TiVo Remote Record Scheduling problem

Dan20 · 16-04-2011, 11:18

First, as this is my first post on the forum, hi everyone!

I'm getting to grips with my Tivo, installed Thursday, but stuck on trying to schedule programmes remotely. From inside the house on my computer, going via TV Guide it works OK but this isn't much use, it needs to work from outside.

I successfully sign in to the mobile TV guide via my phone but get the response, "Looks like you don't have an active Tivo box" when I navigate to a program to record. Can anyone suggest what the problem might be and how to fix?

BenMcr · 16-04-2011, 11:35

The issue with the remote record is under investigation

Dan20 · 16-04-2011, 11:45

Quote:

Originally Posted by BenMcr

The issue with the remote record is under investigation

Thanks Ben. I look forward to a solution.

Gill72 · 16-04-2011, 12:55

Quote:

Originally Posted by Dan20

Thanks Ben. I look forward to a solution.

Same here. I was really Looking forward to this service and it's not working on my iPod touch or android phone.

Adder · 16-04-2011, 15:31

Same here I can do it with the "ordinary" web site, but it doesn't work with the mobile version and get the "Looks like you don't have a TiVo" even when I sign in and it correctly tells me my TV package.

There also seems to be no way to log out of the mobile version of my Virgin media, it seems to be broken/unfinished.

Gill72 · 23-04-2011, 17:42

Any update on this?

sidneysides · 23-04-2011, 19:09

If you have a jailbroken iphone there is a program that fools the phone into thinking its in the internet on a desktop PC, therefore you go to the normal site, not the mobile one. I have it on my phone and it does work. I will post back with the name of it.

Ardbeg1977 · 23-04-2011, 19:30

Remote record doesn't work for me on the main website - says I haven't got a Tivo box (it was installed two days ago). However, there is ticket open for my area covering broadband and tv - maybe that has something to do with it. My box is still 'staging' in the system info page, so maybe it isn't fully recognised on all VM's systems.

paultrademark · 26-04-2011, 18:46

Quick question on this, if I sign into the website http://tv.virginmedia.com/vtvapp/epg.do with MyVirginMedia username and password I won't remote record any programmes I try to. But if I do it with my partners username and password then it works.

She is the main account holder so am assuming that is why it works that way. Any plans to allow secondary account holders to have access to remote recording?

devilincarnate · 26-04-2011, 18:50

Quote:

Originally Posted by paultrademark

Quick question on this, if I sign into the website http://tv.virginmedia.com/vtvapp/epg.do with MyVirginMedia username and password I won't remote record any programmes I try to. But if I do it with my partners username and password then it works.

She is the main account holder so am assuming that is why it works that way. Any plans to allow secondary account holders to have access to remote recording?

If your partner is the main account holder for the TV side and the TIVO is in her name it will need to be her account email and password.

paultrademark · 26-04-2011, 19:07

Yeah it is, but obviously that isn't an ideal scenario say for shared houses.. there should be an option in her MyVirginMedia to allow other secondary a/c holders to remote record.. otherwise its only suitable for 1 person

passingbat · 26-04-2011, 19:48

Quote:

Originally Posted by paultrademark

Yeah it is, but obviously that isn't an ideal scenario say for shared houses.. there should be an option in her MyVirginMedia to allow other secondary a/c holders to remote record.. otherwise its only suitable for 1 person

I don't get it; she's your partner, you share the same Tivo; why not just use her log in details? You obviously know them.

Ardbeg1977 · 26-04-2011, 20:43

Quote:

Originally Posted by Ardbeg1977

Remote record doesn't work for me on the main website - says I haven't got a Tivo box (it was installed two days ago). However, there is ticket open for my area covering broadband and tv - maybe that has something to do with it. My box is still 'staging' in the system info page, so maybe it isn't fully recognised on all VM's systems.

RR works for me, now. Box was re-booted by second line support on Sunday, to sort out a problem I was having with my Sky channels and it fixed my problem - box is no longer staging.

passingbat · 27-04-2011, 10:28

Remote record from a PC works for me, but it sets the recording on the bedroom Tivo, and I'd like it on the one in the lounge.

Is it just a case of ringing VM to ask them to change it? if so, should I ring 150 or 151?

Thanks

paultrademark · 27-04-2011, 10:31

Quote:

Originally Posted by passingbat

I don't get it; she's your partner, you share the same Tivo; why not just use her log in details? You obviously know them.

Thats all very well if you want and are comfortable sharing account information.

However some people ie students, flat shares etc might not be so happy at doing that.

It wouldn't take much to allow the primary account holder to grant permission to any secondary account holders to allow remote recording