Superhub : 6db Attenuator Anyone Had It Fitted ?

[DigitalShadow]

Originally Posted by shadowman786

then put the cable in their?

I'm on tenterhooks, put the cable in their what?

[kwikbreaks]

Originally Posted by qasdfdsaq

Personal Digital Assistant. Google it.

[Edit]
D'oh, beaten by Masque

I'd completely forgotten the term and certainly had no idea your installers had anything to check independently - it certainly makes sense that they can. Pity the upgrade team failed to use theirs - I had to have an engineer out later to fix high upstream. He checked it on my computer.

[Peter_]

Originally Posted by kwikbreaks

I'd completely forgotten the term and certainly had no idea your installers had anything to check independently - it certainly makes sense that they can. Pity the upgrade team failed to use theirs - I had to have an engineer out later to fix high upstream. He checked it on my computer.

I had a tech on Monday to swap my SA V+ for a Samsung V+ as the SA had developed a fault and he showed me how it worked, plus he even brought in his power level monitor and to check my levels and that was before he knew that I was technical support agent.

So I expect it depends on the tech.

[kwikbreaks]

The original install was done by a couple of lads who I'm pretty sure were contractors. They just got me as far as the walled garden and shot off pronto. They may have checked the levels on their own kit but I didn't see them do it. Maybe the pre-install team who pulled the cable did it.

The upgrade was a complete fiasco. The two installers who were VM blokes didn't seem to have a clue what they were doing with the Superhub and couldn't get the two they tried to work at all. They called their area supervisor who brought a third hub and he struggled with that but eventually got it going. They were at my place for at least 2-3 hours. The upstream was highish when they left at 54dBmV but something disturbed it and made it worse. I saw an install being done up the road the day before I had an outage and I noticed that it was up at 58.2dBmV when checking to see if anything was showing.

[zekeisaszekedoes]

I have one fitted to my VMNG300, yes. Presumably if I were to use the superhub again it would also need it, perhaps more as from what I know the superhub is more sensitive to incorrect power levels than the VMNG300 is.

[qasdfdsaq]

I had a couple of subcontracted lads doing my install too. They had a PDA for measuring signal levels and what not - but aside from tapping a few buttons, they didn't use it. Never once connected it to the cable, just sat it on the table for a while.

[jb66]

The PDA checks the signal via GPRS.

[Peter_]

Originally Posted by jb66

The PDA checks the signal by contacting the modem via GPRS.

The tech who came last week to look at my V+ showed me how it works as it uses a mobile version of the tool we use.

[jb66]

Redrools plus dtv medic is better than my signal meter

[Peter_]

Originally Posted by jb66

Redrools plus dtv medic is better than my signal meter

I think you now only use the meter if Redtools is down.

[jb66]

Originally Posted by Masque

I think you now only use the meter if Redtools is down.

Your supposed to use it all the time but it doesnt measure snr or rs errors, the software is better

[Peter_]

Originally Posted by jb66

Your supposed to use it all the time but it doesnt measure snr or rs errors, the software is better

My engineer had both but he only uses it if he really has to as like you he prefers the PDA.

[qasdfdsaq]

Originally Posted by jb66

The PDA checks the signal via GPRS.

Ah, nice. I assumed that since it had a coax connector on the top of it one would actually connect the coax cable straight to the PDA, but I guess if you can check it OTA then it's just for when the modem can't get a lock?

[jb66]

pda cant connect via coax, the signal meter can though

[qasdfdsaq]

Hmm I must be getting confused then. Do you techs carry a seperate PDA and a signal meter that looks like a toughened PDA with a coax connector sticking out the top?