50M : Superhub is nowhere near as bad as people say!

[Ignitionnet]

Originally Posted by Masque

I know the Superhub haters dislike facts and then try to say otherwise especially when posted by people who work with this equipment day in day out.

Perhaps you'd care to give jb66 more credence with his comments regarding attending service calls for Superhub issues in that case, or should we only pay attention to the 'facts' posted by 'people who work with this equipment day in day out' when those are positive and dismiss anything else as being from 'Superhub haters'?

I still see no robust response from the 'Superhub lovers', a pathetic and childish term but if we're talking about Superhub haters I guess an opposite is appropriate, regarding the Register articles, emergency firmware updates, etc beyond that their Superhubs work fine.

Agree to disagree perhaps?

[KenK]

Originally Posted by KenK

Amazing. In less than an hour, this has gone from a comment on VMs marketing name for a routine piece of kit, to a t&cs discussion of whether I'm allowed to call it names or not. For the record, I haven't invented any other name for it, just questioned VM's choice.

I thought this was a discussion forum but it seems I'm wrong - it appears to be Paul M's playground, and I don't understand the rules, so I'm outta here.

Originally Posted by Maggy J

Just as well because arguing a moderators decision in public is an infractable offence.

(OK, I lied, I wasn't outta here.) LOL. From me saying I think "superhub" is a silly childish name for any piece of networking kit -NB I did not call it by any other name -to "arguing a moderators decision" in one fell swoop. Which mods decision was I arguing with?

And yes, I'm doing this in public - if you choose to tell me off in public, you can justify it in public as well.

[Mick Fisher]

I couldn't remember seeing my superhub reboot for a while so decided to check and............

What a turn up. First time I saw the measurement period rise above a few hours.

So it's early days to say my superhub rebooting problem is fixed but as absolutely nothing has changed with my kit, indications are the rebooting issue was with VM's network and not the superhub.

If this is the case it shows that a previously solid docsis1 network experience should in no way be taken as an indication as to the status of the docsis3 network.

Anyway, in all fairness, it would appear that in this case, at least, random rebooting was not a superhub issue.

[zekeisaszekedoes]

Originally Posted by Skie

I'm in Superhub perfection land and still had issues with mine.

Just a thought on the silly name thing. If you keep using the standard name for it in complaints, it means people googling will find those complaint threads better. If you use silly names, then people will just be finding masque's million + posts saying how many weeks his has been running fine for. Food for thought :p

Excellent point well stated. I hadn't been calling it silly names (I think I used stuporhub once or twice, and as a tagline below my username for a while) but I'm certainly not going to start now.

Originally Posted by Stuart

I am not arguing semantics. Just figures.

You're arguing semantics? Figures...

Sorry, that's kind of a writers joke. Couldn't let it slip.

Originally Posted by Stuart

I am also not arguing that it's a good product. It's not. It has faults. If those faults are fixed, it could be good. I would also like to see VM offer a choice of modem or superhub (not all of us need another router).

This is a nice, balanced opinion. I agree; if VM got away from the buggy firmware the superhub could be a good CPE with better ability to adapt to the tier upgrades than the VMNG300.

The main reason separate modem running in tandem with superhub or other unified device has been suggested, I think, is because it keeps VM competitive against specialist providers like AAISP despite lack of native IPv6 support. It's rare that a user has a slightly more complex setup, but having provision for it makes VM look like a superior ISP, IMO.

Originally Posted by Stuart

However, if I were arguing semantics, I could argue that certain members (on both sides) are trying to browbeat other members into agreeing with them.

True enough. I've been guilty of that now and then. It's hard not to, when you feel very strongly about something.

Originally Posted by Masque

Glad to see that you have finally realised what you are attempting to do, the is hope at the end of the tunnel.

You're still doing the "it's not me, it's you!" thing I see. You're a bit of a one-trick pony in debate aren't you, and by one I mean one-half.

Originally Posted by Masque

I know the Superhub haters dislike facts and then try to say otherwise especially when posted by people who work with this equipment day in day out.

Yeah, thanks for lumping me in with them, once again demonstrating your inattentiveness.

