Superhub Superhub Firmware Beta Test - Page 18

adduxi · 13-05-2011, 12:59

Quote:

Originally Posted by zekeisaszekedoes

Case in point: I got the Super Hub, it was shoddy, so despite the fact VM wanted me to move to it as the CPE I refused, staying with the Ambit 250 and politely insisting on a VMNG300, which is now fully installed and works very well indeed.

Similar story at this end as well, but I tried the Superhub first. but it had to go. Very pleased with the replacement VMNG300, and I hope to get long and faithful service from it. Hopefully by the time it needs to be retired, there will be another make of modem to replace it.

In all the years I've beem with NTL/Virgin, I've only ever had 3 modems, the Terryon, Ambit 256 and now the VMNG300. They all stood head and shoulders above the Superhub.

Sirius · 13-05-2011, 13:47

Quote:

Originally Posted by Chrysalis

email sent.

I have asked him why you all posting here during working hours in a claimed unoffical manner so I assume not authorised by your managers.

That was big and very vindictive of you . I take it you would sooner staff don't post on here so you have decided to do something about it and here was me thinking you were ok. Remind me to watch my back in future

Would it be to your satisfaction that we just leave now and not come back then you can argue with yourself all day. ?

Peter_ · 13-05-2011, 14:07

Quote:

Originally Posted by Sirius

I will now wait to see what his answer is and why he has decided to be so vindictive.

That is an easy one to answer, it is because we do not agree with him and his fellow posters who continually rip the Superhub and and also refer to it by childish names even though the moderating asked everyone a while back not to do so.

Plus they dislike that myself amongst others will state that we have no issues whatsoever with the Superhub regardless of what we tick or or leave unticked as it does not fit well amongst their negative posts.

They extol everyone to call the CEO's office to get a VMNG300 even if they are just enquiring about an upgrade.

They believe that the stock of those modems is never ending and that by virtue of a few people posting on a forum that Virginmedia will suddenly go through a very costly exercise and re order the VMNG300 because a few people dislike the Superhub.

Even if the replacement Superhub comes online at some time in the future they will find some fault with it.

Also seemingly these people want this site and others not to have any member of staff posting on them as it does not fit in with their agenda, I wonder if these people were the ones that went running to the teacher in school over the slightest thing and were then bullied for it, no other valid reason appears to fit.

Stephen · 13-05-2011, 14:08

I know, bet he would be gutted if all the staff on here left and only posted during our spare time offering no help at all!

Peter_ · 13-05-2011, 14:13

Quote:

Originally Posted by Stephen

I know, bet he would be gutted if all the staff on here left and only posted during our spare time offering no help at all!

They would prefer it for us to be banned from any forum such as this and are now even trying to paint people as liars.

Of course they do not realise that we are allowed to post on forums such as this, and that my signature/disclaimer is one that our management would like all staff posters to use.

Sirius · 13-05-2011, 14:21

Quote:

Originally Posted by Stephen

I know, bet he would be gutted if all the staff on here left and only posted during our spare time offering no help at all!

To be honest i don't think that would be the case.

They would be able to rant all they want, Say what they want and generally go back to the bad old days of a rant site. I don't want that to happen, I bet the admin and mods don't want that to happen and i bet the general users here don't want that to happen. However there are always those that think they can go that one step further in the baiting and ranting process.

I have stayed out of the argument because i am sick of the bickering about it. What i cannot stand is this, Its petty and vindictive if it is true he has sent a email. There was no indication in his post that he was joking, therefor i must take it as gospel.

If its true i certainly will not offer any more help with VM problems as i don't want to have to explain this when a email is sent because someone does not like what i have said.

Peter_ · 13-05-2011, 14:30

Quote:

Originally Posted by Sirius

If its true i certainly will not offer any more help with VM problems as i don't want to have to explain this when a email is sent because someone does not like what i have said.

To be honest that is exactly what he and the others want, and I would not be in the least surprised if he has sent such an email, which will be an extra incentive for me to answer every single one of his posts about the Superhub from now on extolling its virtues as a user without any issues.

