Quote:
Originally Posted by BenJSmyth
Why is it we seem to have similar problems with VM. Firstly the Talk International plan and now this!
I am still waiting for my second £50 credit to arrive on the account. I firstly emailed and got a reply saying I would receive a £100 credit. When I received my bill only £50 was credited, so I called and was told it had now been put through. About a week later (which was about a week ago) I phoned for a third time and was told there were notes on the account for the second credit and that it would definitely get actioned before my next bill. Still nothing though. I shall wait another week then contact them again I think. My bill isn't due to be created until the 25th or so.
|
wow we really do don't we.
I would call them straight away. Like I said, they had put it in the notes and 'supposedly' actioned it that day, but it never did get actioned. The guy I spoke to kept me on the line until he had actually put it through and then changed my DD amount so it wouldn't take the whole thing.
Good luck - hope you get it sorted!
(ps - my family and friends back in Canada and US have been loving my new talk plan, so aside from the original lack of information that turned out well in the end for us)
Join CF
You are here: 
