Poll - Is the ability to search On Demand and watch directly from EPG working for you
20-04-2011, 21:36
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#1
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Inactive
Join Date: May 2007
Posts: 42
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Poll - Is the ability to search On Demand and watch directly from EPG working for you
There seems to be a hit and miss issue with the EPG on On Demand content at the moment. It's working for some and not others. It has been raised with 151 but so far has not been fixed
This is what is happening:
Backwards EPG
What you should get is an option to watch from Catchup TV and go to the option to play this episode
What many people get is the main Catchup TV menu where they have to find the show manually
Search On Demand and Catchup Content
What should happen: When you search for a show (E.G. True Blood) you should select the show and get an option to watch from catchup TV or On demand. The option I think says 'Get from On demand'
What happens for many people is that there is no option to watch available shows, just the option to record future episodes
I have phoned 151 4 times now, and they have now moved it up the chain, first to the second line dept, then too TiVo themselves in America (or so they say)
It's weird that it works for some and not for others, so can we have a poll - - Does it work as described?
- Where are you (I'm in Walsall, West Mids)
- When did you have it installed
- Any other info
Would be interesting to see how many this is affecting and whether there is a pattern
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20-04-2011, 21:41
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#2
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Inactive
Join Date: Jun 2004
Location: Coventry
Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone
Posts: 1,508
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
I would have said 'no' to being able to watch (or even find) VOD content from search, until around an hour ago when, if by magic, it started working.
And I've been able to watch at least a couple of VOD programmes directly from the Catch-Up EPG.
If it helps, I had TiVo installed eariler today, in Coventry.
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20-04-2011, 21:48
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#3
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Inactive
Join Date: Feb 2011
Location: Edinburgh
Services: VIP 50 / Tivo
Posts: 34
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
Mines has started working now, from the main guide and the mini guide.
I'm in Edinburgh and it was installed on Saturday
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20-04-2011, 22:04
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#4
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Inactive
Join Date: Feb 2007
Location: Hertfordshire
Services: VIP 50
Posts: 57
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
Mine also appears to be working now. I'm in Hertfordshire and got TiVo installed on Friday.
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20-04-2011, 22:04
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 9,017
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
This should have been fixed for everyone now. Let me know if not.
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20-04-2011, 22:23
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#6
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Inactive
Join Date: Mar 2011
Services: VM TiVo, XL TV, M Broadband
Posts: 53
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
As I said elsewhere after a few "On Demand is unavailable" messages tonight it has now started working and I've been installed a week.
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20-04-2011, 23:26
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#7
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Inactive
Join Date: May 2007
Posts: 42
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
Just checked mine again (Been out all night) and it's working now.
Only thing is, you still don't pick up any Music on Demand with the search function? I know the search works on the V+ as I've just tried it.
Did Virgin say what the problem had been with the EPG etc?
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21-04-2011, 00:26
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#8
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Inactive
Join Date: Nov 2005
Location: County Durham
Age: 74
Services: Tivo VIP 100
Posts: 45
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
TiVo installed Wednesday. My On Demand is unavailable, but the network status online for my area does say that On Demand has a fault.
Everything else seems okay except You Tube, just freezes and is unusable right now.
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21-04-2011, 07:39
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#9
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cf.mega poster
Join Date: Jun 2003
Posts: 9,017
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
Quote:
Originally Posted by sidneysides
Did Virgin say what the problem had been with the EPG etc?
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It was an incorrect setting on your account which stopped the box indexing your local VOD content.
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21-04-2011, 08:26
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#10
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Inactive
Join Date: Jan 2007
Location: Sutton Coldfiled
Age: 50
Services: Virgin Media XL TV, XXL Broadband, L Phone, TiVo, V+
Posts: 1,029
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
Yep fixed here!!
That leaves me with no problems now. 
