Superhub Superhub 10 mb to 30mb upgrade - Page 2

pip08456 · 13-05-2011, 17:42

Quote:

Originally Posted by craigj2k11

well there must be something wrong with mine, im on DOCSIS3 and I have four channels, ill just give tech support a call

Chrysalis · 13-05-2011, 17:51

looks like an activation issue, I would ring activations and ask for a manual hit.

pip08456 · 13-05-2011, 19:34

Quote:

Originally Posted by Chrysalis

looks like an activation issue, I would ring activations and ask for a manual hit.

Quote:

Originally Posted by pip08456

Something wrong with the config file on that, needs to be called in.

Did I miss something?

blamelouis · 13-05-2011, 19:38

Quote:

Originally Posted by pip08456

Did I miss something?

I did mate i got some drivel about speedtest.net and keeping a record with a pencil and paper for 7 days .

Explained to the guy that its been like that for 5 weeks but he either didnt understand me or was stringing me along.

pip08456 · 13-05-2011, 19:44

Quote:

Originally Posted by blamelouis

I did mate i got some drivel about speedtest.net and keeping a record with a pencil and paper for 7 days .

Explained to the guy that its been like that for 5 weeks but he either didnt understand me or was stringing me along.

Just quote the bit in bold below next time you ring in.

Primary Downstream Service Flow
Downstream(0)
SFID 4099
Max Traffic Rate 10240000 bps

Your only provisioned for 10Mb down.