50M : Superhub is nowhere near as bad as people say!

[pip08456]

Originally Posted by hjf288

So why cant they hit full upload on Cisco UBRs? And why did a engineer and support acknowledge its a known issue?

Not just issues with some Cisco kit but some Motorola as well. Could well be a UBR/BSR configuration problem but it does exist.

[hjf288]

Originally Posted by Masque

You have read that I am on 30Mb and connected to a Cisco 10000 and get my full upload as per below.

Yeah and I was on 50Mbit confirmed by Engineer/Tech support to be on a Cisco UBR with the Superhub, all other factors fine - and unable to hit over 2.5Mbit/sec upload whether Speedtest or FTP.

As soon as I got a VMNG300, I got my max upload speeds.

But I guess theres no problem with the Superhub? :p

[Peter_]

Originally Posted by hjf288

Yeah and I was on 50Mbit confirmed by Engineer/Tech support to be on a Cisco UBR with the Superhub, all other factors fine - and unable to hit over 2.5Mbit/sec upload whether Speedtest or FTP.

As soon as I got a VMNG300, I got my max upload speeds.

But I guess theres no problem with the Superhub? :p

Had mine 3 months without any issues and I am not the only one as the are hundreds of thousands out there with no issues.

[TJS]

I think im on a cisco UBR because my area is ex-ntl



Id say thats close on 5 mb/s

---------- Post added at 10:27 ---------- Previous post was at 10:26 ----------

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 104 55616000 Kbits/sec 298750000 Hz 6.1 dBmV 33.8 dB Hybrid
Locked QAM256 105 55616000 Kbits/sec 306750000 Hz 6.1 dBmV 33.7 dB Hybrid
Locked QAM256 106 55616000 Kbits/sec 314750000 Hz 6.4 dBmV 33.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 40.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

[Peter_]

Originally Posted by TJS

I think im on a cisco UBR because my area is ex-ntl

All regions use both Cisco and Motorola uBR's

[darkm]

Originally Posted by Masque

Had mine 3 months without any issues and I am not the only one as the are hundreds of thousands out there with no issues.

Like wise there are many people having issues with the hub, which Virgin know about.

So glad you have no issues but it doesnt really help the matter..

[Peter_]

Originally Posted by darkm

Like wise there are many people having issues with the hub, which Virgin know about.

So glad you have no issues but it doesnt really help the matter..

The majority have no issues which what I keep telling you though.

[darkm]

It doesnt matter if a majority or whatever the real figure maybe that have no issues. That is fine. The real heart of the matter is there are issues with the Hub.

Now you can say what you like but the company that you work for have even admitted to alot of the isssues customers are having.

So we keep telling you there are issues, they may not affect you but currently from your posts tend to ignore them.

And if a majority is working then you have more time to fault diagnose on the phones, you cant be overworked as the "majority works" the superhub is great.

[craigj2k12]

Originally Posted by darkm

It doesnt matter if a majority or whatever the real figure maybe that have no issues. That is fine. The real heart of the matter is there are issues with the Hub.

Now you can say what you like but the company that you work for have even admitted to alot of the isssues customers are having.

So we keep telling you there are issues, they may not affect you but currently from your posts tend to ignore them.

And if a majority is working then you have more time to fault diagnose on the phones, you cant be overworked as the "majority works" the superhub is great.

as i have said, none of the issues affect average joe who reads his emails twice a day, the problem comes when you are trying to advanced LAN side, or transferring a large amount of data

[darkm]

Originally Posted by craigj2k11

as i have said, none of the issues affect average joe who reads his emails twice a day, the problem comes when you are trying to advanced LAN side, or transferring a large amount of data

it doesnt matter what the user is doing, I could be uploading photos to a vrigin server but would like that to go quicker..

Your missing the point a fault is a fault, end of...Average joe doesnt need 50meg broad band or even 100 meg..But they are supplied. Upload speed is part of the service, one of the reasons why I went to 30meg, better upload speed for gaming, streaming etc etc

And if you were paying for 100 meg bb, would you be happy to have 50 meg down and barley 5 meg up... i think not.

[Peter_]

Originally Posted by darkm

And if a majority is working then you have more time to fault diagnose on the phones, you cant be overworked as the "majority works" the superhub is great.

Are you forgetting something such as the millions of other modems out there plus the numerous other issue we have to deal with.

If you want personal service then expect to pay for it as others in this thread have stated but most people vote with their wallet.

[arcimedes]

Originally Posted by darkm

it doesnt matter what the user is doing, I could be uploading photos to a vrigin server but would like that to go quicker..

Your missing the point a fault is a fault, end of...Average joe doesnt need 50meg broad band or even 100 meg..But they are supplied. Upload speed is part of the service, one of the reasons why I went to 30meg, better upload speed for gaming, streaming etc etc

And if you were paying for 100 meg bb, would you be happy to have 50 meg down and barley 5 meg up... i think not.

This argument (discussion) does not appear to be going anywhere except round in circles

I agree with what you are saying though. Yes there are problems some with the hub. I have seen comments that you shouldnt use high channel numbers with wifi but mine is set to use channels 7 and 11 and I dont see a problem when wifi is being used in the house ( but its not heavily used). According to INSSIDER
all the lower channels are heavily used but no one else is used the high channel numbers

It can be very difficult to tie down a fault to a specific item of equipment especially when there are several interacting with each other.

The more information that VM can be provided with should result eventually in a solution, if it is there equipment causing the problem. If not then they may ned to provide more guidance to users.

[darkm]

Originally Posted by Masque

Are you forgetting something such as the millions of other modems out there plus the numerous other issue we have to deal with.

If you want personal service then expect to pay for it as others in this thread have stated but most people vote with their wallet.

Dude if you have the same attitude with one fault what are you like with the rest?

I dont expect anything personal..Dont forget Virgin Media taylor everything for a personal customer experience, from the moment you ring on the phone it will tell you if there is a fault on your line, your bill and what your having for dinner.

Im starting to think that Virgin media have a very much different view on what should be a customer's experience with virgin media to the one you are delievering.

I think it's clear that you fail to understand the basic's of a customer's journey within virgin Media and the service delieverd to them.

Everything is tailoured to the indivual customer, which makes the whole experience personal to that customer.

Really go back to the training department and ask for some training.

I'm bored of this.

---------- Post added at 13:30 ---------- Previous post was at 13:26 ----------

Originally Posted by arcimedes

This argument (discussion) does not appear to be going anywhere except round in circles

I agree with what you are saying though. Yes there are problems some with the hub. I have seen comments that you shouldnt use high channel numbers with wifi but mine is set to use channels 7 and 11 and I dont see a problem when wifi is being used in the house ( but its not heavily used). According to INSSIDER
all the lower channels are heavily used but no one else is used the high channel numbers

It can be very difficult to tie down a fault to a specific item of equipment especially when there are several interacting with each other.

The more information that VM can be provided with should result eventually in a solution, if it is there equipment causing the problem. If not then they may ned to provide more guidance to users.

healthy debate no more, for me I would just like to get to the bottom of an issue that is known to others as well.

And yes its all about the flow of information, Its fine saying the hub works, im glad it does, I like the thought of the hub but only if it works.

[TJS]

Originally Posted by Masque

All regions use both Cisco and Motorola uBR's

how do you find out what you are on? like how you know that your on a cisco 1000

[pip08456]

3 downstream channels Cisco, 4 Motorola IIRC.