125M : Vmng300

[Chris442]

i just installed my new superhub last week , previously i had the vmng300,
after reading tonnes of bad posts bout the superhub i was expecting the worse however surprisingly , its excellent , the wireless is great laptop can pick it up anywhere in house along with my android phone , and for the other wired ethernet pc's , the 100mb speed is constant for both the download and upload , i'll add info from my own superhub for reference similar to the above post :

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 238 55616000 Kbits/sec 291000000 Hz 4.0 dBmV 42.0 dB Hybrid
Locked QAM256 239 55616000 Kbits/sec 299000000 Hz 3.5 dBmV 42.0 dB Hybrid
Locked QAM256 240 55616000 Kbits/sec 307000000 Hz 3.1 dBmV 41.7 dB Hybrid
Locked QAM256 241 55616000 Kbits/sec 315000000 Hz 2.5 dBmV 41.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

[qasdfdsaq]

Originally Posted by Ignitionnet

Resurrecting this thread I've just seen today some modem stats from a guy running on 5 downstreams, the additional one added 8MHz below the previous lowest one at 299MHz / 298.75MHz - the VMNG300 can manage 4 downstreams so an area running at 50% utilisation downstream on 5 downstreams will cause VMNG300s to run with visible contention while the Superhub punters will be fine up to 60%. Once a 6th downstream is added the Superhub is fine up to 66%, 8 downstreams 75%. 100Mbps difference.

5+ downstreams is the intended 100Mbps build, 4 downstreams being an interim solution while hardware was being upgraded.
[snip]

---------- Post added at 16:27 ---------- Previous post was at 16:15 ----------

I wonder if anyone remembers the VMNG becoming unresponsive under load way back when

If you were using the connection too much it would forget to respond to keepalives from the CMTS causing T3s, T4s and disconnects, it couldn't handle doing its normal work along with doing TurboDOX so they ended up having to disable TurboDOX to stabilise it.

Amusingly the Superhub I have here, in modem mode, is more reliable than my VMNG300 was during the same part of its life. Once modem mode is widely available things should be nicely sorted.

Just a little reminder. The Superhub is excrement but the VMNG300 was excrement once as well.

Firmware upgrades ftw. My VMNG300 is still flaky but I'd hate to think how much flakier a SH would be. I'm tempted to wire it up to a remote IP power control so I can reset it remotely...

Still, once again excellent information and an interesting read, I was appalled at the concept of VM running 100mbps services on 4DS channels, glad to see it's not permanant. Presumably once the hardware's up to the task of 8DS bonding we'll see 200mbps on the horizon.

[Ignitionnet]

As a modem my SH is great. No complaints at all. Just when it's let loose trying to route problems arise

[Pantsu-san]

Originally Posted by Ignitionnet

Just a little reminder. The Superhub is excrement but the VMNG300 was excrement once as well.

Please don't remind me. 13 months of hell at my expense is not something to be dredged back up, thanks.

I'd be more than happy to take a Superhub on 100Mb once it's '13 months of hell' has passed. Until then, not a chance. I'm not the kind of person to stick my hand in the fire twice which is why I fought hard for a 100Mb .cfg upgrade on my existing VMNG300.

It's just disappointing that VM are sat in the burns unit waiting for treatment for the second time running.

[borrissey]

It's strange but Since I've had my 100meg installed i'm getting bad lag and disconnects when playing on PS3. I'm using the vm300 and the netgear router from VM and 200mbs Solwise homeplugs.

I tried connecting the modem straight to my PS3 and it worked fine no lag at all. So it's got to be router or homeplugs. Silly me I forgot to try it by connecting the router straight to my PS3 and seeing if it lagged.

A new router I think I'll get being meaning to upgrade anyway want gigabit ports...

[davidthornton]

Originally Posted by borrissey

It's strange but Since I've had my 100meg installed i'm getting bad lag and disconnects when playing on PS3. I'm using the vm300 and the netgear router from VM and 200mbs Solwise homeplugs.

I tried connecting the modem straight to my PS3 and it worked fine no lag at all. So it's got to be router or homeplugs. Silly me I forgot to try it by connecting the router straight to my PS3 and seeing if it lagged.

A new router I think I'll get being meaning to upgrade anyway want gigabit ports...

