Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Are Virgin buying themselves time with this?

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service
Reload this Page 50M : Are Virgin buying themselves time with this?
Register FAQ Community Calendar

Are Virgin buying themselves time with this?
Reply
 
Thread Tools
Old 16-08-2011, 17:28   #1
bajillions
Inactive
 
Join Date: Dec 2008
Posts: 9
bajillions is an unknown quantity at this point
Are Virgin buying themselves time with this?
I had 50M installed last wednesday and I haven't had any consistency at all. I phoned them today to cancel and they claim they can fix it but conveniently the engineer cant come out til after my 7 day cooling off period. They said something about my signal being too high. Just now I'm getting 2.1mb and havent managed to hit 50 sinc the day after it was installed no matter what time I try it.

Any ideas or advice?
bajillions is offline   Reply With Quote
Advertisement
Old 16-08-2011, 17:31   #2
Sirius
Grumpy Fecker
 
Sirius's Avatar
 
Join Date: Jul 2007
Location: Warrington
Age: 66
Services: Every Weekend
Posts: 17,105
Sirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver bling
Sirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver bling
Re: Are Virgin buying themselves time with this?
Quote:
Originally Posted by bajillions View Post
I had 50M installed last wednesday and I haven't had any consistency at all. I phoned them today to cancel and they claim they can fix it but conveniently the engineer cant come out til after my 7 day cooling off period. They said something about my signal being too high. Just now I'm getting 2.1mb and havent managed to hit 50 sinc the day after it was installed no matter what time I try it.

Any ideas or advice?
Do you know how to display your levels here, We can then see if they are to high
__________________
Do yourself a favour and ditch Microsoft and their Spyware infested OS
I am a happy Linux user

https://nobaraproject.org/
Sirius is offline   Reply With Quote
Old 16-08-2011, 17:47   #3
bajillions
Inactive
 
Join Date: Dec 2008
Posts: 9
bajillions is an unknown quantity at this point
Re: Are Virgin buying themselves time with this?
Is this right?


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 135 55616000 Kbits/sec 315000000 Hz 9.7 dBmV 39.5 dB Hybrid
Locked QAM256 133 55616000 Kbits/sec 299000000 Hz 9.9 dBmV 38.6 dB Hybrid
Locked QAM256 134 55616000 Kbits/sec 307000000 Hz 10.0 dBmV 39.1 dB Hybrid
Locked QAM256 136 55616000 Kbits/sec 323000000 Hz 9.5 dBmV 39.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 6 10240 Kbits/sec 29200000 Hz 44.9 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 11330
Max Traffic Rate 53000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 11329
Max Traffic Rate 1750000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 0 bytes
Scheduling Type Best Effort
bajillions is offline   Reply With Quote
Old 16-08-2011, 18:50   #4
Nopanic
Inactive
 
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
Nopanic has reached the bronze age
Nopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze age
Re: Are Virgin buying themselves time with this?
Yup, levels are on the high side, best wait for super tech to come along and confirm .. don't want to waste anyone's time

You need a tech to drop those for 50Mb mate, 7 day cooling off ? rubbish I would have thought, you're not getting the service now, you want a tech now.
Nopanic is offline   Reply With Quote
Old 16-08-2011, 22:59   #5
qasdfdsaq
cf.mega poster
 
Join Date: Aug 2004
Posts: 11,207
qasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronze
qasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronze
Re: Are Virgin buying themselves time with this?
The money-back guarantee was 28 days last I knew...

---------- Post added at 23:59 ---------- Previous post was at 23:59 ----------

http://shop.virginmedia.com/money-back-guarantee.html
qasdfdsaq is offline   Reply With Quote
Old 20-08-2011, 19:51   #6
broadbandking
cf.mega poster
 
Join Date: Nov 2008
Location: At My Desk
Services: Virgin Media V6 XL TV - 1Gb Broadband
Posts: 3,009
broadbandking has a bronze arraybroadbandking has a bronze arraybroadbandking has a bronze array
broadbandking has a bronze arraybroadbandking has a bronze arraybroadbandking has a bronze arraybroadbandking has a bronze array
Re: Are Virgin buying themselves time with this?
Quote:
Originally Posted by qasdfdsaq View Post
The money-back guarantee was 28 days last I knew...

---------- Post added at 23:59 ---------- Previous post was at 23:59 ----------

http://shop.virginmedia.com/money-back-guarantee.html
I think its different if your upgrading.
broadbandking is offline   Reply With Quote
Old 21-08-2011, 20:32   #7
New to cable
Permanently Banned
 
Join Date: Jul 2011
Posts: 352
New to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutter
Re: Are Virgin buying themselves time with this?
I think VM will probably agree to extending your 7 day period so it starts the day after your tech visits. If not ring tomorrow and tell them you're canceling an you'll probably get a bill credit and extended cancellation period.
New to cable is offline   Reply With Quote
Old 24-08-2011, 00:47   #8
DABhand
Inactive
 
Join Date: Feb 2007
Posts: 640
DABhand is a glorious beacon of lightDABhand is a glorious beacon of lightDABhand is a glorious beacon of lightDABhand is a glorious beacon of lightDABhand is a glorious beacon of lightDABhand is a glorious beacon of lightDABhand is a glorious beacon of light
Re: Are Virgin buying themselves time with this?
Make sure you get it in writing that they have, and if you don't get the letter within the days left cancel right away.

Sorry VM Staff but I wouldn't trust any of you that much :P

Just noticed original post date...

May aswell disregard what I said >.<
DABhand is offline   Reply With Quote
Old 24-08-2011, 08:05   #9
Nopanic
Inactive
 
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
Nopanic has reached the bronze age
Nopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze age
Re: Are Virgin buying themselves time with this?
Quote:
Originally Posted by DABhand View Post
Make sure you get it in writing that they have, and if you don't get the letter within the days left cancel right away.

Sorry VM Staff but I wouldn't trust any of you that much :P

Just noticed original post date...

May aswell disregard what I said >.<
I don't trust me either ..
Nopanic is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 05:01.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: lithium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2026 Cable Forum Hosted On Hetzner Cloud