125M : Vmng300

Originally Posted by Chrysalis

gven that VM claim faults are down with the superhub, can they explain what is the reason of the doubling of broadband related complaints since oct 2010? source is ofcom.

Originally Posted by craigj2k11

...source is the superhub

Actual chart from Ofcom report - Ofcom page 14



If your proposition is correct, the complaints should have started increasing when the SuperHub was released - I got mine in February.

[Chrysalis]

Originally Posted by Hugh

Actual chart from Ofcom report - Ofcom page 14



If your proposition is correct, the complaints should have started increasing when the SuperHub was released - I got mine in February.

yes but also they introduced traffic shaping then so I am by no means saying it is the superhub as a few policies changed at that time. It is a coincidence tho.

[craigj2k12]

Originally Posted by pip08456

Anecdotal evidence from a front line tech would appear to show that the problems are being recorded as other than hub problems.

I do realise that one techs experiences are not indicative as a whole but it does make you wonder. I have no reason to disbelieve him.

i can see how techs may confuse packet loss for being something wrong other than the hub, or even connection losses being something else, if the superhub spontaneously reboots then a tech gets called out, and its a coincidence that the power levels are out as well, it will go down as a power level error, then the same person phones in and says its still rebooting, the tech gets sent out, and replaces a cable and tells the customer to monitor it, then it still happens, as its a problem with the dud, the tech changes the dud, it would go down as a hub fault. Iv got to admit, it must be hard to diagnose a problem when its the superhubs fault, because it will randomly reboot and leave nothing in the error log. There could also be other problems at the same time covering up the superhubs faults. For example, if the example above was true (i made it up by the way) and it happened to hundreds of people, the exact same scenario, then only a third of the faults would be put down as the superhub.

The above was only a possibility, and no doubt someone will disagree with me, but bear in mind im not saying anything against the superhub.

You have to remember as well, when there are network changes/upgrades etc. it changes your power levels, for example, after some network upgrades a couple of months ago, my power levels went from 0 to -5, this was using a 15db attenuator, and luckily I had a 10db attenuator on hand, but changing the network changes peoples power levels, and in some cases could knock a whole streets power levels out of spec, so theres a whole street which will need tech visits at some point.

My point is, there are a number of issues which will always happen, if there were no problems it would be boring (and masque would be out of a job)

---------- Post added at 20:07 ---------- Previous post was at 20:05 ----------

Originally Posted by Hugh

Actual chart from Ofcom report - Ofcom page 14

LMAO at talktalk

but to be fair, their service is woefully aweful

---------- Post added at 20:11 ---------- Previous post was at 20:07 ----------

Originally Posted by Hugh

If your proposition is correct, the complaints should have started increasing when the SuperHub was released - I got mine in February.

if my proposition is correct, which I don't think it is by the way (i was being purposefully awkward ) then there wouldnt be a sharp rise in complaints anyway, its not as if as soon as the superhub was introduces, all customers got one that same day, people sign up, upgrade, get it swapped etc over a period of time, so the trend in increasing complaints actually could be due to the superhub, but as a disclaimer, they probably arent

Originally Posted by Chrysalis

yes but also they introduced traffic shaping then so I am by no means saying it is the superhub as a few policies changed at that time. It is a coincidence tho.

It would be a coincidence if it coincided - the complaints rose before the superhub was released*.....

Whilst you are by no means saying it is the superhub, it was very easy to interpret your post that way

*to the best of my knowledge - I got my sh early Feb, and I was an early adopter.

[pip08456]

The anecdotal evidence I was referring to is a tech being called out for a power level problem only to find it was a wireless problem due to the plooperhubs miserable performance in those particular circumstances.

A tech would not normally be called out for packet loss as that would be flagged as a network problem for networks to resolve.

[borrissey]

I get this when connected straight to modem.

Then through wireless I get this:

Originally Posted by pip08456

The anecdotal evidence I was referring to is a tech being called out for a power level problem only to find it was a wireless problem due to the plooperhubs miserable performance in those particular circumstances.

A tech would not normally be called out for packet loss as that would be flagged as a network problem for networks to resolve.

pip, I know you appear to have a fetish about the word "poop", but I would point you in the direction of something one of the Admin's posted earlier this year, post #18 in this thread

It seems that once again we need to remind some members to behave like adults - so let me remind you of previous posts on forum behavior.

This applies to Virgin Media products as well as VM itself (such as the superhub).

Re your anecdotal evidence - I would remind you that the plural of "anecdote" is not "data" ; in fact, the first line of the wiki entry on "anecdotal evidence" says

The expression anecdotal evidence refers both to evidence that is factually unreliable, as well as evidence that may be true but cherry-picked or otherwise unrepresentative of typical cases

[Peter_]

As we have literally hundreds of thousands of the Superhub out on the network I find it strange that we do not see thousands upon thousands of complaints coming in to the centre purely about that device.