Do you even read everything I post, or just look for key snippets to take out of context to further this petty, off-topic vendetta you have? Don't answer that: it's a rhetorical question.

Originally Posted by Masque

I find it strange that people who do not support Virginmedia equipment and are also not trained or even have access to our tools or knowledge base can even think that we the support staff in most cases have the wrong information, anyone that thinks this needs to sit down and really have a think about such outlandish remarks.

Hmmm, I suppose having Cisco certification doesn't cut it then, despite the fact that Cisco backbone significant portions of the headends VM have in their network? I love the sense of entitlement you think you have just because you're in VM's employ. It makes me

I think maybe you should watch Nick Naylor (played by Aaron "Two-Face" Eckhart in a previous role) during Thank You For Smoking and learn some more substantial debate skills, because if I were to make a boxing analogy, this would be like Tyson (me) fighting an infant (you).

Pat yourself on the back if you got the reference in that last paragraph. (That applies to anyone, not just Masque.)

[imranm]

34 pages! I’m always late to the party

Quick question for the VM staff or anyone else who wants to chime in, I took a pre-emptive decission and tried to obtain the VMNG300 + modem. I don’t yet have the SuperHub but wanted something to fall back on as when installation takes place, last thing I want is an unstable CPE as per the experiences of my work colleagues and family. I am willing to give the SuperHub a go however when I spoke to a chap from the “executive office� he wasn’t at all surprised at my request.

If the number of people reporting problems is extremely small why are they willing to swap out the SuperHub for the VMNG300 without any issues or hassle?

Great 50MB service from Virgin so far, no issues, hope it jus gets better!

[Stuart]

If the number of people reporting problems is extremely small why are they willing to swap out the SuperHub for the VMNG300 without any issues or hassle?

IIRC, in general, they haven't been.

To turn your question around, if the number of people reporting problems is large, why have they not merely abandoned the Superhub and gone back to modems?

[Chrysalis]

Originally Posted by Stuart

IIRC, in general, they haven't been.

To turn your question around, if the number of people reporting problems is large, why have they not merely abandoned the Superhub and gone back to modems?

because it would be a PR disaster and a large write off on costs. They wont abandon the idea, but only time will tell if netgear remain a long term supplier.

[imranm]

Originally Posted by Stuart

IIRC, in general, they haven't been.

To turn your question around, if the number of people reporting problems is large, why have they not merely abandoned the Superhub and gone back to modems?

That would come across admitting publicly that there is a problem at the moment it's a controlled issue, not to mention the cost of replacing units by recalling the SuperHub starting for those who are experiencing genuine problems.

I'm assuming had I called VM tech support I certainly would have been told to stick with it and an not been offered the modem.

It probably works well for the the majority of users operating in specific environments and configs etc.

The agent I spoke to did mention that I was not the first to call in about the SuperHub and I suspect I might not be the last!

[borrissey]

I just got my superhub with 100meg upgrade.

[TJS]

Still running flawlessly as previously stated uptime is only at 12 days so far because of a powercut

[zekeisaszekedoes]

I love the fact one of your devices is called Mr Roboto. Naming things with a sense of humour, I like it.

[Nopanic]

There's a lot of fingers in ears and shouting happening in this thread ..

No one has said there are no issues with the Superhub, VM has agreed there are and are fixing them.. as has been said about 90 times in this thread ..

Also there are a massive amount of Super Hub users that have not reported a fault, which can only be taken as they don't have issues.

I'm not sure why this thread is still going ? The faults you are talking about have been publicly acknowledge by VM, so what's the argument ?

[TJS]

Originally Posted by zekeisaszekedoes

I love the fact one of your devices is called Mr Roboto. Naming things with a sense of humour, I like it.

LOL that's my laptop;

[borrissey]

Had mine installed today he set it up with my existing Netgear router is that best?

[Mick Fisher]

Originally Posted by borrissey

Had mine installed today he set it up with my existing Netgear router is that best?

Possibly, if it works OK then don't fix it till bridge mode becomes available would seem to be a good scheme.