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21-04-2011, 08:40
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#11
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cf.addict
Join Date: Feb 2004
Location: Teesside
Services: BB 250MB, SKY Stream, Netfix, Disney+, Discovery+, AppleTV+,YouTube Premium, Paramount+
Posts: 438
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
Quote:
Originally Posted by sidneysides
...
Only thing is, you still don't pick up any Music on Demand with the search function? I know the search works on the V+ as I've just tried it.
Did Virgin say what the problem had been with the EPG etc?
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I thought with Tivo you did one search and the results showed across all content, TV, Demand, youtube. Really missing using music OD, gave up trying with searching with one letter.
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21-04-2011, 11:29
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#12
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Inactive
Join Date: Nov 2005
Posts: 487
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
Quote:
Originally Posted by sidneysides
Backwards EPG
What you should get is an option to watch from Catchup TV and go to the option to play this episode
What many people get is the main Catchup TV menu where they have to find the show manually
Search On Demand and Catchup Content
What should happen: When you search for a show (E.G. True Blood) you should select the show and get an option to watch from catchup TV or On demand. The option I think says 'Get from On demand'
What happens for many people is that there is no option to watch available shows, just the option to record future episodes
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Ok, after nearly 24 hours of install, I've noticed the following:
Reverse EPG goes back to Wed morning (00:00) and selecting Catchup programs from the past either:
- prompts to Watch on Catchup (e.g. Midsomer Murders)
- prompts to browse Catchup On Demand (e.g. NCIS)
Search All TV for stuff that is definitely in on-demand appears to work, although perhaps I need to find more examples. e.g. Peep Show is in the guide and on-demand, and I get option to record or watch on-demand.
However, the example you gave, True Blood, is not listed at all On-Demand. That's browsing A-Z in Catchup and TV On Demand. Can you find another example that doesn't work?
I think there was a major glitch early this week that got sorted out Wednesday afternoon, and perhaps we need to wait now until the EPG is completely sorted?
So far so good (except the bad PQ).
Boz
---------- Post added at 11:29 ---------- Previous post was at 11:27 ----------
Quote:
Originally Posted by jobbie8
I thought with Tivo you did one search and the results showed across all content, TV, Demand, youtube. Really missing using music OD, gave up trying with searching with one letter.
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Yes, I'm really hoping this becomes a bit more seamless over time. It's getting better already, but it's not quite working as I imagined at the moment. Give it time though.
Boz
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27-04-2011, 01:55
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#13
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Inactive
Join Date: Feb 2011
Location: Edinburgh
Age: 64
Posts: 27
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
I had not given it enough time a thought
a bit of a waste of time as it kept coming up
with "watch from catch up tv on demand"
but after reading this
"Using the backwards grid:
* If a programme listing in the EPG has a "C" with a circular arrow around it, this programme has been/is/will be available via Catch-up TV
* Upon selecting an eligible listing, if the prompt reads "Watch now on Catch Up TV on Demand", you can link directly to the programme through the backwards grid. If it says "Go to Catch-up TV on Demand", the programme is either unavailable on Catch-up TV or has not been linked through the backwards grid. Catch-up TV programmes typically take between 24-48 hours to link with their corresponding EPG listing."
From this
http://community.virginmedia.com/t5/...um/td-p/458723
I Just had not given it enought time.
Playing something from two days ago direct from the EPG
is just amazing
The more you play with it 
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27-04-2011, 13:12
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#14
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cf.addict
Join Date: Feb 2007
Location: SW Herts
Posts: 304
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
1 Yes works as described
2 SW Herts
3 19th April
4 Getting that annoying red circle hanging around when I am finding something like this and then trying to do a series link for it 
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27-04-2011, 14:01
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#15
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Inactive
Join Date: Mar 2007
Posts: 9
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Re: Poll - Is the ability to search On Demand and watch directly from EPG working for
had my install today and was working fine from the off! loving it so far, still a bit steep but oh well better then that crappy V+ box i had 
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