TiVo : My experience with Tivo

Originally Posted by ahardie

I got two letters with my contract. One was a letter stating my statutory right to cancel 7 days after receiving the letter. The other letter states. "If you have added a new service , that service is also covered by our 28 day money back guarantee, so if you want to go back to the way things were that's no problem".

Thanks for that,

I never got a contract, I booked the installation by phone, got a date, the engineer rang me 30 mins prior to install, he installed it, nothing else, no letter, no contract, nothing ,

Although a lady did ring me after the install to see if it went ok, it was
durring this call when I told her of my PQ problems, that she told me I had the 7 days to change my mind

Hope your right I will look into it as it will give me more time to make my mind up, Thanks again

Originally Posted by kenoliver

Hope your right I will look into it as it will give me more time to make my mind up, Thanks again

I hope I'm right as well Ken.
It seems unequivocal in my letter. Hopefully someone can confirm whether it is 7 or 28 days?

[denphone]

Yes l am not sure whether its 7 or 28 days but someone will tell us on this forum but l have no intention of giving up my tivo now but some people might.

Not wishing to prolong this, but it seems that PQ is a real problem for more and more of us,

As the rollout of TiVo gains pace more and more customers are reporting exactly the same issues as I have at link below

http://community.virginmedia.com/t5/...ty/td-p/460293

I may just have made my observations on the wrong forum, I believe Virgin will correct this if its possible for them to do so, my experience of Virgin as always been good

Originally Posted by kenoliver

Not wishing to prolong this, but it seems that PQ is a real problem for more and more of us,

As the rollout of TiVo gains pace more and more customers are reporting exactly the same issues as I have at link below

http://community.virginmedia.com/t5/...ty/td-p/460293

I may just have made my observations on the wrong forum, I believe Virgin will correct this if its possible for them to do so, my experience of Virgin as always been good

You haven't made your observations in the wrong forum Ken. In fact it has been discussed in this forum. The mystery is why some have this issue and many do not. I have no idea why that is. If as stated in that forum that someone has got VM to make adjustments and his pq is now OK then it isn't, in his case anyway, an inherent fault with the tivo box. If I had this issue I would phone VM and tell them to fix it or take the box back. Or at least ask them to extend the guarantee, if possible, to as long as it takes to overcome this issue.

[OLDGOLD]

Originally Posted by pythagoras

I dont think its a generic problem with TiVo though and probably a bad batch as there seems to be, although I havnt carried out a poll, more people happy with the sd pq than unhappy.

.

Perhaps a few more people would like to vote, now that more people have TiVo....
http://www.cableforum.co.uk/board/11...ompared-v.html

[muppetman11]

Originally Posted by ahardie

You haven't made your observations in the wrong forum Ken. In fact it has been discussed in this forum. The mystery is why some have this issue and many do not. I have no idea why that is. If as stated in that forum that someone has got VM to make adjustments and his pq is now OK then it isn't, in his case anyway, an inherent fault with the tivo box. If I had this issue I would phone VM and tell them to fix it or take the box back. Or at least ask them to extend the guarantee, if possible, to as long as it takes to overcome this issue.

I don't have a TIVO however SD on the Sky+HD box varies vastly depending on what SD channel your watching , some have notoriously low bit rates.

[DaMac]

My samsung V+ is brill with SD, my panasonic plasma, although being a cracking HD set is not that fussed about quality scaling sd content, even some of the lower bit rate channels, itv2 etc look better on the V+ than the internal freesat/freeview hd channels. With this in mind i won't be giving up my sammy anytime soon.

[muppetman11]

Originally Posted by DaMac

My samsung V+ is brill with SD, my panasonic plasma, although being a cracking HD set is not that fussed about quality scaling sd content, even some of the lower bit rate channels, itv2 etc look better on the V+ than the internal freesat/freeview hd channels. With this in mind i won't be giving up my sammy anytime soon.

I still have a Samsung V+ however only now on free TV and can't really fault the PQ , however some channels are just low bit rate poor quality.

[brava210]

I have done direct comparisons with my Tivo and samsung V+ connected to the same screen, on SD the Tivo is Worse, Superbikes on Eurosport for example I could not read the text on screen, the V+ was fine.
This was with all resolution settings although 576i was OK.

The differences are there for some people.

I remember way back when the Pace Twin came out, It had the exact same complaints, Pace fixed it quickly with a Software update

[spiderplant]

Originally Posted by kenoliver

Thanks for the reply my TV is 720p wide screen, the TiVo box set itself to 720p and resolution at 16.9 widescreen

The engineer told me not to mess with those settings as it may upset the box so I have not messed with them

He's oh-so-wrong. The whole point of having user settings is so users can adjust them. If you weren't meant to adjust things they would be hidden in the engineering screens instead.

Experiment with the settings and see what results you get. If it's worse, just put it back as now.

Originally Posted by kenoliver

Not wishing to prolong this, but it seems that PQ is a real problem for more and more of us,

I may just have made my observations on the wrong forum, I believe Virgin will correct this if its possible for them to do so, my experience of Virgin as always been good

You haven't posted in the wrong forum. We're looking at the issues reported. (I work in TV Development at VM)

[Adder]

I wouldn't give up my TiVo now, it fits my needs so much better than the V+ did in so many ways, however it is clear the SD PQ is worse than the SA V+ that preceded it.

[brava210]

Originally Posted by Adder

I wouldn't give up my TiVo now, it fits my needs so much better than the V+ did in so many ways, however it is clear the SD PQ is worse than the SA V+ that preceded it.

And Samsung v+ unfortunately


Just hope VM can do something about it

[denphone]

l am sure they will.

[Adder]

I would say SD Eurosport is one of the biggest challenges though as the source is generally pretty lousy. GP3 on Eurosport HD was leaps and bounds ahead of GP2 on British Eurosport that was SD only.