd be debatable which is the more dangerous place. India or Liverpool

[Peter_]

Originally Posted by Milambar

Actually, he has a valid point. I guess what you're doing the employment equivalent of NIMBY (not in my backyard). You don't want to have to work beyond 10pm because you deem it unsafe, but you're quite OK with the fact that others, in far worse areas, and in reciept of less money, are forced to.

Although it'd be debatable which is the more dangerous place. India or Liverpool

The working to 10pm or Midnight does not affect me in any way, but it affects many other people who cannot get a bus home and as they are not reading this thread I will give them a voice.

Comparisons with offshore is pointless as they work a completely different contract and no one here knows what hours they do anyway.

[gazzae]

Shift times aren't based around the last bus home and how much someone gets paid is a nonsense argument, plenty of manufacturing companies work 24hrs on 3 shifts where people are going home at midnight/1am. I doubt very much that people on a production line earn more than a call centre worker.

Masque, what if there was a strike and no buses at 10pm? Going by your logic it would be acceptable for those workers not to come into work as they can't get home?

Yes there is an argument when changing the pre-existing shifts, but in these cases the company can put in workarounds - car shares, moving to earlier shifts etc.

[Peter_]

Does anyone remember that this thread is about availability to a specific set of customers not everyone which is a more valid point.

Why should people who pay for VIP be guaranteed a UK call centre up to Midnight, what about all the customers who just have broadband and pay for 50Mb or 100Mb this thread does not include them and up to now everyone has castigated me for talking about people getting home.

So does that mean that you are all willing to be well drawn off topic and accept that unless you are paying for a VIP package then you cannot be guaranteed a UK call centre.

Now think about the title of the thread and are you a VIP customer and if not would you think it fair that just because you only want broadband that you are a lower class of customer and be unable to speak to a UK agent.

Now can we see if anyone has noticed this yet or have I truly sidetracked you from the real meaning of this thread.

[Nopanic]

Originally Posted by Masque

So you find it acceptable for people to have to walk home out of a city after Midnight, I doubt you would think that way if it was you that had to do the walking and maybe get home hours after your shift finished.

Any talk of taxi's is stupid as it would not prove cost effective due to wages being paid as I doubt people would really want to have to be greatly out of pocket just to provide a service.

Now if the wages went up to cover that cost maybe it could happen but we all know that is unlikely as it may impact on the price you pay.

Now maybe we should have a more realistic vote on how many of you would still want to go to work until Midnight if the was no way to get home unless you paid a lot of money for the privilege but without the option of an increase in pay to cover the cost.

Now remember we are not talking about highly paid individuals or even the self employed but people on relatively low wages were if you factor in the cost of taxi fares for a up to Midnight shift it no longer appears a viable option causing them to look elsewhere for work, or can you not wrap your head around that concept.

1st line UK used to work till midnight .. I used to work 3.30 - 12 every shift .. did so for over a year .. and it was like that for a while after I left ..

[Peter_]

Originally Posted by Nopanic

1st line UK used to work till midnight .. I used to work 3.30 - 12 every shift .. did so for over a year .. and it was like that for a while after I left ..

I am aware of what hours used to be worked in the centre as many of the long term agents have mentioned those hour.

But as above it is quite interesting to see how far the thread could go off track because I mentioned peoples inability to get home and off track it went.

[Nopanic]

You'll noticed I've ignored the off track-ness and continued to attempt to have an adult conversation about the times ..

[Peter_]

Originally Posted by Nopanic

You'll noticed I've ignored the off track-ness and continued to attempt to have an adult conversation about the times ..

This subject did come up a while back and it was curtailed and the hours reverted to the present ones.

[KenK]

Originally Posted by Masque

So you find it acceptable for people to have to walk home out of a city after Midnight
<snip>
Now remember we are not talking about highly paid individuals or even the self employed but people on relatively low wages were if you factor in the cost of taxi fares for a up to Midnight shift it no longer appears a viable option causing them to look elsewhere for work, or can you not wrap your head around that concept.

Originally Posted by gazzae

Shift times aren't based around the last bus home and how much someone gets paid is a nonsense argument, plenty of manufacturing companies work 24hrs on 3 shifts where people are going home at midnight/1am.

I can wrap my head around the concept. I also know about colleagues providing 24x7 call-centre cover on shifts, in the same building as I work. And that's not in a city, it's way out in the sticks. Is it VM or Liverpool that's different?

Originally Posted by Masque

Comparisons with offshore is pointless as they work a completely different contract and no one here knows what hours they do anyway.

Put Indian Standard Time into your favourite search engine -that'll give you some idea. I can't help feeling you're "off-shoring" your concern for your fellow workers.

PS for the record, I think all customers should have access to UK call centres, not just those on VIP deals.

[Peter_]

Originally Posted by KenK

I can wrap my head around the concept. I also know about colleagues providing 24x7 call-centre cover on shifts, in the same building as I work. And that's not in a city, it's way out in the sticks. Is it VM or Liverpool that's different?
Put Indian Standard Time into your favourite search engine -that'll give you some idea. I can't help feeling you're "off-shoring" your concern for your fellow workers.

We are in the Albert Dock.

We know the time difference.

As above why should we have 2 tiers of call centre one for VIP and one for normal, that in itself would cause uproar on forums more than the thought of anyone working whatever hours.

[KenK]

Originally Posted by Masque

why should we have 2 tiers of call centre one for VIP and one for normal

Agreed. I hadn't seen your post when I added my edited PS

---------- Post added at 21:44 ---------- Previous post was at 21:43 ----------

Originally Posted by Masque

We are in the Albert Dock.

I hope not literally.

Originally Posted by Ignitionnet

Ludicrous huh?

http://www.youtube.com/watch?v=-dWiG8k_ihU

Ignoring the above a couple of posts in this thread are quite perturbing.

I couldn't understand someone from Yorkshire so they may as well be in India.

[Ignitionnet]

Originally Posted by Jameseh

I couldn't understand someone from Yorkshire so they may as well be in India.

A nice attempt at misdirection but irrelevant to the post about UK-based 24x7 support being ludicrous. Phone VM's technical support you'll get Wales or Liverpool, maybe Scotland, also interesting accents.

If you are expecting neutral Southern accents you'll be disappointed