Is it the Netgear router that was given out with the VMNG300 when 50Mbit was inititally released? If so, didn't that have GigE ports? I didn't take one when the engineer came around because I was then happy with my existing router. I remember it was supplied because many routers at the time didn't have such a good specification, but I've forgotten exactly what was better about it. Was it GigE or better Wi-Fi?

Draytek make some dual and quad WAN port routers with multiple GigE ports and advertised 200Mbit+ throughput. I've got a 3200.

[borrissey]

No the ports are 100 its got better wifi N.

Ok cheers.

[hval]

Evening all, I have just read the first 20 odd pages and then skipped forward to the last few. Some interesting things I have noticed. My posting is to those Virgin Media employees who are kind enough to post on this board.

First, about me. I have been with NTL/ Virgin Media since 2000. I was always an early adopter for Internet and TV packages. I was always having to call customer services since nothing ever worked as advertised. I mean call, sit in a queue for an hour, get India, get hung up on; or told they can't solve it; or told an engineer would have to come around. This was more often than not over a really poor telephone line with a support person who didn't speak or understand English. If an engineer came around it would mean me taking time off work (I.e. me losing vacation time and money due to Virgin Media problems) as they wouldn't come out evenings or weekends. There were times I could be on the telephone every day for two hours plus for a one month periods. The amount of lies, broken promises, incorrect bills was incredible.

Anyway, now to why I am posting. I gave up. I was getting so stressed, not having any personal time and not being able to use the Internet or watch TV. I looked at leaving Virgin Media, but didn't & haven't yet (partly from laziness, but mainly due to not one single company in the UK actually providing a good service at a reasonable price). I took all my packages back to basics. I don't really watch TV, and if that went I wouldn't miss it. I use my land line once or twice a month, at the most. I only keep it due to an aged aunt who doesn't like calling mobiles. O2 have all the mobile voice contracts and data contracts for the families personal mobile telephones. I downgraded to the lowest Internet connection possible. Even then I am unable to get 10mbs.

To conclude - I am one of the many who have given up complaining to Virgin Media. All it does is stress you out and waste time as things never, ever get resolved. Virgin Media have lost out on thousands of pounds from me alone, and then there were the thousands who used to come to me for IT support and advice.

My advice to Virgin Media is to listen to your customers, and to try to keep those of us you have. Why has no one from Virgin Media ever called me to say "you are due a new modem" or "we are upgrading you to 20mbs at the same price you pay now, as you have been with us for eleven years"? Maintaining customers is cheaper than buying new ones. There is nothing wrong with admitting to mistakes. How well they are resolved is what is important.

[Nopanic]

Originally Posted by hval

Evening all, I have just read the first 20 odd pages and then skipped forward to the last few. Some interesting things I have noticed. My posting is to those Virgin Media employees who are kind enough to post on this board.

First, about me. I have been with NTL/ Virgin Media since 2000. I was always an early adopter for Internet and TV packages. I was always having to call customer services since nothing ever worked as advertised. I mean call, sit in a queue for an hour, get India, get hung up on; or told they can't solve it; or told an engineer would have to come around. This was more often than not over a really poor telephone line with a support person who didn't speak or understand English. If an engineer came around it would mean me taking time off work (I.e. me losing vacation time and money due to Virgin Media problems) as they wouldn't come out evenings or weekends. There were times I could be on the telephone every day for two hours plus for a one month periods. The amount of lies, broken promises, incorrect bills was incredible.

Anyway, now to why I am posting. I gave up. I was getting so stressed, not having any personal time and not being able to use the Internet or watch TV. I looked at leaving Virgin Media, but didn't & haven't yet (partly from laziness, but mainly due to not one single company in the UK actually providing a good service at a reasonable price). I took all my packages back to basics. I don't really watch TV, and if that went I wouldn't miss it. I use my land line once or twice a month, at the most. I only keep it due to an aged aunt who doesn't like calling mobiles. O2 have all the mobile voice contracts and data contracts for the families personal mobile telephones. I downgraded to the lowest Internet connection possible. Even then I am unable to get 10mbs.

To conclude - I am one of the many who have given up complaining to Virgin Media. All it does is stress you out and waste time as things never, ever get resolved. Virgin Media have lost out on thousands of pounds from me alone, and then there were the thousands who used to come to me for IT support and advice.

