HELP - Setting up NETGEAR WGR614v9?

[bilabonic]

Hi

Just purchased one of these for a mate (also on virgin) and it's a pain in the arse.

Managed to reset it by pulling power and holding reset and reapplying power.

The wireless is now working with excellent signal BUT no connection to net.

Then went into router settings via ip addy 192.168.1.1 tried the default puser password as written on the stupid thing but not accepting it ??

Then found it was ADMIN (not virgin) and PASSWORD !!!

Then go into its wizard start-up and my pc it set to auto detect ip address etc.

So i leave the router auto detect my provider settings and it states i have a static ip and need a load of details ????

My Linksys just does it all no problem.

Anyone help me out here.

Cheers

[pgnl]

I had one of these for years (ver1 I believe) and never had a minutes problem with it.

Since the modem allocates an IP address to the router via DHCP, it is important that you switch off the modem and router, then restart the modem wait a couple of minutes for it to reach a steady state, then start the router.

The router should automatically detect the type of WLAN connection from the modem, allocate an IP address automatically and off you go...

It could be faulty though, I suppose..


patrick

[bilabonic]

Originally Posted by pgnl

I had one of these for years (ver1 I believe) and never had a minutes problem with it.

Since the modem allocates an IP address to the router via DHCP, it is important that you switch off the modem and router, then restart the modem wait a couple of minutes for it to reach a steady state, then start the router.

The router should automatically detect the type of WLAN connection from the modem, allocate an IP address automatically and off you go...

It could be faulty though, I suppose..


patrick

Why do i need to restart them both mate ?

I take it i still need to access the router via ip addy to set up ??

Cheers

[pgnl]

If you've reset the router to default, there should be no need to access the configuration page 192.168.0.1 (or whatever it is these days), the router should just detect the modem and type of connection automatically.

It is important you do restart them in that order and allow the modem to get a steady state (around two minutes) first, before starting the router up, for the reason in my original post.

The router can only detect the modems connection if the modem has been rebooted.

I've been using cable modems for 10 years and over that time at least five different routers and never had a problem... So it should just work.. Honestly!

Patrick

---------- Post added at 10:18 ---------- Previous post was at 10:13 ----------

This might help

See page 7-4 of the manual here

Patrick

[bilabonic]

Just done what you said a few times and no luck. I connects via wifi but not to net ?

So i done hard reset on router and connected to router via 192.168.1.1 put in user/password and went into

SET-UP WIZARD

Selected auto detect internet connection, it then stated -

DYNAMIC IP (DHCP) DETECTED - i then selelected >next

It then showed -

DYNAMIC IP ADDRESS -
Account name (if required) - WGR614
Domain Name (if required) - 'blank'

I then selected > APPLY

I then get an updating progress bar for few mins, after it has finished i then get -


This web page is not available.
The web page at http://192.168.1.1/BAS_basic.htm might be tempo down or moved new address.
ERROR 103(net:::ERR-CONNECTION_ABORTED)unknown error.



Weird thing is if i click refresh on my browser after above it searches net for F/W upgrade and bar searches and then states-

No New f/w version available.

[pgnl]

Every Netgear Wireless router (in fact every cable router) I've tried works out the box.

Double check your connections, have you got the VM Cable modem connected to the WAN port (ie not one of the four ethernet ports)?

Just a thought...

Patrick

[zekeisaszekedoes]

I have a couple of these and they're neat little routers. Very good for the price. Firmware is tiny and very well coded. After a 30/30/30 reset they should be plug and play, more or less. Just set the wireless network to WPA2-AES with a secure password and you're good to go.

[bilabonic]

I finally had it to read my ip settings and it filled in ll the box's BUT still will not connect...

I also tried changing the mac address as the default one is not the same as one on router ?

The router ends with an A but the address it assigns is a B ????

[wazz]

Y not set up the Internet using the virgin wireless set up cd

ppl who got a modem and router shud hav got a virgin wireless cd

[Peter_]

Originally Posted by wazz

Y not set up the Internet using the virgin wireless set up cd

ppl who got a modem and router shud hav got a virgin wireless cd

Because he has a standard WGR614 and not one supplied by Virginmedia.

[wazz]

Originally Posted by Masque

Because he has a standard WGR614 and not one supplied by Virginmedia.

am pretty sure they are the same routers

whats the diff between the virgin netgear router and the standard netgear router

[Peter_]

Originally Posted by wazz

am pretty sure they are the same routers

whats the diff between the virgin netgear router and the standard netgear router

The Virginmedia WGR614 has embedded Virginmedia firmware and a different username and password, so quite different devices they are only the same externally.

[pgnl]

If it were me I had would have to try it on a different PC, to rule out the PC being at fault, it's pretty tricky to diagnose this stuff at a distance. It could be something obvious, the router itself could be faulty, it could even be a virus or malware. As you can't even access the config page I would first start with the checking the PC is set to allocate an IP address via DHCP? If the router has been reset it will try to allocate one by default.

How to check varies by version of windows, in XP it's Network connections, right click on local areas connection, then right click properties, in the list box click 'Internet Protocol (TCP/IP)' and click properties and it should say 'Obtain address automatically', if not select it and retry.

Worth a try anyway


Patrick

[zekeisaszekedoes]

Originally Posted by Masque

The Virginmedia WGR614 has embedded Virginmedia firmware and a different username and password, so quite different devices they are only the same externally.

Not really. One of the ones I have is from VM and apart from VM logo branding on the web GUI setup page and slightly different default user/pass they're practically identical IIRC.

[Peter_]

Originally Posted by zekeisaszekedoes

Not really. One of the ones I have is from VM and apart from VM logo branding on the web GUI setup page and slightly different default user/pass they're practically identical IIRC.

Again you have shown how little that most people know about the equipment supplied by Virginmedia.

The Netgear WGR614v6 and v9 supplied by Virginmedia have embedded firmware and require users to use a the default login username of virgin and the passphrase preinstall.

Also this router does something that no standard WGR614 router does, if you have pinhole reset and connect it to a computer and attempt to go online you are presented with a red Virginmedia router setup screen which asks you to input the SSID you want to use and the passphrase with a save button at the bottom of the page.

You are also presented with the above screen if you pinhole reset the router and look for a network called Virginbroadband where you use the username of virgin and the password preinstall and when you go online you get the screen mentioned above.

Now if you use the setup cd this installs more Virginmedia software on your machine which includes our own Virginmedia wireless manager which needs to be removed before replacing the Virginmedia WGR614 a different router as it can cause issues.

The cd software though if installed on your machine does have uses such as if you pinhole reset the router and cannot find the cd you just exit the wireless manager and go to all programs and look for Virgin broadband wireless manager Easy Setup which is the cd preinstalled on your machine and run through setup.

Now does anyone still think the is no difference between a standard WGR614 and the one supplied by Virginmedia, I thought not.

I personally will always setup our WGR614 with a customer without using the cd, you can use either method laid out above or set it up using the standard ip address of 192.168.0.1 but it still requires the Virginmedia username and password above which will get you to the standard Netgear setup pages.