Superhub : Superhub Firmware Beta Test

[Chrysalis]

Originally Posted by Sirius

That was big and very vindictive of you . I take it you would sooner staff don't post on here so you have decided to do something about it and here was me thinking you were ok. Remind me to watch my back in future

Would it be to your satisfaction that we just leave now and not come back then you can argue with yourself all day. ?

Was a post indicating what I could have felt and done with his idea of emailing the CEO, I havent actually gone and done that.

But the way these 3 guys are posting I think they offering little constructive to the forum, its more and more like company policy they posting than personal opinion. So for what its worth I think the site wouldnt lose too much, thy have lost themselves defending the superhub and gone too far, I am not the only one who thinks they getting very arrogant and think they should be treated better than the rest of us. What is the point of telling me to ask the CEO for commercial restricted information. I have no issue with staff correcting someone on something genuine to do with the service but the rubbish coming out now to simply hide problems that are occuring and to even prevent people from getting working alternative equipment is sad.

We have told them numerous times using time the problems with VM and how this has been handled, instead of a thanks we will do better next time there is much denial of anything wrong, even when the evidence is out here in the open. Of course there was a point to my post in that it seems they were all posting from work in what is supposedbly an unofficial manner.[COLOR="Silver"]

[Sirius]

Originally Posted by kalleh

So basically all i ask is the staff of VM who post here take some time and consider how they would feel if they WERE having issues. For example if someone calls up and has a superhub problem from what ive read on this forum i'd be expecting them to tell the customer the SUPERHUB HAS NO PROBLEMS BECAUSE I HAVE ONE AND ITS BEEN RUNNING PERFECT For X amount of months.

Poorly constructed rant over.

I am staff and i have never said there are no issues. I have a hub but because i only do basic stuff with it it has been fine, I am NOT saying there are no problems and i would never say that because every piece of kit what ever it is can and does have problems. I have been very frustrated in the past with various bits of kit and i know how that feels, however you have to understand that when we are then blatantly accused of lying we TO can get frustrated. I ask you this would you call me a lier for saying what i have just said, I bet you are grown up and would say NO. ????

---------- Post added at 17:40 ---------- Previous post was at 17:38 ----------

Originally Posted by Chrysalis

Was a post indicating what I could have felt and done with his idea of emailing the CEO, I havent actually gone and done that.

Then why did you not make that clear. I have found you posts to be intelligent, Well presented and a good read, That post was to be honest NOT one of them

[Chrysalis]

Originally Posted by craigj2k11

I think he did take the wrong stance, being a moderator, as iv mentioned in my post above, there seems to be a lot of people against chrys

may I point out masques signature, the one which VM ask their staff to include:
"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."

Whether or not stephen has it on his signature, it still applies

I do appear to have been singled out for a team approach, clearly they dont like the attention I have brought to superhub problems. Do I want abusive VM staff here, not really.

Do I want kind staff who offer constructive posts sure yes.

Does the forum want me? no idea and probably not if they want to be seen as a VM promotion site. These guys have already ran other people off the forum, I know as I have pm's in my inbox from those people telling me why they left. What would this site be if the only people left were the VM staff talking to each other saying how perfect the service is.

---------- Post added at 17:46 ---------- Previous post was at 17:42 ----------

Originally Posted by Sirius

I am staff and i have never said there are no issues. I have a hub but because i only do basic stuff with it it has been fine, I am NOT saying there are no problems and i would never say that because every piece of kit what ever it is can and does have problems. I have been very frustrated in the past with various bits of kit and i know how that feels, however you have to understand that when we are then blatantly accused of lying we TO can get frustrated. I ask you this would you call me a lier for saying what i have just said, I bet you are grown up and would say NO. ????

---------- Post added at 17:40 ---------- Previous post was at 17:38 ----------



Then why did you not make that clear. I have found you posts to be intelligent, Well presented and a good read, That post was to be honest NOT one of them

Dispite what I think of whats been posted against me, I dont want to lose people their jobs so no I didnt even consider it.

Now you may still think whatever they have posted is fine, and my post for whatever reason you deem fit is uncalled for thats your right however that was a result of baiting me to email the CEO office himself, if I did masque's request by nature of the email I would have had to refer to this site anyway.

[zekeisaszekedoes]

Sorry Ben, I meant "VM are not using bonded upstreams yet" as I can clearly see four bonded downstreams in the VMNG300 web GUI. My mistake, sorry!

Enough of the arguing, insults and other off topic nonsense.

Any more and this thread will be closed, and further action taken. Grow up, all of you.

[zekeisaszekedoes]

(Just read the last few pages, skimmed anyway. Wow, all hell really broke lose here. Jesus. It's only broadband, isn't it? We should be using it to do things more constructive. Only a decade ago almost no-one had it...)

