TiVo Got my Â£50 refund email today - anyone else? - Page 6

denphone · 12-07-2011, 17:02

No email here as well and l got a email about my next bill on the 8th of July.

**Hugh** · 12-07-2011, 17:10

Quote:

Originally Posted by denphone

No email here as well and l got a email about my next bill on the 8th of July.

den, wouldn't it be simpler if you posted when you got the refund, rather than three or four times a day that you haven't.......

denphone · 12-07-2011, 17:14

Quote:

Originally Posted by Hugh

den, wouldn't it be simpler if you posted when you got the refund, rather than three or four times a day that you haven't.......

Point taken.

Chad · 13-07-2011, 00:38

Quote:

Originally Posted by Hugh

den, wouldn't it be simpler if you posted when you got the refund, rather than three or four times a day that you haven't.......

ntl.wotcha · 14-07-2011, 16:39

no email for me either :-(

SuperHighway · 15-07-2011, 00:42

VIP50 Customer and had TiVo installed back in Feb and also awaiting the refund email.

Lunatic Mick · 15-07-2011, 07:04

Just wondered about those who had a 500 TIVO due to cost and now could have had a 1GB for same cost? Could I upgrade for no cost?

BenMcr · 15-07-2011, 10:43

No. You would have to pay the Â£99 to upgrade from 500GB TiVo to 1GB TiV0

savvychels · 15-07-2011, 13:58

Oh my gosh go away for three weeks and come back to all this!!?? I think I've figured out the 'why' of the rebate from some of the links in the thread. I purchased 2 Tivo's installed on the 15th April. Looks like someone has confirmed that if two installed then Â£100 refund onto bill.

I've just found the email in my inbox from the 6th, but it only mentions a Â£50 rebate - should I call and confirm that it will be two?

__

edit to add I decided to call anyway, and has been confirmed that it is pending for two boxes on my account to go through soon.

I'm so grateful to this forum and the people (or most of them) on it - what do other people do who don't come here or don't have a clue what's going on??

Definitely VM is getting better in a lot of areas (in my opinion) and they did catch this one quicker than the last couple of potential fiascos, but they really do need to work on communication. From my recent experience since January customer service both local and abroad have been really helpful and no issues at all, but communication is where they're still struggling IMO

15-07-2011, 18:21

Quote:

Originally Posted by savvychels

...I've just found the email in my inbox from the 6th, but it only mentions a Â£50 rebate - should I call and confirm that it will be two?
..

Someone else has phoned to confirm that both his boxes will get a refund so you should be ok

BenMcr · 15-07-2011, 22:43

Quote:

Originally Posted by savvychels

I'm so grateful to this forum and the people (or most of them) on it - what do other people do who don't come here or don't have a clue what's going on??

Definitely VM is getting better in a lot of areas (in my opinion) and they did catch this one quicker than the last couple of potential fiascos, but they really do need to work on communication. From my recent experience since January customer service both local and abroad have been really helpful and no issues at all, but communication is where they're still struggling IMO

Don't think that's really fair. Virgin have emailed all customers who paid the higher price, as you've found out yourself

What else would you expect them to do?

If someone 'hasn't a clue what's going on' then they'll be pleasently pleased when they get the refund on one of the next two bills

alwaysabear · 15-07-2011, 23:04

Quote:

Originally Posted by BenMcr

Don't think that's really fair. Virgin have emailed all customers who paid the higher price, as you've found out yourself

What else would you expect them to do?

If someone 'hasn't a clue what's going on' then they'll be pleasently pleased when they get the refund on one of the next two bills

But why do VM wait until people start complaining before they do anything, they need to be more proactive and see these things coming. If they did indeed intend to refund customers who did pay the full price for TiVo they should have sent the email to the refunded customers the day they announced the price reduction. It is unnecessary bad publicity that can be avoided.

savvychels · 15-07-2011, 23:18

Quote:

Originally Posted by BenMcr

Don't think that's really fair. Virgin have emailed all customers who paid the higher price, as you've found out yourself

What else would you expect them to do?

If someone 'hasn't a clue what's going on' then they'll be pleasently pleased when they get the refund on one of the next two bills

Please note I gave them credit for catching on quicker this time - and I said 'struggling' not failing. And as for the rest of the services I give them top marks - even the overseas CS has been extremely helpful and on the ball with anything I've been dealing with since January. I know that's not necessarily other people's experiences, but I'm actually trying to give credit where it's due.

Alwaysbear kind of made the point for me - if they were going to do it they should have pre-empted it with the email, not sent the email as what appeared to be an afterthought - even if it wasn't.

All I was saying. And as a side point I said about this forum and the members and how much great info and support we get from here - even at times when VM CS on the front lines don't know the answer.

But all in all things have improved and you won't find me changing from VM unless something disastrous happens to finances in future. While I have a choice - it's VM all the way! They have come on in leaps and bounds.

MarkyUK · 16-07-2011, 16:31

No email here still...

Rankrotten · 18-07-2011, 01:48

No email either