Cancelling all services

jamie.benning · 01-12-2004, 11:42

I am moving to a non cabled area soon and I need to cancel my NTL services (BB, Phone, TV).

I have read several threads on this forum about cancellation problems. None of them seem to give any conclusions on the best way to go about it. I am currently on hold, 57 mins so far. I have been moved to cancellations dept, then movers dept, now back to cancellations. They are all ignoring the fact that I am moving to a non servicable area and seem to have been primed to ignore anything I say about the cancellation......

I have now given up after 1 hour and 8 mins!

Any help would be appreaciated.

Jamie

orangebird · 01-12-2004, 11:47

Hi Jamie,

Which number are you calling?

Neil · 01-12-2004, 11:48

Write to them at the address on your bill, & make sure you send it via recorded delivery.

jamie.benning · 01-12-2004, 11:59

I called 150. Then I was told to call 0800 052 0243. From here I got passed from dept to dept, with all of them ignoring my request. When I mentioned the fact that I had already spoken to each dept at least once, I was ingnored and simply put back to 'please pick an option'.

So, I am going to write a letter and send it recorded delivery whilst at the same time cancelling my direct debit.

Jamie

jamie.benning · 01-12-2004, 12:00

Ah! One problem, there isn't an address on my bill. I am in Cambridge, any ideas?

orangebird · 01-12-2004, 12:15

Quote:

Originally Posted by jamie.benning

Ah! One problem, there isn't an address on my bill. I am in Cambridge, any ideas?

Jamie, if you can pm me your a/c no. and home phone number, I'll try and push this thorugh for you - I know there are severe 'issues' getting through to disconnections/customer relations at the moment.

th'engineer · 01-12-2004, 12:19

Can't fault you there OB, if anyone can get it sorted you can.

And yes its a complement

jamie.benning · 01-12-2004, 12:20

PM'd

Many Thanks

Neil · 01-12-2004, 12:21

Quote:

Originally Posted by orangebird

Jamie, if you can pm me your a/c no. and home phone number, I'll try and push this thorugh for you - I know there are severe 'issues' getting through to disconnections/customer relations at the moment.

Just to let you know Jamie-Orangebird works for ntl, & can be totally trusted with the information you supply.

jamie.benning · 01-12-2004, 12:23

Thanks guys!

Neil · 01-12-2004, 12:24

Quote:

Originally Posted by th'engineer

Can't fault you there OB, if anyone can get it sorted you can.

And yes its a complement

Quote:

th'engineer-orangebird admirer

th'engineer · 01-12-2004, 13:02

Quote:

Originally Posted by Neil

Your not suggesting anything are you Neil

jamie.benning · 06-12-2004, 11:08

I am still having problems getting NTL representatives to take notice of my wish to cancel all services.

So, whilst I wait for OB to do his magic I want to send a letter (recorded delivery) to NTL. Does anyone have any idea of an address to send it to? I live in cambridge.

Thanks in advance.
Jamie

orangebird · 06-12-2004, 11:10

Quote:

Originally Posted by jamie.benning

I am still having problems getting NTL representatives to take notice of my wish to cancel all services.

So, whilst I wait for OB to do his magic I want to send a letter (recorded delivery) to NTL. Does anyone have any idea of an address to send it to? I live in cambridge.

Thanks in advance.
Jamie

Sorry Jamie, I'm having real problems with this. Anyone in CS on here that can look into this?

Jamie - I'll pm you the contact details for the MD of your region in the meantime.

jamie.benning · 06-12-2004, 13:34

Is there a particular problem with my account?