Superhub Superhub Firmware Beta Test - Page 42

thelongmile · 16-07-2011, 19:41

Quote:

Originally Posted by Helix

I would hope they have something like that internally, but access isn't provided to Beta testers. We just have a bog standard forum like the rest of the community site. There isn't even anyone from the firmware team that posts on there, everything goes through the forum manager.

Jesus.... Ok well... uh

KenK · 16-07-2011, 21:24

Quote:

Originally Posted by Helix

Maybe because the process clearly isn't working. Surely after this number of shoddy firmware updates and delays someone should realise something is up and be on Netgears back - send in some of their team to work alongside them and get the issues fixed once and for all.

The first of these may have happened, it might explain the delay - maybe Netgear are not releasing anything else until they think they've finally got it right.

But for the second - do VM have employees with enough detailed expertise (i.e. in writing firmware for modem-routers) to assist the suppliers' people? And is it a large-enough team to be able to spare a few for several weeks?

kwikbreaks · 17-07-2011, 09:39

Quote:

Originally Posted by Helix

I recon that WiFi is going to be a Hardware rather than Firmware issue though.

Certainly I think the poor range will be down to the hardware but the hangs and frequent refusals to accept new connections or work at all in 300Mbps mode when driven hard are all going to be firmware.

As the radio is a plug in PCI-e card (just like a laptop) upgrading the wireless should be reasonably straight forward but I strongly suspect it won't happen - if existing customers got wind of improved hardware they'd all be trying to wangle a replacement one way or another and the costs would be high. I think we're (ok - you're - I wangled a VMNG300) stuck with the hardware until the next CPE arrives. I'm amazed they have the cheek to supply the superhub for 100Mbps.

qasdfdsaq · 17-07-2011, 11:26

It'll be a while before the next CPE arrives, the Superhub is rated for up to 320mbps so they may be using it for the 200/300mbps services too. Won't be till 400mbps arrives that we'll definately be rid of the Superhub.

kwikbreaks · 17-07-2011, 11:38

Check the various forums - it's already a disincentive for many to upgrade from 20Mbps to 30Mbps at a lower monthly charge for some. VM need to put in a lot of effort to recover their reputation after the Superhub saga.

dave.m · 17-07-2011, 19:21

Quote:

Originally Posted by kwikbreaks

Check the various forums - it's already a disincentive for many to upgrade from 20Mbps to 30Mbps at a lower monthly charge for some. VM need to put in a lot of effort to recover their reputation after the Superhub saga.

I am one of those statistics, have 20mb and would definately upgrade to 30mb if I knew I'd get a hassle free standalone cable modem or equivelant low power usage modem mode hub (I won't use anything other than my router with tomato as I'd miss too many features). I'd also save Â£1.50 a month moving to standard payment!

KenK · 17-07-2011, 20:44

Quote:

Originally Posted by dave.m

I am one of those statistics, have 20mb and would definately upgrade to 30mb if I knew I'd get a hassle free standalone cable modem or equivelant low power usage modem mode hub (I won't use anything other than my router with tomato as I'd miss too many features). I'd also save Â£1.50 a month moving to standard payment!

I have 20mb as well, but I'd happily downgrade if I thought it'd reduce the bills. I'm certainly not interested in upgrading if it means having to find somewhere to put an oversized, over-lit hunk of plastic that provides no real benefit to me.

17-07-2011, 21:14

Quote:

Originally Posted by KenK

I have 20mb as well, but I'd happily downgrade if I thought it'd reduce the bills. I'm certainly not interested in upgrading if it means having to find somewhere to put an oversized, over-lit hunk of plastic that provides no real benefit to me.

Well I did upgrade

and have spent the last month getting my network back to what it was

I have eventually turned the Hub into a "Modem" and have gone back to using my old Wireless device (Time Capsule)

But instead of a small neat VM modem that only use 2 watts to run, I have finished up with a replacement Hub that uses 12.7 to do the same job

And as you say in you post above it is an "oversized, over-lit hunk of plastic", that I have to hide away,

VM have always had my support and still do, I just hope they replace the HUB with a more accomplished device that will enhance the companies reputation

jb66 · 17-07-2011, 21:29

What about the superhub alternative vendor? Not heard any news on that? Surely the new vendor will see the issues and sort it out

KenK · 17-07-2011, 22:10

Quote:

Originally Posted by jb66

What about the superhub alternative vendor? Not heard any news on that? Surely the new vendor will see the issues and sort it out

From what has been posted, the "super"hub from the new supplier will be the same spec and the same physical appearance. So it'll still be oversized and over-lit, and provide no real benefit to me, even if it doesn't suffer from the problems that VM and the first supplier are still struggling to sort out. And I wouldn't be able to request one anyway.

Stephen · 18-07-2011, 16:21

I'm sure I saw it mentioned on here in a post who the alternative vendor is.

I do know but am not going to say anything just yet.

Phil-ntl · 18-07-2011, 17:33

Quote:

Originally Posted by Stephen

I'm sure I saw it mentioned on here in a post who the alternative vendor is.

I do know but am not going to say anything just yet.

Not noticed it mentioned on here but I may have missed it. I too have been told the new supplier by an internal vm source and tbh, if the info I have does turn out to be correct (the source is very in the know and normally very reliable), I'm not convinced that its going to be any more of a quality product than the existing one.

Not going to post it on here due to NDA.

Phil

Helix · 18-07-2011, 18:01

Surely not Belkin? They are the only ones I can think of that would be worse than Netgear.

Mick Fisher · 18-07-2011, 18:53

Quote:

Originally Posted by Helix

Surely not Belkin? They are the only ones I can think of that would be worse than Netgear.

LMAO!! I suggested Belkin as the alternative supplier in one of the Superhub threads purely as a joke.

But seeing as how the superhub is also a joke maybe all the pieces of the puzzle are finally fitting together.

General Maximus · 18-07-2011, 19:57

i they wanted to make up for past mistakes and get consumer confidence back they would setup a contract with Linksys/Cisco