TiVo General TiVo Discussion Part 2 - Page 197

StickS81 · 28-04-2011, 13:09

Has anyone been offered free multiroom who had a non v+/HD box? Getting TiVo installed on Tuesday the 2nd, and at the minute I only have the old NTL branded silver Samsung box. But it seems everyone had a v+ box who were getting offered the free multiroom.

Not had any phone calls or new contracts in the post yet.

macguru32 · 28-04-2011, 13:19

My TiVo was installed yesterday. I was aware of all the issues on these forums so was expecting the worst. I'd read about the remote line of sight issues, PQ issues, EPG and On Demand, lack of reminders etc etc.
However, so far I'm delighted. The engineer was doing his first TiVo install which filled me with dread. It turns out I knew a lot more about it than he did so my 'training' session was pretty brief. Thanks to all the forum posters for that knowledge!
One important point, before I allowed him to connect anything I insisted on a signal test. Turns out my signal was too high, which might explain the years of issues I've had with my Samsung SD box, freezes, missing menu data etc.
After he'd adjusted the signal we then booted into diagnostics on the TiVo before it performed it's first 'live' connection. After a few calls to support (I could hear them talking the engineer through the menus as he didn't know them) and some adjustments, the first full connect with data download took about 20-30 minutes. I was expecting days of delays to fully build the EPG menus but everything appears to be there now.
Yes there still remain the small issues that people are seeing but I'd go as far as to say none of them are major showstoppers and the product does feel ready for general release to the main body of VM customers.
So far well pleased.

fixerman · 28-04-2011, 13:20

Quote:

Originally Posted by StickS81

Has anyone been offered free multiroom who had a non v+/HD box? Getting TiVo installed on Tuesday the 2nd, and at the minute I only have the old NTL branded silver Samsung box. But it seems everyone had a v+ box who were getting offered the free multiroom.

Not had any phone calls or new contracts in the post yet.

Tell them that the NTL box is knackered and they will replace it!

I never received any confirmation call!

macguru32 · 28-04-2011, 13:23

Quote:

Originally Posted by StickS81

Has anyone been offered free multiroom who had a non v+/HD box? Getting TiVo installed on Tuesday the 2nd, and at the minute I only have the old NTL branded silver Samsung box. But it seems everyone had a v+ box who were getting offered the free multiroom.

Not had any phone calls or new contracts in the post yet.

Yes I was on the old silver Samsung SD box and got a call last week from CS about the free move to another room. I was tempted but only if they could supply a V or V+ box as that is what other customers are being allowed to keep for free. In the end I declined the offer and just went with the swap for TiVo. The extra cabling around the house to get to upstairs was a no starter for the missus.
However, I do agree that if its a free offer it should allow you to have for free what others get, so in effect an upgraded box for you.

fixerman · 28-04-2011, 13:27

Quote:

Originally Posted by Stephen

Stop making such pointless posts. They are not helpful or constructive in any way.

I fully agree with Stephen! The TiVo is what it is. All pros and cons were well publicised on this forum. There is no point in having it installed and then moaning about features that VM never claimed it had! By all means let's have some constructive debates about the TiVo but try to refrain from the aggressive tones that have been emerging of late.

StickS81 · 28-04-2011, 13:35

Quote:

Originally Posted by macguru32

Yes I was on the old silver Samsung SD box and got a call last week from CS about the free move to another room. I was tempted but only if they could supply a V or V+ box as that is what other customers are being allowed to keep for free. In the end I declined the offer and just went with the swap for TiVo. The extra cabling around the house to get to upstairs was a no starter for the missus.
However, I do agree that if its a free offer it should allow you to have for free what others get, so in effect an upgraded box for you.

Thanks for the reply. To be honest its only for the missus. She couldn't care less about TiVo or HD, so when I saw they were offering free multiroom I thought perfect! She uses OD a lot. Might have to give them a bell tomorrow.

fixerman · 28-04-2011, 13:40

Quote:

Originally Posted by StickS81

Thanks for the reply. To be honest its only for the missus. She couldn't care less about TiVo or HD, so when I saw they were offering free multiroom I thought perfect! She uses OD a lot. Might have to give them a bell tomorrow.

When she sees your TiVo she might suddenly become interested.

StickS81 · 28-04-2011, 14:00

Ha! would not surprise me!

Anybody know a phone number for the TiVo team, or is it only via India?

