Connection dropping, but modem lights remain healthy.
31-05-2011, 21:20
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#31
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Inactive
Join Date: Nov 2005
Posts: 34
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by General Maximus
is your connection actually working atm? ICMP is an IP protocol which means you must have leased an ip address from the cmts
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Yeah, my connection is working. The drop-outs are temporary and intermittent.
No idea what the rest of what you said means.
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31-05-2011, 21:24
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#32
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cf.mega poster
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by pip08456
I'm not replying in case I'm rude again!
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it looks like we are both up for getting our bottoms smacked today
Quote:
Originally Posted by Gar
Yeah, my connection is working
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I wouldnt worry then dude, as much as a pain in the bum it may be at the moment, if it is just noise on the network which is causing your disconnects (and you can see it by the fact that your upstream is on qpsk which is more noise tollerant that QAM16) it will be fixed shortly.
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31-05-2011, 21:26
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#33
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 70
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,847
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by General Maximus
it looks like we are both up for getting our bottoms smacked today
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No! Not suspended AGAIN!!!! 
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31-05-2011, 21:29
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#34
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Inactive
Join Date: Nov 2005
Posts: 34
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by General Maximus
I wouldnt worry then dude, as much as a pain in the bum it may be at the moment, if it is just noise on the network which is causing your disconnects (and you can see it by the fact that your upstream is on qpsk which is more noise tollerant that QAM16) it will be fixed shortly.
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Good to know, and thank you for the peace of mind.
How long (realistically) do you think I should give it to work itself out, before considering the dreaded phone call?
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31-05-2011, 21:33
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#35
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cf.mega poster
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Location: Lincoln
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Re: Connection dropping, but modem lights remain healthy.
i hate to say this dude but it really does vary. Last time it happened to me it took 5 days to sort out but that being said, it didnt bother me at all because my connection still performed 100%. The chances are that they know about it already but if i were you i would give them a call just to make sure because disconnects are a pain in the bum
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31-05-2011, 21:34
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#36
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 70
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by Gar
Good to know, and thank you for the peace of mind.
How long (realistically) do you think I should give it to work itself out, before considering the dreaded phone call?
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Theoretically. without being rude,you should not need to ring it in as it shoukld be picked up automatically.
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31-05-2011, 22:02
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#37
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by pip08456
Theoretically. without being rude,you should not need to ring it in as it shoukld be picked up automatically.
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If it is a single user issue then it would be unlikely to be picked up so a phone call is in order.
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31-05-2011, 22:33
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#38
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cf.mega poster
Join Date: Nov 2008
Location: Lincoln
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by General Maximus
The chances are that they know about it already but if i were you i would give them a call just to make sure because disconnects are a pain in the bum
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looks like i was right then 
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31-05-2011, 22:36
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#39
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Wisdom & truth
Join Date: Jul 2009
Location: RG41
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Posts: 12,947
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by pip08456
Theoretically. without being rude,you should not need to ring it in as it shoukld be picked up automatically.
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Quite. Didn't Virgin Media implement "Project Storm" some 9 months ago? A whizz bang monitoring system on all STBs and modems, so that at all times they know exactly what's going on in each locality or indeed at each customer.
__________________
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My advice is at your risk.
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31-05-2011, 22:38
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#40
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Sad Doig Fan!
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by Sephiroth
Quite. Didn't Virgin Media implement "Project Storm" some 9 months ago? A whizz bang monitoring system on all STBs and modems, so that at all times they know exactly what's going on in each locality or indeed at each customer.
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Exactly my point. At least you picked up on it!
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01-06-2011, 18:21
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#41
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Inactive
Join Date: Nov 2005
Posts: 34
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Re: Connection dropping, but modem lights remain healthy.
Just to give you guys a small sample of what the drop-outs look like:
[img]Download Failed (1)[/img]
As you can see, the drop-outs occur in clusters. Coming in, out, in, out, in, out, before stabilizing for what can be several hour periods.
I'll be running the ping montor over the coming days, so I'll have more concrete results to show you then. Hopefully it will give us a better idea of a pattern (if there is one).
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01-06-2011, 18:38
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#42
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Wisdom & truth
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by pip08456
Exactly my point. At least you picked up on it!
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But you can be dead sure that none of our VM brothers will have anything useful to say about that.
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Seph.
My advice is at your risk.
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01-06-2011, 18:39
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#43
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by Sephiroth
Quite. Didn't Virgin Media implement "Project Storm" some 9 months ago? A whizz bang monitoring system on all STBs and modems, so that at all times they know exactly what's going on in each locality or indeed at each customer.
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Well seeming as we still get customers calling in everyday with issues. 
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01-06-2011, 18:44
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#44
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Wisdom & truth
Join Date: Jul 2009
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by Masque
Well seeming as we still get customers calling in everyday with issues. |
... instead of you (VM) using the Project Storm database to fix the issue before the customer calls!
__________________
Seph.
My advice is at your risk.
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01-06-2011, 18:47
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#45
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Re: Connection dropping, but modem lights remain healthy.
Quote:
Originally Posted by Sephiroth
... instead of you (VM) using the Project Storm database to fix the issue before the customer calls!
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Well I would not have a job then.
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