TiVo : TiVo Picture Quality

Originally Posted by DaBoz

A hard decision for you, I had exactly the same choice to make and just came down on the other side. I'm still twiddling my thumbs waiting for the first proper software update (beta or otherwise) and each day I wonder if I made the right choice. For now I think I did, but ask me again in a month.

Boz

Same for me,

Hopping I made the right decision to hang on, its difficult at the moment to see any light, (never mind seeing it at the end of the Tunnel)

---------- Post added at 12:31 ---------- Previous post was at 12:28 ----------

Originally Posted by fredtheted

Being completely dis-satified with the picture quality, lack of programme reminder and padding default, I have swallowed the bullet and exercised my TIVO 28 day return option and am going back to Virgin+hd.

I do not think 'Retentions' were very happy, as they are delivering a replacement box tomorrow, no set time- just an all day wait-, and have to install this myself. They will arrange to pick up the TIVO at a later date, but this will be at a time that i am agreeable with. They did offer to send someone to reinstall, but wait for it the earliest date was 16 July.

I know Virgin are looking into these problems, but who knows how long the wait for any solution, if any.

Their engineers response to the picture quality was change my lcd tv to an led tv.

PS... is it easy to reinstall the Virgin+ hd box, bearing in mind I am 68?

Hope it goes ok for you

[trickytree]

I loved my Tivo back in June 2002 (Queens Jubilee offer) when I bought it to when I stopped using it when I moved house and it had Virgin and a V+ in May 2008.

I went for a Tivo as soon as I could and paid the £149.
At the moment the only positives of this box over the V+ is the space.
Too many negatives to list.

I am playing the waiting game on this much talked about autumn update but if that does not fix a good % of what I consider to be issues I will be telling them to shove their 28 day thing and will go back to V+.
They did a very clever PR trick with the why don't you keep your original box for free in another room so they can tell you to order your PPV and red button etc on that.
Not the point at all.

As I have read elsewhere. Who the heck were the initial testers for this thing? All they had to do was give the box to a couple of hundred keen Virgin tv/Tivo enthusiasts all over these forums and they would have realised this would have got the negative reaction that I am seeing all over the place.

Originally Posted by trickytree

I loved my Tivo back in June 2002 (Queens Jubilee offer) when I bought it to when I stopped using it when I moved house and it had Virgin and a V+ in May 2008.

I went for a Tivo as soon as I could and paid the £149.
At the moment the only positives of this box over the V+ is the space.
Too many negatives to list.

I am playing the waiting game on this much talked about autumn update but if that does not fix a good % of what I consider to be issues I will be telling them to shove their 28 day thing and will go back to V+.
They did a very clever PR trick with the why don't you keep your original box for free in another room so they can tell you to order your PPV and red button etc on that.
Not the point at all.

As I have read elsewhere. Who the heck were the initial testers for this thing? All they had to do was give the box to a couple of hundred keen Virgin tv/Tivo enthusiasts all over these forums and they would have realised this would have got the negative reaction that I am seeing all over the place.

Totally agree with every word,

But as for a refund I have had my box for 39 days of sheer pain, tried to get a refund this morning and my V+ box back was refused

see my thread here save me typing it all out again

http://www.cableforum.co.uk/board/11...up-page-5.html

Good Luck

[ekwk]

alot of people (rightfully so) will be hoping for this update in a few months time to sort alot of the problems out. i think they're going to be very disappointed.

adding new features (god only knows why they were overlooked in the first place) such as red button, reminders, default padding, box office etc won't all come at once and when they do theres no guarantee they'll be upto standard straight away. add the need for fixes for picture quality, boxes slowing down etc then i really don't think virgin can deliver it all any time soon.

i would imagine the updates won't come regularly either and it'll be one every 3-4 months or so.

[Stephen]

It's not that those features were over looked. TiVo as it is in the USA is what we have with a few changes and there are lot more to come. It went through testing for months before being released, and as long as the basic TiVo features worked then I assume it was ok to release. All the other additions and changes will take a while to implant and you wouldn't want the TiVo to not be released till all that was sorted out do you?

I've been using mine for a long time and would not go back to the V+ at all. TiVo is just much better and I am happy to deal with the few issues, I never used reminders on V+ nor did I ever use the red button, so for me there isn't anything missing

Neither does my TiVo slow down at all, nor do I have any problems with PQ on my Samsung 46" LCD TV.

[Lew]

Originally Posted by Stephen

…nor do I have any problems with PQ on my Samsung 46" LCD TV.

