Superhub : biggest mistake of my life :( superhub problems

[baz007]

hi all,
i am really unhappy with virgin media. Upgraded my bb to 30mb about 3 months ago, was fine for first few weeks then it just started resetting itself got a replacement and its doing the exact same thing, losing connection resetting itself but speed is fine. Can someone advice what to do because the engineer came over today and the waste of space said everything looks fine and changed some setting, he looked like he cudn't be arsed! I have called virgin like a million times and think my next call will be to disconnect because this is a joke! nothing so super about the 'superhub'. Please look at the stats below:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 232 55616000 Kbits/sec 299000000 Hz 4.8 dBmV 44.7 dB Hybrid
Locked QAM256 233 55616000 Kbits/sec 307000000 Hz 4.8 dBmV 44.1 dB Hybrid
Locked QAM256 234 55616000 Kbits/sec 315000000 Hz 4.0 dBmV 43.9 dB Hybrid
Locked QAM256 235 55616000 Kbits/sec 291000000 Hz 5.0 dBmV 44.6 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 48.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 3338
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 3337
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

[Peter_]

I have the following settings in my own Superhub below.

Click http://192.168.0.1/ the username is admin and the password is changeme, then click on the small red writing that says advanced settings then look down the left hand side and then click on Services then ensure that only IPSEC passthrough and PPTP passthrough are ticked click apply and close the page.

[baz007]

tried that, think i saw a similar post on the virgin media forums! cheers anyway

[thenry]

Have you had a response on the VM community forum from one of the staff members?

[jb66]

Maybe the tech ran out of magic dust to transform the superhub into a half decent router. What did you want him to do? Develop new firmware there and then?

[Mick Fisher]

Try setting the 802.11 mode to 145mbps and make sure the wireless band is 2.4ghz

Then optomise your channel manually as auto don't seem to work. Install InSider to help with channel optomisation.

If you are lucky, maybe you will finish up with a semi useable device.

[baz007]

@jb66 i am paying for a service not charity so i do want what i am paying for!
A member of staff did not get back to me on the forums. Thanks for them settings i will try what you said and see how it goes over night

[jb66]

until virgin release r29 firmware your stuck with a hub that reboots like mine did

[Peter_]

Originally Posted by baz007

tried that, think i saw a similar post on the virgin media forums! cheers anyway

I know I probably posted it.

If you have your own router try this http://www.unofficialguidetolive.co....edia-super-hub

[baz007]

UPDATE!!

I changed the mbs to the minimum which is 54mbs and channel to 11 and so far it has not restarted. Been on for over 22 hours and not 1 reset but the down side is that when i checked the speed on bbmax and speed test it was at a maximum of 25mb download so not getting my usual 31mb. Can anyone advise me of what to do? cheers

[kwikbreaks]

Top speed you'll see from 802.11g / 54G is around the 22Mbps mark so you've got the choice of higher speeds and reboots or slower speeds and better stability. Mine used to be reasonable on 145 but did still screw up about once a week. Your only alternative to those is to use ethernet or your own router alongside the Superhub. Hopefully the new firmware will be sorting this out when it eventually gets released.

[baz007]

Thanks for the reply @kwikbreaks. I will like to get better speed wirelessly. Can you please explain how i can use my own wireless router with the superhub? will this disable the inbuilt wireless service in the superhub as this can not handle the speeds? I just have a netgear WGT624v3 is this okay? cheers

[Mick Fisher]

Originally Posted by baz007

UPDATE!!

I changed the mbs to the minimum which is 54mbs and channel to 11 and so far it has not restarted. Been on for over 22 hours and not 1 reset but the down side is that when i checked the speed on bbmax and speed test it was at a maximum of 25mb download so not getting my usual 31mb. Can anyone advise me of what to do? cheers

Didn't you try 145mbps? I get 33meg downloads most of the time from sites that can support it.

[baz007]

@mick fisher i did try 145mbps but it reset twice in 4-5 hours. The connection is more stable now at 54mbps. Do you know why it can't handle the 145mbps or 300mbps? just a superhub problem?

[darren.b]

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