125M : Vmng300

[BenMcr]

Originally Posted by Zhadnost

An opt-out email announcement service wouldn't be too much hassle.

Of course that requires that Virgin hold a vaild e-mail address that people check. Up till recently that hasn't been the case

---------- Post added at 09:28 ---------- Previous post was at 09:27 ----------

Originally Posted by hval

I find it very difficult to find out any information for existing users

Existing Customer News is at http://my.virginmedia.com and the 'Customer News' section

It generally goes straight in the bin

Well then

so don't use the VM website as there is no help for us OS X and Unix system users (this may have changed, but probably hasn't)

OS X is fully supported to the same level as Windows as far as I'm aware e.g:

Connecting wirelessly to the Virgin Media Hub/Super Hub on Mac OS X

[hval]

BenMcr,

Thanks for replying and thanks for the links.

Those letters... Send me spam and it will get binned. Send me an incomprehensible letter with lots of spam and it will get binned. Send me a clear concise letter, with no management speak and it will be read. I am sick and tired of management talk and sales pitches where complete paragraphs contain null data and are completely meaningless. I get enough of that at work.

As for the web site; well. I always tell people to look at the Reuters web site for a shining example of clarity and ease of use. When it comes to Flash, get rid of it. My slow 10mbs (supposedly) connection can't cope with it.

Here's a question for you. Would I be able to upgrade to 30mbs without having to sign a new contract? I don't think I am willing to be tied to VM any more, and am happy that my contract ended years ago, and am able to terminate VM with 30 days notice. Not that I have actually done that yet, in all those years, it just gives me some comfort to know that I can.

Just been to the customer news link. As VM are keen to tell me I am not the account holder, even though I am, I can't see any details.

[Peter_]

If you upgrade to 30Mb it will include a 12 month contract which is completely normal so it is your choice.

[BenMcr]

Originally Posted by hval

Just been to the customer news link. As VM are keen to tell me I am not the account holder, even though I am, I can't see any details.

That's not true, it's available to view without you even having to log in

---------- Post added at 10:49 ---------- Previous post was at 10:47 ----------

Originally Posted by hval

Would I be able to upgrade to 30mbs without having to sign a new contract?

If you require new equipment i.e a SuperHub, then no. If you already have a SuperHub (or activated VMNG300) then yes.

[hval]

Masque,

Thanks for replying. I shall have to seriously, seriously think that one through. Even though, in all likely hood, I will still be with Virgin Media in one years time, I really do not like using them. Eleven years with Virgin Media have proven to me how really, really bad a customer experience it is. The ability of being able to terminate my VM provision with twenty eight days notice is something I do not dismiss lightly.

If Virgin Media were to offer to upgrade me (I wouldn't even expect the six months at a lower cost) whilst not forcing me to sign a contract I would go for it.

Unfortunately the same extremely poor service can be said for every other Internet provider in the UK.

---------- Post added at 11:04 ---------- Previous post was at 10:58 ----------

BenMcR,

Sorry you are correct. The link you gave me sent me to a page that told me to log on, and wouldn't let me. I missed the link at the top which took me to customer news

I have one of the NTL: 250. Modems. A little blue thing.

Originally Posted by telfordcable

Yes it will work! Cos I am using VMNG300 modem and superhub both still working! The specialist tech put two registered mac address on my account.

I actually concur, I've had two working Cable modems on one account. It was only through 'checking' to see if the first had been suspended that I found it hadn't... and actually continued to work for about 3 months.

VM reps; time and time again you keep saying people can't do things and you're proven pretty much wrong every time. When will you realise that quirky things happen out in the field for whatever reason, whether you like it or not.

EDIT: Unsure why I saw a post from months ago, I thought it was posted today lol

[Peter_]

Originally Posted by hval

Masque,

Thanks for replying. I shall have to seriously, seriously think that one through. Even though, in all likely hood, I will still be with Virgin Media in one years time, I really do not like using them. Eleven years with Virgin Media have proven to me how really, really bad a customer experience it is. The ability of being able to terminate my VM provision with twenty eight days notice is something I do not dismiss lightly.

If Virgin Media were to offer to upgrade me (I wouldn't even expect the six months at a lower cost) whilst not forcing me to sign a contract I would go for it.

Unfortunately the same extremely poor service can be said for every other Internet provider in the UK.

---------- Post added at 11:04 ---------- Previous post was at 10:58 ----------

BenMcR,

Sorry you are correct. The link you gave me sent me to a page that told me to log on, and wouldn't let me. I missed the link at the top which took me to customer news

I have one of the NTL: 250. Modems. A little blue thing.

To upgrade will the cost you £30 as you need a Superhub, even I had to pay £30 and I am staff to get the upgrade which I think is well worth the cost.

---------- Post added at 11:47 ---------- Previous post was at 11:46 ----------

Originally Posted by theoldbill

I actually concur, I've had two working Cable modems on one account. It was only through 'checking' to see if the first had been suspended that I found it hadn't... and actually continued to work for about 3 months.

VM reps; time and time again you keep saying people can't do things and you're proven pretty much wrong every time. When will you realise that quirky things happen out in the field for whatever reason, whether you like it or not.

EDIT: Unsure why I saw a post from months ago, I thought it was posted today lol

Eventually the modem will be removed from your account as yours was and everyone knows that Telford lives in his own fantasy world as no specialist tech can do what he says.

[hval]

Masque,

What is the £30 for? Had a look on the Virgin Media web site about this. There is probably something that explains it, but I'll be dammed if I can find it. Am I buying the Superhub? Or am I paying for it to be delivered, or installed?

Also, is this you saying that yes I can upgrade without having to take a new contract out?

Thank you for your patience.

[BenMcr]

Originally Posted by hval

Masque,

What is the £30 for? Had a look on the Virgin Media web site about this. There is probably something that explains it, but I'll be dammed if I can find it. Am I buying the Superhub? Or am I paying for it to be delivered, or installed?

Also, is this you saying that yes I can upgrade without having to take a new contract out?

Thank you for your patience.

Here is the information http://shop.virginmedia.com/existing...broadband.html

As I said in an earlier post, if you need new equipment as part of a requested upgrade to get 30Mbit it's a new contract

For any Virgin automatic upgrades, and as part of that upgrade new equipment is required, then it's not a new contract

[hval]

BenMcR, & Masque,

Thank you.

---------- Post added at 13:44 ---------- Previous post was at 13:17 ----------

Mind you, it doesn't explain anywhere what the £30 is for.

[BenMcr]

It's an activation fee for £30

[kwikbreaks]

Originally Posted by hval

Mind you, it doesn't explain anywhere what the £30 is for.

It's called an activation charge in some places. I think all the activation charges go in a jar and it pays for the directors Christmas bash.

[Peter_]

Originally Posted by hval

BenMcR, & Masque,

Thank you.

---------- Post added at 13:44 ---------- Previous post was at 13:17 ----------

Mind you, it doesn't explain anywhere what the £30 is for.

It covers delivery and activation of the Superhub onto the 30Mb tier, I paid it as well.

[hval]

I wonder why activation costs £30.

Kwikbreaks. It would need an awful lot of £30's to pay for all that champers.

[BenMcr]

It used to cost a lot more. When 50Mbit first came out activation was £50