First ad campaign for existing customers

[Peter_]

Originally Posted by muppetman11

You should work in sales , I've met car salesmen who've not laid it on as thick

The only difference is that it is true.

[Mick Fisher]

Originally Posted by Masque

I have chopped my cable with a spade and not been charged and again when we removed the front wall, both required repulls of over 400 mtrs and no charge for both faults.

I have had 3 of the old analogue boxes replaced due to faults and my V+ has been replaced twice again with no charge and all done for free for the last 17 years.

Every technician visit has been within a couple of days and we do not get preferential treatment being staff we join the queue.

I did try SKY while still a Cable customer and had 3 replacement boxes in 4 moths and each engineer visit was at least a week away, we got out of the contract due to them not being able to provide a service.

After 12 months with SKY you either pay around £10 per month to get a tech for free and replacement equipment or try spitting your dummy out and demand a replacement which takes time.

I prefer the easy route were I can pick up a phone and all faults are sorted for free.

Plus I get this below and do not want the 1.5Mb promised by all the ADSL providers in my area imagine getting less than a 20th of the speed below.

Conversely, in the 3,4 or 5 years (it's a longuish time) that I have enjoyed Sky TV my Thompson Sky+ Box has never put a foot wrong. I consider I have had my money's worth out of it by now and would not object to shelling out for a new one should the need arise.

During the preceding years when I struggled to watch Cable TV I was provided (free of additional chrges) with numerous Boxes of different types from varying manufacturers of which none worked properly. I can't say for certain but I have a suspician that none of them were new.

I know which side my bread's is buttered on.

[gcampbell]

It is a little pathetic that the best VM can do is say "when our box breaks down we'll fix it for nothing" - what, implying your boxes are prone to breakdown?

If you want to keep existing customers sweet and on board, VM, how doing something positive to advertise, like the great selection of channels you have (provided you first actually get that good selection of course.

[Digital Fanatic]

Originally Posted by gcampbell

It is a little pathetic that the best VM can do is say "when our box breaks down we'll fix it for nothing" - what, implying your boxes are prone to breakdown?

If you want to keep existing customers sweet and on board, VM, how doing something positive to advertise, like the great selection of channels you have (provided you first actually get that good selection of course.

It's part of a bigger ad campaign and we are all well aware you are unhappy with VM's channel line-up

[jtaylor06]