TiVo New contract in post?

DaBoz · 08-05-2011, 12:29

I've seen on another thread someone mention that they were sent a contract in the post before they received their TiVo installation.

I have had TiVo for nearly two weeks and haven't had any letters in the post.

Anyone else had this?

Boz

clayts · 08-05-2011, 12:30

I was switched on on Wednesday and have had nowt either.

Out of interest were you on a loyalty discount before you switched ?

denphone · 08-05-2011, 12:30

l had no letter thats why l am waiting for my next bill.

DaBoz · 08-05-2011, 12:44

But shouldn't we have a contract renewal letter legally? For cooling off and 28 days MBG?

Boz

---------- Post added at 11:42 ---------- Previous post was at 11:39 ----------

Quote:

Originally Posted by clayts

I was switched on on Wednesday and have had nowt either.

Out of interest were you on a loyalty discount before you switched ?

I do have a loyalty discount, and have recently come out of a 12 month contract.

---------- Post added at 11:44 ---------- Previous post was at 11:42 ----------

I checked my emails, and a couple of days after ordering online I got 1 email confirming my installation date and statement saying I'd receive confirmation by post. Perhaps the letter isn't necessary, and the email is enough.

08-05-2011, 12:54

Quote:

Originally Posted by DaBoz

I've seen on another thread someone mention that they were sent a contract in the post before they received their TiVo installation.

I have had TiVo for nearly two weeks and haven't had any letters in the post.

Anyone else had this?

Boz

Nothing for me either,

My installation was last week, all organised by phone, booked it by phone,

Engineer rang me 30 mins prior to install, installed it and left, got a phone call next day to check if had been done, nothing since,

No contract no letter, but on checking my account on-line I have been charged the activation fee and a months part service charge

derky · 08-05-2011, 22:45

Had mine installed last Tuesday and received a new contract in the post on Saturday.

Basically it summarises my current services and shows that I have a new minimum 12 months term for TV, but phone and broadband are unchanged.

It also included a statutory cancellation form that allows me to cancel it within 7 days of receiving it, a well as outlining the 28 day new service cancellation thingy.

jobbie8 · 08-05-2011, 23:58

I didnt get anything through the post or email. My bill was correct though.

OLDGOLD · 09-05-2011, 00:04

I had mine installed on 30 April and I've not received anything yet, either. Like Denphone, I'm waiting for my next bill.

JayAy · 09-05-2011, 10:02

I've had three - yes three - new contracts sent to me as part of the switch to Tivo. All there were incorrect with monthly costs (excluding install) ranging form Â£59 to Â£269 and the closest, though still wrong, at Â£103. I decided to wait until the first bill came through and when it did it was spot on for VIP50 with Tivo at Â£100.55. I think you should get a new contract sent to you when switching to Tivo services, but I wouldn't hold your breath about the numbers being right.

denphone · 09-05-2011, 10:37

Quote:

Originally Posted by JayAy

I've had three - yes three - new contracts sent to me as part of the switch to Tivo. All there were incorrect with monthly costs (excluding install) ranging form Â£59 to Â£269 and the closest, though still wrong, at Â£103. I decided to wait until the first bill came through and when it did it was spot on for VIP50 with Tivo at Â£100.55. I think you should get a new contract sent to you when switching to Tivo services, but I wouldn't hold your breath about the numbers being right.

No thats what l am worried about but if its wrong they will soon be contacted by me.

savvychels · 09-05-2011, 10:59

My contract came through a few days after the install (install was 3 days from phone call, so not quite enough time for contract to have come through). All was correct.

denphone · 09-05-2011, 11:52

l had my install on the 20th of April.

devilincarnate · 09-05-2011, 12:14

My contract came through the door on the same day that I got TIVO installed.

scotmac · 09-05-2011, 12:23

I had Mine installed 14th April but have had no new contact letter , but my bill is correct ,wondering if they don`t send a contract if you use e-billing.

devilincarnate · 09-05-2011, 12:28

Quote:

Originally Posted by scotmac

I had Mine installed 14th April but have had no new contact letter , but my bill is correct ,wondering if they don`t send a contract if you use e-billing.

I use e-billing and I got one, but I had my install in March?