XBOX Live Disconnections - Page 2

peachy001 · 25-04-2011, 13:38

How do I get them?

I remember during the call that the lady at VM said my downstream should be 4db but was actually 7db.

Excuse my ignorance, but surely if I was having these power issues the speed test and any internet use would be affected too. I was quite pleased with my results posted above.

---------- Post added at 14:38 ---------- Previous post was at 14:30 ----------

If I let the guy send an engineer and they do alter the power levels is there a chance the figures above could get worse?

The guy I spoke to from the retentions team said they may have to alter my modem. I said that I did not want them to change anything or try and push me onto new equipment, and he said I shouldn't believe everything I see on the forums. He referred to the Superhub and said that the issues with those were all fixed now.

I explained a few more times to him that I was 99% sure the power levels were not the problem. I even mentioned the VM forum that ran to 28 pages regarding the Xbox issues. The frightening thing is they mirror the problem I am having, and they seem to have happened around the same time. I actually posted on the Xbox.com forums regarding some errors I was getting in February and I now know that it is all linked.

craigj2k12 · 25-04-2011, 13:57

http://192.168.100.1

follow the link, downstream and upstream pages have the connection stats on them

peachy001 · 25-04-2011, 14:05

Gave me 7.9dBmV on the downstream receive power level

33.4dBmV on the upstream

How do they stack up?

pip08456 · 25-04-2011, 14:32

SNR? It's actually better to copy and paste the full page so we can see other things like modulation etc.

peachy001 · 25-04-2011, 14:40

Sorry, was not sure what you needed.

Downstream Lock : Locked
Downstream Channel Id : 98
Downstream Frequency : 307000000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 7.8 dBmV
Downstream SNR : 32.9 dB

Upstream Lock : Locked
Upstream Channel ID : 8
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 30.4 dBmV
Upstream Mini-Slot Size : 4

How do they look?

hedgie · 25-04-2011, 14:56

Mine as well

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.5 dBmV
Upstream Mini-Slot Size : 2

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.7 dBmV
Downstream SNR : 40.2 dB

Any thoughts

pip08456 · 25-04-2011, 15:00

For QAM64 your downstrean is on the high side.

I'd like to see both SNR and upstream power a little higher.

---------- Post added at 16:00 ---------- Previous post was at 15:59 ----------

Quote:

Originally Posted by hedgie

Mine as well

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.5 dBmV
Upstream Mini-Slot Size : 2

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.7 dBmV
Downstream SNR : 40.2 dB

Any thoughts

Yours are fine.

peachy001 · 25-04-2011, 15:04

would it cause the issue though? And would it improve those other stats if I get them to come and check my power levels?

I will be on Battlefield BC2 again tonight but expect the same issues. Might put in a call to VM again and organise an engineer visit.

craigj2k12 · 25-04-2011, 15:12

Quote:

Originally Posted by peachy001

would it cause the issue though? And would it improve those other stats if I get them to come and check my power levels?

it should do, it should also increase reliability, but dont let them install a hub or superhub

peachy001 · 25-04-2011, 15:16

To be honest, this connection has been superb in all the years I have had it, never an issue. I wanna stay with VM as I have had no other issues. Never had to call them for issues before (apart from some billing problems where the cost went up without telling me).

gjbxxx · 25-04-2011, 16:09

Being host on Black Ops I get disconnected every few games. VM are a disgrace.

peachy001 · 25-04-2011, 16:22

Not played Black ops for a few months. But I know Battlefield BC2 is shocking for me at the moment. I am on tonight and I know what is coming. Turned it off last wednesday night as I just couldn't take any more of the disconnections, not been on since.

Called VM again, they still suggest getting my power levels fixed. So I will ask them to come out this week, they say they will come friday morning.

nick2xuk · 25-04-2011, 16:44

I played for several hours on Saturday, Sunday and this morning with no problems whatsoever...

*sloman* · 25-04-2011, 17:08

same for me in derby on black ops had random boot with 'disconnected from xbox live' messages.

Jager o'clock for me now so will try tomorrow.

craigj2k12 · 25-04-2011, 22:04

Quote:

Originally Posted by nick2xuk

I played for several hours on Saturday, Sunday and this morning with no problems whatsoever...

it obviously never picked you as host