I will have fun.

Sirius · 13-05-2011, 14:32

Quote:

Originally Posted by Masque

To be honest that is exactly what he and the others want, and I would not be in the least surprised if he has sent such an email, which will be an extra incentive for me to answer every single one of his posts about the Superhub from now on extolling its virtues as a user without any issues.

I will have fun.

I will just say stuff it and only post in non VM threads, Let them spout what they want i would think they will soon get bored with ranting at themselves.

_wtf_ · 13-05-2011, 14:47

Quote:

Originally Posted by Stephen

I know, bet he would be gutted if all the staff on here left and only posted during our spare time offering no help at all!

Excuse me!! Do you consider all the bickering currently going on as help!!

Shouldn't a Cable Forum Team member try to calm things down and not add fuel to the flames?

To the other two bright sparks IF he has sent an email to the CEO do you not think that someone from the CEO's office may take a look at what you're posting so it may be in your interest to act a little more intelligently

craigj2k12 · 13-05-2011, 14:49

however stupid chrys has been, lets not forget the discussion we had the other day
http://www.cableforum.co.uk/board/27...ble-forum.html

Although I agree with the majority in thinking that what he has done is rather stupid, I think we are singling him out here for no reason. As mentioned in my thread, there will be agreements and disagreements in forums, but there doesnt need to be any arguing or "picking" on someone

The email in question will be received and deleted by Burkett, so the argument over a deleted email is one of irrelevance

Sirius · 13-05-2011, 14:51

Quote:

Originally Posted by _wtf_

Excuse me!! Do you consider all the bickering currently going on as help!!

Shouldn't a Cable Forum Team member try to calm things down and not add fuel to the flames?

To the other two bright sparks IF he has sent an email to the CEO do you not think that someone from the CEO's office may take a look at what you're posting so it may be in your interest to act a little more intelligently

See there you go again. Attacking other posters. Why do you say IF. He has stated he has ??

Plus please post where i have said something that is against company policy. I have only defended myself against a poster who said i had lied ???

craigj2k12 · 13-05-2011, 14:52

Quote:

Originally Posted by _wtf_

Excuse me!! Do you consider all the bickering currently going on as help!!

Shouldn't a Cable Forum Team member try to calm things down and not add fuel to the flames?

To the other two bright sparks IF he has sent an email to the CEO do you not think that someone from the CEO's office may take a look at what you're posting so it may be in your interest to act a little more intelligently

I think he did take the wrong stance, being a moderator, as iv mentioned in my post above, there seems to be a lot of people against chrys

may I point out masques signature, the one which VM ask their staff to include:
"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."

Whether or not stephen has it on his signature, it still applies

Sirius · 13-05-2011, 14:57

Quote:

Originally Posted by craigj2k11

The email in question will be received and deleted by Burkett, so the argument over a deleted email is one of irrelevance

Wrong staff have been pulled in the past for there posts on forums.

craigj2k12 · 13-05-2011, 14:58

Quote:

Originally Posted by Sirius

Wrong staff have been pulled in the past for there posts on forums.

care to give instances?

again, i bring you back to
The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions

pip08456 · 13-05-2011, 15:42

This thread seems to be getting out of control with a lot of comments being made in "the heat of the moment".

Chrys, if you did actually send such an email IMHO you are completely and utterly wrong and can be seen as being vindictive.

VM staffers, it would appear some of you don't understand the frustration many, even if by no means a majority, of users have been caused by the Superhub. Those who continually spout what could be perceived as a company catechism of " mine's been running withour any problem for 3 months" etc, ad nauseum, do nothing but exacerpate the frustration of those who do have problems.

For many who have suffered problems the CEO's route has been the one that sorted it out for them.

Personally I have no problem as I've gone to a different ISP, I also don't have a problem with any of the staff even thougfh I've had disagreements with them and no doubt will continue to do so, I don't take anything personal and suspect (or hope) they are the same.

Petty squabbling solves nothing. Mods should've stepped in earlier to stop it IMHO.