Just spoke to my Dad who informs me that they had a phone call for me at their house last week regarding my TiVo???? I've not lived there for 6 years and never had Virgin/Ntl installed there?? They put the phone down before he could pass on my number. Why or how they got that number for me is beyond me. I even have a Virgin phone, so surely it wouldn't be hard to get the right phone number!

macguru32 · 28-04-2011, 14:04

Quote:

Originally Posted by fixerman

I fully agree with Stephen! The TiVo is what it is. All pros and cons were well publicised on this forum. There is no point in having it installed and then moaning about features that VM never claimed it had! By all means let's have some constructive debates about the TiVo but try to refrain from the aggressive tones that have been emerging of late.

Fully agree, Fixerman.
Going with TiVo now is absolutely no different from upgrading your PC to Windows Vista or Windows 7 when they were first released. They were paid products that were full of bugs and issues. Early adopters know this and their expectations are limited. Of course in an ideal world it wouldn't be that way.
In 3 to 6 months time I'd guess nearly all the issues we're all finding with TiVo will be gone. The situation we're all in with TiVo now can only improve. Where it is as a product now is still in my opinion an excellent product that for most customers performs nearly everything they want.
Personally, I'm really happy to be on-board with TiVo now and can also accept that it's not perfect yet.

ferritt · 28-04-2011, 14:22

so was ment to have tivo installed this morning and have my v+hd moved upstairs. Rang up at 1 to see what the hold up was and surprise surprise no install today. Apparently the green cable command box further down my road is "not able to cope with the tivo service"???? CS words not mine. So somebodies ment to ring me later this afternoon to explain and rearrange install.

Not happy at all!!!! But before I vent I will see what this person has to say if I get a call and take from there.

carlwaring · 28-04-2011, 14:31

You're not the first I have read about to have their install cancelled in this way and I think it's very bad form of VM to do so; certainly without informing you.

muppetman11 · 28-04-2011, 15:12

Quote:

Originally Posted by ferritt

so was ment to have tivo installed this morning and have my v+hd moved upstairs. Rang up at 1 to see what the hold up was and surprise surprise no install today. Apparently the green cable command box further down my road is "not able to cope with the tivo service"???? CS words not mine. So somebodies ment to ring me later this afternoon to explain and rearrange install.

Not happy at all!!!! But before I vent I will see what this person has to say if I get a call and take from there.

How frustrating , you wouldn't mind if they let you know. Hope you get sorted.

denphone · 28-04-2011, 15:42

Quote:

Originally Posted by Stephen

Stop making such pointless posts. They are not helpful or constructive in any way.

l would look at your own bias posts before you criticise other members post.

---------- Post added at 14:42 ---------- Previous post was at 14:37 ----------

Quote:

Originally Posted by fixerman

I fully agree with Stephen! The TiVo is what it is. All pros and cons were well publicised on this forum. There is no point in having it installed and then moaning about features that VM never claimed it had! By all means let's have some constructive debates about the TiVo but try to refrain from the aggressive tones that have been emerging of late.

Lets be perfectly clear l have never been aggressive in my tones on this forum and l certainly do not start insulting forum members.

ferritt · 28-04-2011, 15:43

Quote:

Originally Posted by muppetman11

How frustrating , you wouldn't mind if they let you know. Hope you get sorted.

No I wouldn't have minded if I was informed when the engineer logged it onto the system in the morning but as I had t contact them thats a joke. So a wasted day for me. Gonna go do what I should have done this morning and if no cal by the time I get back I'm gonna cancel tivo and just stick with my v+hd!!

Johnlouis · 28-04-2011, 16:10

Quote:

Originally Posted by spiderplant

Yes. And the answer to your next question is "no".

Just out of interest, what was the next question going to be? Are you in any way related to Mystic Meg?

---------- Post added at 15:10 ---------- Previous post was at 15:05 ----------

Quote:

Originally Posted by StickS81

Has anyone been offered free multiroom who had a non v+/HD box? Getting TiVo installed on Tuesday the 2nd, and at the minute I only have the old NTL branded silver Samsung box. But it seems everyone had a v+ box who were getting offered the free multiroom.

Not had any phone calls or new contracts in the post yet.

I had the V+ box, had TiVo installed yesterday but still haven't been offered multiroom, so not everybody has had the offer- unless it's just me!