V+ V+ (SA) box has lost program information

DaveA01 · 04-08-2011, 14:31

In June I had a TiVo box installed; I managed to get to keep my old V+ box as well, which (after getting it reactivated the following day) worked fine until a couple of days ago when the program guides started saying "no program information" (though there was still program info attached to previously recorded programs). Resets and power off restarts make no difference. I copied off my old recordings to a DVD recorder and reformatted the drive (as per instructions from this forum) but still no joy. Any suggestions?

Media Boy UK · 04-08-2011, 14:34

Try rebooting you box.

If that do not work today I think you may need to give Virgin an call.

Digital Fanatic · 04-08-2011, 14:35

Quote:

Originally Posted by DaveA01

In June I had a TiVo box installed; I managed to get to keep my old V+ box as well, which (after getting it reactivated the following day) worked fine until a couple of days ago when the program guides started saying "no program information" (though there was still program info attached to previously recorded programs). Resets and power off restarts make no difference. I copied off my old recordings to a DVD recorder and reformatted the drive (as per instructions from this forum) but still no joy. Any suggestions?

A reformat wouldn't help a programme info issue. You should have posted first!

Check all the connections on the stb (especially "cable in" ) and try another reboot. leave the box for 10 mins to populate the guide. If this fails then you'll need to contact faults on 151 as your signal levels may be out.

P.s.

to the forum

DaveA01 · 04-08-2011, 17:58

Thanks for the replies.

All connections are OK (V+ is connected to the TV with an HDMI cable). I've rebooted several times, and allowed plenty of time for EPG to download. V+ box will access all channels, and will record (but only with manual recording - can't use the program guide, which is not very practical). I'll take your advice and call 151 tomorrow. Luckily the TiVo box program guide is still working (though I preferred the V+ system).

spiderplant · 04-08-2011, 18:23

What town are you in, DaveA01?

jb66 · 04-08-2011, 19:45

Box swap, enjoy your samsung, all sa boxes have been sent back from the depot, about time

carbon60 · 04-08-2011, 22:06

Quote:

Originally Posted by jb66

Box swap, enjoy your samsung, all sa boxes have been sent back from the depot, about time

So there's no chance of getting another SA V+ if my current one dies?

georgepomone · 04-08-2011, 22:18

I had the same loss of program info last night. But today is all back to normal. (SA V+)

jb66 · 04-08-2011, 22:28

Quote:

Originally Posted by carbon60

So there's no chance of getting another SA V+ if my current one dies?

If you kick up a fuss they may give you an old one from someone else house I.e if they upgrade to tivo

carbon60 · 04-08-2011, 23:08

Quote:

Originally Posted by jb66

If you kick up a fuss they may give you an old one from someone else house I.e if they upgrade to tivo

I'm not that fussy whether it's a Samsung or a SA

I wouldn't have thought they'd give one out they have just collected. It would have to be erased, tested, etc. first.

I just wanted confirmation that no more SAs will be given out, it would make sense to get rid of the box since it's not MPEG 4 capable.

jb66 · 04-08-2011, 23:26

No more sa boxes are being issued to techs

05-08-2011, 01:27

Quote:

Originally Posted by jb66

No more sa boxes are being issued to techs

Be interesting how many SA boxes are still out there working today?

blackthorn · 05-08-2011, 06:19

Quote:

Originally Posted by mlayzell

Be interesting how many SA boxes are still out there working today?

I`ve got one

essjay · 05-08-2011, 08:17

Ive got 3, all more than 3 years old and they have never missed a beat

DaveA01 · 05-08-2011, 11:04

Hi Spiderplant - I'm in Newton Abbot.
Dave