TiVo Got my Â£50 refund email today - anyone else? - Page 8

windy · 21-07-2011, 16:39

and mine..

clinteastman · 21-07-2011, 16:48

Got mine here too!

BenJSmyth · 21-07-2011, 19:16

Just to add, my account only shows 1 TiVo refund fee even after having emailed them to enquire about having two and them replying to say I would receive a Â£100 credit. I shall give them a call now and see what happens.

---------- Post added at 18:16 ---------- Previous post was at 18:03 ----------

All sorted with a quick phone call. Â£100 credit will be on our next bill. For others in the same boat it is definitely worth calling.

passingbat · 21-07-2011, 22:13

My Virgin Media is now showing an extra 50 pounds credit for my second tivo box (100 pounds total).

savvychels · 22-07-2011, 13:19

AARGh - seriously - it's about communication!! Couldn't check online today, but it only showed Â£50 credit two nights ago so I rang today and was told that the credit wasn't per TiVo - that it was a one-off refund of the installation charge!! I had to read the email through to her and she had to go back and check with her manager who confirmed that it was a refund per cost of TiVo not installation (which I didn't pay anyway) so apparently the 2nd Â£50 credit has been put on my account for next month's bill.

She had assumed it was to do with installation as whatever deal she had they had recently refunded her installation fee and just assumed that's what all the refunds were about.

I hate feeling like a stroppy cow on the phone but I had to be really firm to get her to check on it because she was completely convinced it was nothing to do with cost and all to do with installation.

I do feel bad for the frontline call centre staff because it's likely not entirely their fault. It may be in how the information is disseminated to them.

Anyway, fingers crossed all is good. I can't check as the online billing is down again. It seems for me that I can only access it about 5 days a month and the rest it says unavailable.

ash88uk · 22-07-2011, 16:46

I checked My Virgin Media and on my bill that has been produced/printed it shows a 50 pound discount but on my "current bill" that hasn't been printed/produced yet I have also a Â£50 one-off discount. I only had 1 Tivo Box installed so I was wondering if anyone else had this or did they make a mistake? not that I'm complaining

!

**Hugh** · 22-07-2011, 18:44

Threads merged.

BenJSmyth · 22-07-2011, 19:23

Quote:

Originally Posted by passingbat

My Virgin Media is now showing an extra 50 pounds credit for my second tivo box (100 pounds total).

Nothing showing on my account as yet.....

blackthorn · 25-07-2011, 10:49

Quote:

Originally Posted by ash88uk

I checked My Virgin Media and on my bill that has been produced/printed it shows a 50 pound discount but on my "current bill" that hasn't been printed/produced yet I have also a Â£50 one-off discount. I only had 1 Tivo Box installed so I was wondering if anyone else had this or did they make a mistake? not that I'm complaining

!

Yes me too I`ve had the refund twice with only 1 tivo box. Now I`m an honest sort of chap so I`ll have a good think today about ringing up to query whether this is correct or not.

ash88uk · 25-07-2011, 14:23

Quote:

Originally Posted by blackthorn

Yes me too I`ve had the refund twice with only 1 tivo box. Now I`m an honest sort of chap so I`ll have a good think today about ringing up to query whether this is correct or not.

Let me know what they say

BenJSmyth · 25-07-2011, 19:07

Whereas I do have two TiVo boxes and have contacted them twice about the second refund not appearing and it still hasn't shown up!

RobboEdin · 25-07-2011, 19:11

Quote:

Originally Posted by blackthorn

Yes me too I`ve had the refund twice with only 1 tivo box. Now I`m an honest sort of chap so I`ll have a good think today about ringing up to query whether this is correct or not.

Did you initially speak to either CEO office, CS or retentions and argue the case for a Â£50 refund which was agreed and applied before the automatic process gave you another Â£50?

blackthorn · 25-07-2011, 20:02

Quote:

Originally Posted by RobboEdin

Did you initially speak to either CEO office, CS or retentions and argue the case for a Â£50 refund which was agreed and applied before the automatic process gave you another Â£50?

You`ve hit the nail on the head, that`ll be the reason. I`ve had a good think and decided not to query it so I suppose I`m not as honest as I thought I was.

passingbat · 25-07-2011, 21:03

Quote:

Originally Posted by RobboEdin

Did you initially speak to either CEO office, CS or retentions and argue the case for a Â£50 refund which was agreed and applied before the automatic process gave you another Â£50?

Quote:

Originally Posted by blackthorn

You`ve hit the nail on the head, that`ll be the reason. I`ve had a good think and decided not to query it so I suppose I`m not as honest as I thought I was.

That's just wrong. The CEO office responded to your complaint and now you're abusing their gesture and stealing from VM. Sorry I've put it that bluntly, but that's what it is.

BenJSmyth · 25-07-2011, 23:14

I would think they will notice at some point and bill you an extra Â£50 one month. If I were you I would let them know so you don't get a shock a few months down the line.