My advice to Virgin Media is to listen to your customers, and to try to keep those of us you have. Why has no one from Virgin Media ever called me to say "you are due a new modem" or "we are upgrading you to 20mbs at the same price you pay now, as you have been with us for eleven years"? Maintaining customers is cheaper than buying new ones. There is nothing wrong with admitting to mistakes. How well they are resolved is what is important.

You have PM

[roughbeast]

100Mb rollout update 12.07.11 version 2 now working. HERE Spot the difference.

[BenMcr]

Originally Posted by hval

Wy has no one from Virgin Media ever called me to say "you are due a new modem" or "we are upgrading you to 20mbs at the same price you pay now, as you have been with us for eleven years"? Maintaining customers is cheaper than buying new ones. There is nothing wrong with admitting to mistakes. How well they are resolved is what is important.

Sorry but if you had had cable broadband for 11 years then you will have had broadband speed upgrades 'for the price you pay now'

For instance since 2005, customers who are now on the XL tier went from 3Mbit, to 10Mbit and then 20Mbit

Customers who are now on L when from 2Mbit to 4Mbit and then up to 10Mbit

Customers on BB M (now witdrawn) when from 1Mbit to 2Mbit to 10Mbit

And there were increases before that as well (but I wasn't working for ntl then so not sure what they were )

Currently everyone is also getting an upload increase

During most upgrades if/when a new modem is required it has been communicated, and a website available for customers to arrange a swap

[Zhadnost]

He didn't say that he's never had a speed upgrade, just that no-one has ever told him about one.

We can all admit, the way old modems are left running on the network that should have been replaced is a bit shocking.

[BenMcr]

The speed upgrades have generally been advised within the existing customer section of the website, and when possible either emailed out or on a letter.

For instance this year, details of the upload speed increase was in the April price change communication that was sent to every customer http://www.virginmediapeople.com/pri...e/default.aspx

It is unworkable for every customer to be called to advise of a speed change, and Virgin only called some customers, everyone else would complain that they didn't get a call

[Zhadnost]

I don't think I've ever had a letter detailing a speed upgrade. I don't know how long I've been a customer, but I remember paying £50/month for 1Mbit.

I know someone who is on the tariff that eventually became the 20/30Mbit tariff, who is using an Ambit 100. As you'd expect, he doesn't get close to 10Mbit, and tbh I didn't know that it was still supported on the network.

It doesn't matter how much I tell him to, he won't call up to get it replaced because he's scared that they'll put his bill up. (since his connection speed will be faster than when he signed up for it).

An opt-out email announcement service wouldn't be too much hassle.

[hval]

Good morning Nopanic. Thank you for your message. It was very good of you to respond so soon.

BenMcr, thank you for your response. A typical VM response; the customer is always wrong. Zhadnost understood what I meant. Also, If my bank can call me occasionally, I am sure VM could if they really wished to. I don't look at the VM website. It is poorly laid out and overly complex. I find it very difficult to find out any information for existing users; lots for potential customer though. I use Apple products, so don't use the VM website as there is no help for us OS X and Unix system users (this may have changed, but probably hasn't). Any paper information I get is so full of sales bumf and again poorly laid out. It generally goes straight in the bin as it is difficult to find any information that is not buried in sales pitch and incomprehensible Management speak crap.

I can't log on to my account, online, since I am told I am not the account older, even though I am and always have been.

Yes I got those upgrades you talk about. I had to call and chase them up though. Was one of the first with 20 mbs. I never ever got that speed, or any where close. It was at that point I gave up. TV freezing, About 10 mbs on a 20mbs link, three V+ boxes replaced, a rewire, told I had to take two STBs when I only wanted one, a cable install that damaged my house (VM ended up paying towards the repairs). Much more as well. it was then I gave up.

I would love to have a 50mb Internet connection, but am genuinely scared of what VM will do. I don't want to have to sign for a new one year or eighteen month contract either. I am willing to pay for the increased speed, but I really, really want it to work straight away, and not have to struggle and fight with VM to get what I am paying for.

I use the Internet for data transfer, software downloads (e.g. OS X Lion) and upgrades, for YouTube, for learning (e.g. The new Final Cut Pro) by watching videos, for watching programmes on mathematics, for forums, for modifying a website and for emailing and uploading photographs. 10 mbs should do that, but doesn't.