No mention of R27 being released over on the VM beta tester forum yet; maybe someone could post back here when it's out as I don't check the other forum more than twice a month. I'd like to give it a whirl but I have a feeling I won't be able to switch off the VMNG300.

[Sirius]

Originally Posted by _wtf_

You've really made my day with that comment

Good glad it made your day

[Chrysalis]

Originally Posted by zekeisaszekedoes

(Just read the last few pages, skimmed anyway. Wow, all hell really broke lose here. Jesus. It's only broadband, isn't it? We should be using it to do things more constructive. Only a decade ago almost no-one had it...)

No mention of R27 being released over on the VM beta tester forum yet; maybe someone could post back here when it's out as I don't check the other forum more than twice a month. I'd like to give it a whirl but I have a feeling I won't be able to switch off the VMNG300.

its coming tommorow but only to selected testers.

[Kymmy]

Originally Posted by pip08456

About time there was some Moderation in this thread considering a Mod was taking part in it. (on a non-Mod basis).

Mods who are participating in a thread rarely moderate the same thread instead we prefer a mod who isn't involved with the discussion so not to bias a decision..

Now back on topic please everyone

Originally Posted by Paul M

Enough of the arguing, insults and other off topic nonsense.

Any more and this thread will be closed, and further action taken. Grow up, all of you.

Inapprpriate posts deleted.

Im not in the habit of repeating myself. This thread has now seen three suspensions. Unless you wish to join the suspension list ... BEHAVE.

[Chrysalis]

R27 was actually rolled out yesterday, I read the message a day late so as such missed it and probably wont get it till monday now so about to plug my vmng300 back in until then. I realised was saturday so rechecked the date of the message

[MarkProvanP]

Rolled out to beta-testers or anyone?

[Welshchris]

Originally Posted by kalleh

Until VM Staff who post on here get out of this dreamworld that Virgin Media provide a fantastic service to everyone make the best business decisions and so on. They are going to have people being vindictive towards them.


The SuperHub from my own exp with the device.


Poor wireless range random resets to factory default from day one not to mention all the latency issues that would happen all day and the upload speed being horrendus. Ours was swapped 3 times and from R20 firmware to R26 absolutely no difference at all apart from when R25 made it worse when some files wouldnt download and most youtube videos wouldnt stream.

These problems went on for me from Jan when we had 50Mb installed.


Now all of the above problems were not resolved until the CEO office finally gave in and sent out a VMNG300 modem. Now in that peroid of time i had spoken to countless people wether it be technical support, engineers or CEO office staff and even the area manager here and not one of them understood the issues or in my eyes tried to resolve the issues and this went on 5months.

Now obviously now that my problem is sorted im very happy with my connection but the fact is ON THE DAY OF INSTALL i would have preferred to have had a VMNG300 installed then i wouldnt of wasted countless hours of MY time on phonecalls and emails and forum posts to get VIRGINMEDIA's problem solved. The fact that when they updated to R25 which i was part of the beta test and there was countless posts about the download and streaming issues straight away and then hours later Mark Wilkin made a post saying he didnt see any issues and they had pushed it live is disgrace just really shows that Virgin as a company do not simply CARE about the end user.

So basically all i ask is the staff of VM who post here take some time and consider how they would feel if they WERE having issues. For example if someone calls up and has a superhub problem from what ive read on this forum i'd be expecting them to tell the customer the SUPERHUB HAS NO PROBLEMS BECAUSE I HAVE ONE AND ITS BEEN RUNNING PERFECT For X amount of months.

Poorly constructed rant over.

I agree with some points u have made on here.

a VM staff member stated on here that calls relating to setup since the hub have decreased. I have it on good Authority by 2 members of staff one that works in the Swansea support office and also someone that works in the CEO office that since the hub calls for wireless support have increased and so have complaints about its poor wireless performance over the DLink and Netgear WNR2000 and also Complaints about the hub itself performing very poorly.

Some of us experienced problems with the VMNG300 when released due to firmware issues but in my opinion a lot more are experiencing problems now since the VMNG300 was only on one tier of service where the Superhub is on 4 being 20mb, 30mb, 50mb and 100mb.

[jb66]

I've gave up with the superhub, I'm not prepared to put a 4th one in. So now i'm a VMNG300 with a d-link 615 and my internet is phenominal. Ive put up with it since november and i forgot how good gaming etc is with the old setup. Wife is no longer moaining that she has to go downstairs to rebbot the box.

I cant understand why virgin dont run both devices like they normally do (ambit, SA2100) (samsung 2110, pace 4000) (samsung v+, sa v+)

[Peter_]

Originally Posted by jb66

I cant understand why virgin dont run both devices like they normally do (ambit, SA2100) (samsung 2110, pace 4000) (samsung v+, sa v+)

All of the 2nd devices you mention above have been superseded by the 1st device just like the Superhub which replaced the VMNG300 also above the Cisco VHD box in most cases has also replaced the Samsung 2100 box as these tend to be refurbs now.