It does seem to depend on the make of your TV whether you see the problem. Samsungs seem to be unaffected while Sonys are affected.

[Stephen]

Originally Posted by Lew

It does seem to depend on the make of your TV whether you see the problem. Samsungs seem to be unaffected while Sonys are affected.

I've noticed that as well. Must be the way the TVs process the images.

[ekwk]

Originally Posted by Stephen

It's not that those features were over looked. TiVo as it is in the USA is what we have with a few changes and there are lot more to come. It went through testing for months before being released, and as long as the basic TiVo features worked then I assume it was ok to release. All the other additions and changes will take a while to implant and you wouldn't want the TiVo to not be released till all that was sorted out do you?

the fact is people will expect to have those features updated very soon.

you can say people should've researched more (would be a fair comment tbh) about what tivo does and doesn't do but the fact is people expect tivo to at least be able to do what v+ offer. it has been billed as the 'next generation' box afterall.

as an example it's madness to think that you upgrade from a v+ box and yet that'll have sky sports red button functioning before tivo. people are just expecting when they get tivo to have the basic features that they had previously with v+/sky, i don't think thats unreasonable.

[Stephen]

Originally Posted by ekwk

the fact is people will expect to have those features updated very soon.

you can say people should've researched more (would be a fair comment tbh) about what tivo does and doesn't do but the fact is people expect tivo to at least be able to do what v+ offer. it has been billed as the 'next generation' box afterall.

as an example it's madness to think that you upgrade from a v+ box and yet that'll have sky sports red button functioning before tivo. people are just expecting when they get tivo to have the basic features that they had previously with v+/sky, i don't think thats unreasonable.

TiVo is a totally different product though and all the features we will be getting added are new to TiVo as US TV doesn't have red button, ppv or reminders in the way that we have.

People shouldn't be expecting a V+ mark 2 but a totally new and different product.

Originally Posted by kenoliver

Totally agree with every word,

But as for a refund I have had my box for 39 days of sheer pain, tried to get a refund this morning and my V+ box back was refused

see my thread here save me typing it all out again

http://www.cableforum.co.uk/board/11...up-page-5.html

Good Luck

They cant refuse to take the box back if it doesn't work properly

the '28 day' gig is a 'customer satisfaction' thing, like Argos, and they are not legally obligated to take it back in 28 days because they are not legal obligated to 'satisfy you' ("does not affect your statutory rights" thing)

They are, however legally obligated to sell you something 'fit for purpose' and if your problems are half what you describe it isn't (fit for purpose) = breech of contract

If you really want to return it - phone them back - report it faulty and tell them to get it out of your house - you would be at liberty to give them a time scale for removing it and tell them you will not be making any more payments for it - it would be wise to put this in writing

[Robert V]

To Kenoliver
I'm sorry that your experience with the new Virgin Media TiVo service was a poor one.
Can you please PM me what your journey was like - did you talk with our faults department? Did you access our help & support areas?
Thanks
Robert

My views are my own and not that of Virgin Media

[Peter_]

Originally Posted by Robert V

To Kenoliver
I'm sorry that your experience with the new Virgin Media TiVo service was a poor one.
Can you please PM me what your journey was like - did you talk with our faults department? Did you access our help & support areas?
Thanks
Robert

My views are my own and not that of Virgin Media

He appears to have closed his account if you look above it says guest.

[Robert V]

You're right Masque. Thanks for this.
Robert

My views are my own and not that of Virgin Media

[scotmac]

Would have liked to have known how ken got on with the CEO`s office. He did really seem to have a lot of problems with his box.

[fredtheted]

Originally Posted by fredtheted

Being completely dis-satified with the picture quality, lack of programme reminder and padding default, I have swallowed the bullet and exercised my TIVO 28 day return option and am going back to Virgin+hd.

I do not think 'Retentions' were very happy, as they are delivering a replacement box tomorrow, no set time- just an all day wait-, and have to install this myself. They will arrange to pick up the TIVO at a later date, but this will be at a time that i am agreeable with. They did offer to send someone to reinstall, but wait for it the earliest date was 16 July.

I know Virgin are looking into these problems, but who knows how long the wait for any solution, if any.

Their engineers response to the picture quality was change my lcd tv to an led tv.

Just an update. A brand new Samsung hd box was couriered to me this morning for a self install, which was a doddle to set up. Thank you Virgin.
It was like a curtain being opened and it was a pleasure to return to superior sd/hd images.
Maybe when all problems have been sorted for the TIVO I shall return.

PS... is it easy to reinstall the Virgin+ hd box, bearing in mind I am 68?