50M : Superhub is nowhere near as bad as people say!

[Chrysalis]

Originally Posted by adzii_nufc

Excellent point.

As I refuse to use Wireless networking I cannot comment any further with the Superhub as I'll be using mine with no problems!



How not? Do you personally go to customers houses around the UK and check to see if they are having problems?
Seeing Forum posts with problems does not count as its minimal compared to the vast amount out there.

of course only a tiny snapshot of VM customers will even use the forums probably under 1%.

Whilst I cannot claim everyone is frustrated by the superhub at the same time masque cannot claim the vast majority arent having problems.

What is a fact tho is that the stream/download issue is a known confirmed fault with the superhub on R25 firmware, suggesting otherwise is just been silly. It will be an issue that exists in every superhub that is flashed to that firmware version. Just it doesnt become apparent until the firewall is turned off and even then not everyone will necessarily notice it or work out the cause of the problem.

Then we have all the other issues which are not necessariiy proven faults but certianly there is setup/install issues confirmed by an installer here who works for VM.

What does seem clear to me is that the superdud has by far had the most complaints out of all historical vm/ntl/tw modem/router devices.

With all this said I dont think its all bad, I think in bridge mode it could prove a good device as the modem side of it seems solid enough.

[Daveoc64]

Originally Posted by adzii_nufc

As Virgin have already pointed out. Although I'm still failing to see the Hundreds of thousands of people ranting and complaining.

Out of the people that do own a Superhub I only see the minority complaining.. So what am I missing?

a) A lot of people simply wont notice these problems because of the way that they use their service.

b) People don't know the cause of the problems.

c) Some people might think the problems are temporary glitches (and with the imminent R26 update they should go away).

[pip08456]

Funny how the R26 firmware was pushed out for users to test the day after The Register article appeared and is to be pushed out to the whole user base by the end of the week!

Am I just being cynical here????

[TJS]

Super Hub Version

Software Version: "V5.5.2R25"
Hardware Version: 2.00


Not sure if this is any use? But hardware version 2.0 might make a difference? (im not sure if all superhubs are 2.0 or if some are 1.0 so might be useless info)

[pip08456]

The main thing is the software version but a valid point.

[Peter_]

Originally Posted by Daveoc64

"Working fine" isn't really true.

Just because yourself and a small minority are having issues does not mean that the majority are having issues many customers are like myself, weesteev. Hugh and Stephen who have been running the Superhub for months without a glitch.

I have unticked everything and unticked everything and still I have had no issues with browsing, speed, Youtube or even downloading because it just works and this is what most people see with their connection.

---------- Post added at 05:54 ---------- Previous post was at 05:52 ----------

Originally Posted by Chrysalis

What does seem clear to me is that the superdud has by far had the most complaints out of all historical vm/ntl/tw modem/router devices.

Apart from supposition do you actually have any proof of this at all because we are not seeing any extra calls generated over the hubs as the majority are working fine.

Once the modem only mode comes online most of these threads will disappear.

[jb66]

Before the superhub I was NEVER called out for wifi issues. Now I have about 2 a day, none of which I can fix. The call center get me out with jobs like "downstream 8db" and when I turn up the agent has told them I will stop there wifi dropping. Not possible you have a superdud!

[fixerman]

Originally Posted by weesteev

Nice one TJS, good to hear your running OK. I was beginning to wonder for a while if my Superhub was the only one working fine...

I am very pleased with my Superhub. I have had it now for a couple of months and apart from one reset it has been fine. I just don't ever have to think about it, it just sits there out of the way doing it's thing.

[jb66]

Originally Posted by fixerman

I am very pleased with my Superhub. I have had it now for a couple of months and apart from one reset it has been fine. I just don't ever have to think about it, it just sits there out of the way doing it's thing.

SMUG

[Nopanic]

Originally Posted by Masque

Apart from supposition do you actually have any proof of this at all because we are not seeing any extra calls generated over the hubs as the majority are working fine.

No, as always he doesn't.

I however have access to all the fault reports for the last year, broken down by device, OS, service, region and date .. in a lovely selection of pretty graphs and pages of figures ..

The Superhub overall, is a success.

[Chrysalis]

Originally Posted by Nopanic

No, as always he doesn't.

I however have access to all the fault reports for the last year, broken down by device, OS, service, region and date .. in a lovely selection of pretty graphs and pages of figures ..

The Superhub overall, is a success.

you guys have not once replied to jb66, and are the forum posts something I make up in my head?

do people I know I dream about.

I think we due another denial pic.

Of course if you choose to ignore the the negative feedback, the bad press reports then the superhub may seem like a success. I suppose it depends how you define success. If you define it by the fact giving people free speed upgrades has as a result allowed you to ship loads out in a short time then yes.

[pip08456]

Originally Posted by Chrysalis

I think we due another denial pic.

Happy to oblige.

[KTroopA]

Naturally i was dreading the 30mb upgrade after reading about issues. But happy to say my Superhub is also peforming perfect, cant fault it tbh. top speed up and down.

/thumbs

The thing is that people are stating just because people don't post their problems with the SuperHub on a forum, it doesn't mean they aren't happening (which is a valid point).

But the contrary is also true - just because people don't post that the SuperHub works fine, doesn't mean it doesn't (if you get what I mean).

It would appear people are hypothesing based on insufficient evidence; Nopanic has stated above (in post #25) that he has access to fault reports by type of equipment, and that the figures do not reflect what some people appear to be stating (that the SuperHub is causing major problems to a large number of users*).

People are entitled to their own opinions, but not their own facts.....

(*this is not denying that some people have had problems)

---------- Post added at 09:27 ---------- Previous post was at 09:24 ----------

Originally Posted by pip08456

Happy to oblige.

As people are not denying there are some problems, just not as widespread as is being mooted, I see your denial, and raise you a

[foddy]

Originally Posted by Hugh

It would appear people are hypothesing based on insufficient evidence; Nopanic has stated above (in post #25) that he has access to fault reports by type of equipment, and that the figures do not reflect what some people appear to be stating (that the SuperHub is causing major problems to a large number of users*).

Unfortunately, because Nopanic (understandably) can't give out the figures, it's still not fact. He's in a position to make judgements based on the data he has access to, as is everyone else. He may be better informed, but it's still opinion.

I'm not saying that he's telling fibs, but just that saying he has access to statistics won't reassure anyone.