[Update] ALL 20>30Mb upgrade discussion

[Charliedontsurf]

Originally Posted by BenMcr

Based on that, if you ran Virgin they would probably go bust very quickly

Ha haaa Yeah he would probably run the company into the ground running up billions in debt hahaa..Ohh.ermmmm oh erm hang on a minute?????????

[KenK]

Originally Posted by BenMcr

As has been said many times before, Virgin do plan to migrate all customers across to TiVo eventually

They can migrate my service any time they like, as long as they don't want any more money from me.

Originally Posted by BenMcr

---------- Post added at 10:54 ---------- Previous post was at 10:52 ----------

But this is getting off topic for this thread

Why should this thread be any different to all the others?

[zekeisaszekedoes]

You know, a lot of threads only get interesting when they run off topic. Just like pub conversations, comedian observations etc. :_

[jimbo2]

My understanding now is that you can only get the 30mb service if you take the new superhub, and it costs £30. Is this really the case.

Reading the beginning of this thread, gave the impression you could get a free upgrade, but it isn't really if you have to pay £30 to activate the superhub.

Please can someone clarify.

Thanks.

[BenMcr]

You've alway had to pay the £30 activation fee, for most customers on XL 20 there is no additional monthly fee - thats the 'free' bit

[qasdfdsaq]

If you already have the VMNG300 you don't need a Superhub, otherwise you will as your modem won't be capable of using the new network or getting the new speeds.

[zekeisaszekedoes]

Originally Posted by BenMcr

You've alway had to pay the £30 activation fee, for most customers on XL 20 there is no additional monthly fee - thats the 'free' bit

That's not strictly true. I got a superhub on the upgrade to 20MB and didn't pay the £30 fee. I guess there's a degree of levity with certain support centres, presumably the ones in the UK not offshore being more likely to rule bend in the name of customer satisfaction, which is A Very Good Thing Indeed.

[jimbo2]

Originally Posted by zekeisaszekedoes

That's not strictly true. I got a superhub on the upgrade to 20MB and didn't pay the £30 fee. I guess there's a degree of levity with certain support centres, presumably the ones in the UK not offshore being more likely to rule bend in the name of customer satisfaction, which is A Very Good Thing Indeed.

I was on 20MB until Monday. I had an old 200 Modem and this has been replaced with a superhub because I was already on 20MB.

I went up to 50 MB as it only cost me £6 extra, but I wonder can anyone tell me if:

1: current 10MB customers - will they automatically get 30 MB? My mum is on 10MB and won't upgrade as she won't pay any more so is waiting for upgrade.

2: I was told by the engineer that fitted my superhum that from next year (not sure exactly when), the minimum speed that VM will provide to new customers is 30MB. Do I assume that everyone on 20MB will go to 30 MB automatically and when?

3: Will a 200 MB service be rolled out and if so where and when?

Thanks.

PS I notice a chagne in my mum's service - 10 MB but 929 k upload - was 512 until very recently.

Any help would be appreciated. Thanks in advance.

[BenMcr]

1) No one without a SuperHub (or VMNG300) can get 30Mbit

2) Haven't a clue although again, no-one can get 30Mbit on old kit

3) Haven't a clue

[jimbo2]

Thanks for your reply. Sorry - I was saying that I was on 20 and as a result got a superhub when the engineer came on Monday. I just wonder whether customers still on 10 MB will automatically go up to 20 soon?

[BenMcr]

Haven't a clue

[kwikbreaks]

Probably a similar chance to all 30Mb customers getting a free upgrade to 50Mb and all 50Mb customers getting 100Mb.

Look out for a bloke with horns, red skin, and a pointy tail carrying some ice skates.

Of course I guess it will eventually happen though.

[Superblade7]

Originally Posted by BenMcr

If you have an activated SuperHub on your account, no you don't have to pay.

If you don't have an activated SuperHub on your account, yes you do.

Ben,

Just read your above post - I currently have 20MB with a SuperHub. I've been considering upgrading to 30MB as the price is the same I believe. Could you just confirm then that as I already have a SuperHub, the £30 "activation fee" would be waived as that was the one thing putting me off.

Cheers

Superblade

[BenMcr]

That's correct

[Superblade7]

Thanks Ben, I'll call in when I get the chance.