125M : Vmng300

[Zhadnost]

We were talking about 50Mbit customers, which certainly did have the option to get a vmng300. (The only option at the time).

[Nopanic]

Originally Posted by Masque

The has never been an option to send out a VMNG300 which is why many people ended up being sent Ambit 256 modems by offshore and then we had to sort it out by sending out a technician but even they only carry hubs and Superhubs now.

There was an option, but maybe not one available to you guys.

Originally Posted by Zhadnost

We were talking about 50Mbit customers, which certainly did have the option to get a vmng300. (The only option at the time).

They did but Masque means the system did not allow a agent to send one out without booking a tech, the ambits have a code they can use to just send one in the post.

All modems are setup with the ability to send out replacements, its just down to how the company perceives the requirement to use them.

[Peter_]

Originally Posted by Nopanic

There was an option, but maybe not one available to you guys.

Only technicians were able to replace them as even 2nd line did not have the permissions to send one out, it seems that the CEO's office sourced them from elsewhere as they were not sent via HDNL/YODEL.

[Welshchris]

Originally Posted by Masque

As they are no longer a stock item in the long term it will be pointless as you would be unlikely to get a replacement if it develops a fault as all they will offer is a Superhub.

that wasnt the question i asked, what i asked was VM are allowing users to use VMNG300 now on 100mb.

[BenMcr]

Originally Posted by Welshchris

that wasnt the question i asked, what i asked was VM are allowing users to use VMNG300 now on 100mb.

Not officially no. However some techs and other agents aren't following the business rules and are doing it anyway

[Peter_]

Originally Posted by Welshchris

that wasnt the question i asked, what i asked was VM are allowing users to use VMNG300 now on 100mb.

Officially it is not allowed on the network on 100Mb and sooner or later they will need replacing as they will fail once the upload bonding is finalised and everyone with one will require it replacing with the Superhub.

[Chris442]

Soon as the 100mb was available for my area i phoned up to get my 50mb upgraded right away, i've had 50mb since it was available and before that the 20 since it was available, anyhow the vmng300 i've had since getting the 50mb, the guy i spoke to on phone that enabled my 100mb service told me at the time i didn't need a new modem when i asked bout wither i'd be getting one he said it will work just fine on my current 50mb modem just fine and the 100mb will be fully activated within 15 mins, and so it was however lately i've been noticing various speed drops, my computers new , has gigabyte nic and the router is d-link which got from virgin along with the vmng300 when upgrading to 50mb, so today after reading various posts on this forum , i decided to call up and find out bout getting new superhub , their sending me one free of charge via post , no tech guy to install it?? usually they always do so they can take old one away , so means i'll have option of trying both out i presume to see what's best.

Also i don't understand why it takes 3 staff members to carry on a 50 page long post , the first answer should have been sufficient and let them figure out their wrong in their own time.

Regards.

[zekeisaszekedoes]

I think VM are having trouble getting full 100Mb down/10Mb up across their network, so it's probably not the modem's fault, and I seriously doubt the superhub will improve things. Best you can hope for is the same performance, although from what I've seen baseline latency goes up on the same line when using it so your ping time might go up a little bit (typically ~10ms). ALso if by D-Link you mean the DIR-615, typically the best it can manage is 85-95Mbps on the WAN side so I'd recommend going for a third party router which has gigabit ports.

If I were you I'd leave the superhub unregistered in the box until you absolutely have no choice to use it. Trust me, people replace the superhub with the VMNG300 not vice versa for a reason.

[General Maximus]

Originally Posted by BenMcr

Not officially no. However some techs and other agents aren't following the business rules and are doing it anyway

thank god some people have got common sense and are using their own initiative

[Chris442]

Zek , thanks for the useful info, i've been wondering for few weeks wither to get my router replaced the one i was using before it was great in some respect however the one before it wasn't N , so i decided to use it, i use http://www.speedtest.bbmax.co.uk/ , which i find to be the best around , my speed varies between 60mbs + sometimes 90 but not stable on 90 , the upload is always bang on 10mb up tho for some weird reason, tho so i think i'll get new router as to your suggestion before, phoning up to register the new superhub when it arrives to see if theres much of an change.

[Skie]

The BBmax speedtest uses the same system as the speedtest.net

I'm not sure if its limited to just one server though or if it transparently hops around servers.

[ethan103]

Originally Posted by zekeisaszekedoes

I think VM are having trouble getting full 100Mb down/10Mb up across their network, so it's probably not the modem's fault, and I seriously doubt the superhub will improve things. Best you can hope for is the same performance, although from what I've seen baseline latency goes up on the same line when using it so your ping time might go up a little bit (typically ~10ms). ALso if by D-Link you mean the DIR-615, typically the best it can manage is 85-95Mbps on the WAN side so I'd recommend going for a third party router which has gigabit ports.

If I were you I'd leave the superhub unregistered in the box until you absolutely have no choice to use it. Trust me, people replace the superhub with the VMNG300 not vice versa for a reason.

So is it pretty much confirmed that the Superhub adds to latency?

As a gamer, that might just be enough to stop me from getting 100 Mb

[Chrysalis]

I am not too surprised the 100mbit service varies in performance.

Consider that the shared downstream capacity you are connected to will typically be 200mbit down and 20mbit up including overheads, also be sharing with 30mbit and 50mbit customers and possibly even some 10mbit,20mbit customers then its not hard to see why max speed is hard to obtain. Utilisation would need to be below about 45% and VM struggle to keep it under 90% in some areas.

[Skie]

Originally Posted by internetuser

So is it pretty much confirmed that the Superhub adds to latency?

As a gamer, that might just be enough to stop me from getting 100 Mb

I can confirm that for me, dropping from the superhub to the VMNG300 cut 15ms from my TF2 pings on the same server (was 30, now 15). Helped jitter slightly too, but not enough to shout about.

[Nopanic]

Anyone got any 100Mb issues, not related to a superhub ? I've not seen any on here..