125M : Vmng300

[craigj2k12]

Originally Posted by Masque

Really that should not happen and they know it, as I wonder what issues that may cause on your account or any similar accounts.

Im not sure what it looks like on my account, but when i was on to tech support a couple of weeks ago, the guy asked me whether I was using the superhub or the modem, so i presume they are both on there

[BenMcr]

Originally Posted by craigj2k11

Im not sure what it looks like on my account, but when i was on to tech support a couple of weeks ago, the guy asked me whether I was using the superhub or the modem, so i presume they are both on there

If they were then whoever activated the SuperHub didn't follow correct procedure.

Normally whenever equipment it swapped, the old one is replaced with the new one - so only one shows on the account

[Peter_]

Originally Posted by craigj2k11

Im not sure what it looks like on my account, but when i was on to tech support a couple of weeks ago, the guy asked me whether I was using the superhub or the modem, so i presume they are both on there

Well they could easily have removed the one not being used then after they asked which modem was assigned to the account as your account may not have looked correct to them.

[craigj2k12]

Originally Posted by Masque

Well they could easily have removed the one not being used then after they asked which modem was assigned to the account as your account may not have looked correct to them.

they might have, iv not had the superhub hooked up since

...ah well.... no great loss eh

[Stephen]

Originally Posted by craigj2k11

the CEO office left me the superhub and the VMNG300 activated, and I can swap between the two. I presume the CEO office has more administrative power on the systems and are able to activate both

Not possible. It's part of the system that only one modem is active on an account.

[Skie]

Originally Posted by Stephen

Not possible. It's part of the system that only one modem is active on an account.

I can swap between superhub and VMNG300 without needing to get one activated. Judging by the posts on the beta forums there are a few of us who can do that.

So your definition of "not possible" seems to be the standard VM one: Computer (script) says no.

[Nopanic]

Originally Posted by craigj2k11

doesnt mean they are all in use, and of the ones that are activated they are not specifically in use

there will be a stock of those ones not activated, and in a storage depot

then there will be the peeps like me who have one activated but dont use it

Just provisioned modems, so out there on accounts ..

Originally Posted by craigj2k11

okay fair enough, i wouldnt have thought tech support would have access to that but okay.

They don't, I do.

Originally Posted by craigj2k11

the CEO office left me the superhub and the VMNG300 activated, and I can swap between the two. I presume the CEO office has more administrative power on the systems and are able to activate both

No, they have less "powers"

Originally Posted by Stephen

Not possible. It's part of the system that only one modem is active on an account.

It's not possible to have two billed modems, but if you mess up the removal of one, you can leave it actively provisioned. Not a great idea.

---------- Post added at 21:57 ---------- Previous post was at 21:56 ----------

Originally Posted by Skie

I can swap between superhub and VMNG300 without needing to get one activated. Judging by the posts on the beta forums there are a few of us who can do that.

So your definition of "not possible" seems to be the standard VM one: Computer (script) says no.

As above, its an error and I shall soon be correcting it

[craigj2k12]

Originally Posted by Stephen

Not possible. It's part of the system that only one modem is active on an account.

dont take this the wrong way mate, but your from the business side of the company, its possible that your system is different from the standard one? i can see that only one modem is allowed to be active on a business account, with it costing so much more etc. but its definitely possible on a consumer account, my account is proof

[Skie]

Originally Posted by Nopanic

As above, its an error and I shall soon be correcting it

Fairynuff. But when you do correct it I hope you use common sense and go for the device that hasn't been used lately I'd rather not have my lovely modem that actually works die and have to suffer the superhub while offshore scratch their heads and hangup repeatedly.

[Nopanic]

Originally Posted by craigj2k11

dont take this the wrong way mate, but your from the business side of the company, its possible that your system is different from the standard one? i can see that only one modem is allowed to be active on a business account, with it costing so much more etc. but its definitely possible on a consumer account, my account is proof

No, he's right. Only one modem is allowed on an account.

[craigj2k12]

Originally Posted by Nopanic

No, they have less "powers"

How can the CEO office have less powers?

Originally Posted by Nopanic

As above, its an error and I shall soon be correcting it

Its not an error, the guy at the CEO office said he was leaving both activated on purpose, if i wanted to try the superhub when there was a software update.

On a side note, if you de-activate my VMNG300, i will find where you live and burn your house down

[Nopanic]

Originally Posted by Skie

Fairynuff. But when you do correct it I hope you use common sense and go for the device that hasn't been used lately I'd rather not have my lovely modem that actually works die and have to suffer the superhub while offshore scratch their heads and hangup repeatedly.

The comparison will be made between modems on billing accounts and those not.

So make sure the modem you want to keep, is on your account. The aim of this is to work toward people stealing service, clones and such.

[craigj2k12]

Originally Posted by Nopanic

No, he's right. Only one modem is allowed on an account.

i apologise Stephen

How has mine got 2 then?

[zekeisaszekedoes]

Originally Posted by Masque

You could revert to an ambit 256 if still on 10Mb if you ask.

Oh that's classic: first he goes on about the VMNG300 being deader than disco then he recommends reverting to a modem several years older than that?

Careful how you backpedal. You might break a leg.

Originally Posted by Stephen

Not possible. It's part of the system that only one modem is active on an account.

Wrong. It's absolutely possible. Both my Ambit 250 and Super Hub were able to be switched between without resulting in the walled garden activation page coming up. I alluded to it several times in the SH beta testing thread. I mentioned it while having my VMNG300 activated and the tech at the CEO's office noticed and corrected the mistake so only the VMNG300 is MAC locked/registered now.

I'm starting to feel we're not just getting easily disproved misinformation now, but actively being lied to by staff here trying to do some kind of ill-advised damage control. Nice way to dig a deeper hole for the flagship CPE there, fellas.

[BenMcr]

Originally Posted by zekeisaszekedoes

Wrong. It's absolutely possible; some kind of system anomaly. Both my Ambit 250 and Super Hub were able to be switched between without resulting in the walled garden activation page coming up. I alluded to it several times in the SH beta testing thread. I mentioned it while having my VMNG300 activated and the tech at the CEO's office noticed and corrected the mistake so only the VMNG300 is MAC locked/registered now.

That wasn't two modems being active on the account though. It would have been a lower system that needed a reminder to disable the removed modem

Similar to the recent examples of some e-mail addresses still being active even though the associated account had been closed