Superhub Can Someone Explain WHY the SuperHub is so...bad?

ethan103 · 13-06-2011, 21:47

Is there any explanation why the SuperHub is casuing all the problems like latency issues?

I mean the old Modem works great so how did VM manage to do so bad with the SH?

Skie · 13-06-2011, 22:18

Doubt you will every really find out the full truth of the matter. Most VM staff here wont have been involved with the things 'birth' and even if they were I doubt you would get the full details anyway because its all confidential (and probably embarrassing :p )

A good guess is that they simply went with the cheapest thing that ticked a few of the marketing teams boxes. They certainly rushed it out unfinished.

ethan103 · 13-06-2011, 22:25

Quote:

Originally Posted by Skie

Doubt you will every really find out the full truth of the matter. Most VM staff here wont have been involved with the things 'birth' and even if they were I doubt you would get the full details anyway because its all confidential (and probably embarrassing :p )

A good guess is that they simply went with the cheapest thing that ticked a few of the marketing teams boxes. They certainly rushed it out unfinished.

LoL,

Idk, would it have been hard for VM to use the old modem anyway as I hear it does 200 Mb anyway so 100 Mb would be easy to handle...

Or perhaps have a modfied version of it within the Superhub...all it is i guess is wireless linked with the modem...

Fspiders · 14-06-2011, 08:49

Well the modem part of the superhub works just fine.

After months of frustration I finally gave in on the wireless side of the hub and now use it as a modem for my Belkin wireless router. Not had a single drop out for weeks compared to the 4 or 5 times an hour using the hub.

Regards.

Stephen · 14-06-2011, 09:41

There are some issues with the superhub for some customers but not everyone is affected.

I for one have brilliant wireless speeds and connection from it and its worked great for over 7 months.

Some think its the type of kit on the UBR that causes problems for some connections. However that doesn't explain the wirless problems. Some people have gotten the wireless to be stable simply by changing some of the settings within the SH.

ethan103 · 14-06-2011, 15:52

Quote:

Originally Posted by Stephen

There are some issues with the superhub for some customers but not everyone is affected.

I for one have brilliant wireless speeds and connection from it and its worked great for over 7 months.

Some think its the type of kit on the UBR that causes problems for some connections. However that doesn't explain the wirless problems. Some people have gotten the wireless to be stable simply by changing some of the settings within the SH.

Well my set up is wired as I have no need for wireless.

Is the SuperHub providing the same ping times in wired setups as the old VMNG300?

Stephen · 14-06-2011, 15:53

My pings are usually between 15-40ms wired and wireless.

TJS · 14-06-2011, 16:30

Works fine for me

consistently get around 13 - 20 ms ping on speedtest.net; on online games i can get as low as 5 - 8 ms pings to servers; I've seen as low as 4 ms on half life 2 death match before

[img]Download Failed (1)[/img]

Skie · 14-06-2011, 17:59

I was averaging 30ms with the superhub on my regular TF2 server. Went to the VMNG300 and now average 15ms.

Peter_ · 14-06-2011, 18:06

Well I get this on my connection from 2 different servers.

ethan103 · 14-06-2011, 19:10

Quote:

Originally Posted by Masque

Well I get this on my connection from 2 different servers.

Hmm, with your SuperHub, you get almost double the latency on the Manchester Server and almost 1/3 more on the Birmingham one than me

Were they better with the VMNG300???

markie1966 · 14-06-2011, 20:03

Quote:

Originally Posted by TJS

Works fine for me

consistently get around 13 - 20 ms ping on speedtest.net; on online games i can get as low as 5 - 8 ms pings to servers; I've seen as low as 4 ms on half life 2 death match before

[img]Download Failed (1)[/img]

u jammy **** (joking)

everytime i play games these days i get told to clear off cos of the packets loss

really wish i hadnt upgraded to the superhub

i was getting better ping with no packet loss when i was on 10mb

TJS · 14-06-2011, 20:15

Quote:

Originally Posted by markie1966

u jammy **** (joking)

everytime i play games these days i get told to clear off cos of the packets loss

really wish i hadnt upgraded to the superhub

i was getting better ping with no packet loss when i was on 10mb

Have you tried phoning virgin to report lag in your area? (no idea what difference that will make)

KenK · 14-06-2011, 20:39

Quote:

Originally Posted by Skie

A good guess is that they simply went with the cheapest thing that ticked a few of the marketing teams boxes.

Yes, it would all be about money and marketing, not about customer service.

Other guesses: they couldn't agree a cheap-enough or short-enough new contract with the modem-only supplier; and they wanted a device they could call a hub, to compete with BT's advertising.

Quote:

Originally Posted by Skie

They certainly rushed it out unfinished.

... and still got people to pay for it ...

markie1966 · 14-06-2011, 20:46

yep iv tried a few times

posted on the forums....engineers have visited....shown them screenshots of winmtr and tbb showing packetsloss and been fobbed off with the usual high utilisation...or another excuse

got to the point where i couldnt be arsed playing games cos its useless