Oh yeah I forgot that you will only see complaints on this type of forum with very few people posting about having no issues because they have seen other posters getting either ripped or even posters referring to the Superhub by childish names.

As I have said before out of all the forums which will include the official Virginmedia community forum I doubt that the has been even 1000 individual customers posting about an issue with their Superhub.

My Superhub was activated on the 11th February 2011 and no matter how I configure it still works without any issue which can probably be said about most of the other devices on the network.

People seem to think that if they worship at the shrine of the VMNG300 that suddenly because a very small percentage of customers are having issue that Virginmedia will order at great cost a production run of the VMNG300, especially when they have already spent a lot of money getting the Superhub to be able to be used in modem only mode when the R27 firmware comes online shortly.

[jb66]

Originally Posted by Hugh

pip, I know you appear to have a fetish about the word "poop", but I would point you in the direction of something one of the Admin's posted earlier this year, post #18 in this thread



Re your anecdotal evidence - I would remind you that the plural of "anecdote" is not "data" ; in fact, the first line of the wiki entry on "anecdotal evidence" says

But virgin media started it, they called it the superhub. I refuse to call it a superhub as its far from it, infact the regular hub is better than the Netgear CG3101D

---------- Post added at 20:41 ---------- Previous post was at 20:39 ----------

Originally Posted by Masque

As we have literally hundreds of thousands of the Superhub out on the network I find it strange that we do not see thousands upon thousands of complaints coming in to the centre purely about that device.

Oh yeah I forgot that you will only see complaints on this type of forum with very few people posting about having no issues because they have seen other posters getting either ripped or even posters referring to the Superhub by childish names.

As I have said before out of all the forums which will include the official Virginmedia community forum I doubt that the has been even 1000 individual customers posting about an issue with their Superhub.

My Superhub was activated on the 11th February 2011 and no matter how I configure it still works without any issue which can probably be said about most of the other devices on the network.

People seem to think that if they worship at the shrine of the VMNG300 that suddenly because a very small percentage of customers are having issue that Virginmedia will order at great cost a production run of the VMNG300, especially when they have already spent a lot of money getting the Superhub to be able to be used in modem only mode when the R27 firmware comes online shortly.

I dont care about your hub, I care about the 4 hubs I have had that all spontaniously reboot even just when im on my iphone. 4 out of 4??

Is it bad luck as most of the hubs are perfect? I dont think so

There was nothing wrong with the vmng300, thats why folk want it


so... myset up was, ambit and netgear router - no issues
ambit - dlink - no issues
hub - low wifi signal but nothing to worry about
Netgear CG3101D 1 - constant disconnects and reboots
Netgear CG3101D 2 - constant disconnects and reboots
Netgear CG3101D 3 - constant disconnects and reboots
Netgear CG3101D 4 - constant disconnects and reboots
VMNG 300 and dlink - no issues

[Peter_]

Originally Posted by jb66

But virgin media started it, they called it the superhub. I refuse to call it a superhub as its far from it, infact the regular hub is better than the ****hub

---------- Post added at 20:41 ---------- Previous post was at 20:39 ----------



I dont care about your hub, I care about the 4 hubs I have had that all spontaniously reboot even just when im on my iphone. 4 out of 4??

Is it bad luck as most of the hubs are perfect? I dont think so

Do you know how many Superhubs are actually on the network?

I do and it is Hundreds of thousands and we are not getting the calls to say the is a major issue with them as the majority work fine.

[jb66]

Shall i go for number 5?

[craigj2k12]

Originally Posted by Masque

Do you know how many Superhubs are actually on the network?

I do and it is Hundreds of thousands and we are not getting the calls to say the is a major issue with them as the majority work fine.

my washing line snapped this morning, couldn't believe it... i even had to go out and buy a new one. cost me £3 from wilkinsons.

sorry, i was just trying to mix things up a bit, you were starting to sound like a stuck record

[jb66]

not got a wilkinsons around here, heard there quite handy for things like that...

[Peter_]

Originally Posted by craigj2k11

my washing line snapped this morning, couldn't believe it... i even had to go out and buy a new one. cost me £3 from wilkinsons.

sorry, i was just trying to mix things up a bit, you were starting to sound like a stuck record

Nothing wrong with a few facts rather than the usual supposition and name calling of the Superhub.

[jb66]

Originally Posted by Masque

Nothing wrong with a few facts rather than the usual supposition and name calling of the Superhub.

Stop calling it super then...

its a Netgear CG3101D