TiVo General TiVo Discussion Part 2 - Page 137

devilincarnate · 18-04-2011, 17:16

Quote:

Originally Posted by KingFry

havign my tivo installed tomorrow - want to take up the free multi-room offer and have been waiting on the call all day. finally got one from virgin media but they hung up before I got to answer it. I called the number and it just says don't call us, we'll call you. Slightly worried now I have missed my chance on the offer. what do I do if they haven't called by the time the engineer comes tomorrow??

They should try calling back, If you are that worried you should be able to call 150 and your account should be noted?

Murk · 18-04-2011, 17:30

Just had a call from Virgin Media to say my broadband is being upgraded from 10mb to 20mb because im getting the Tivo box on Wednesday, so lets just say that was unexpected but im very happy about it

muppetman11 · 18-04-2011, 17:48

500gb TIVO 18th May

http://www.t3.com/news/virgin-medias...rollout?=55515

Goonerdude · 18-04-2011, 18:20

Well done Virgin had a Tivo install booked for this afternoon just found
out that they are not coming !!

They didn't complete the order at there end

Thanks Virgin for not letting me know & wasting my time & my day off,

Rant over

sniper007 · 18-04-2011, 19:16

Quote:

Originally Posted by Joedm45

To answer your previous question, the hard drive never turns off. All 3 tuners buffer 24/7.

As others have said, it is so quiet. Much better than the V+

The hard drive never turns off? Are you serious? That can't be right I don't believe they would be so silly as to not allow it to spin down. Surely? I don't want to pay for yet another HDD to constantly spin away all night, got enough of those in the house in various computers and systems as is. I would put money on it keeping me up at night if it doesn't spin down. I am a very light sleeper and everything at night - as other posters have said - becomes very apparent for me.

Quote:

Originally Posted by Stephen

For all those wondering why some menus are still in SD, its because that is how TiVo is in the USA.

They have never changed over all the menus to be in HD. So unless they do it I doubt we shall see a fully HD TiVo menu system any time soon.

Crikey, is there anything right with TIVO at the moment? I have to say reading the threads about it I'm a bit dissapointed it looks to b rushed and lacking in stability and features. Half of the reason to get it feature wise is currently problematic, menu issues, stability issues, can't archive to DVD in the background anymore which was useful to play kids programs via scart to other rooms whilst watching other things, an apparent HDD that won't spin down, no interactive services, no Pay per view stuff. Someone convince me it's worth it?

KingFry · 18-04-2011, 19:21

so I called VM to confirm my installation is definitely going ahead tomorrow morning.
yes it is they said, and we have an offer for you to keep your existing box in another room - for no extra charge - you just have to call this number the CS person said.
So I call the number, and having been put through to four different people, all of whom denied such an offer existed. the last person had such a basic grasp of english I am now worried what exactly they have done and whether they cancelled my installation all together. great customer service! why do VM make it so hard?

whoareyou · 18-04-2011, 19:27

Quote:

Originally Posted by Goonerdude

Well done Virgin had a Tivo install booked for this afternoon just found
out that they are not coming !!

They didn't complete the order at there end

Thanks Virgin for not letting me know & wasting my time & my day off,

Rant over

Did you order via web or phone?

I had this prob when ordering via the email

cupcakes aka dd · 18-04-2011, 19:30

Quote:

Originally Posted by Joedm45

To answer your previous question, the hard drive never turns off. All 3 tuners buffer 24/7.

Surely this is'nt right. TIVO would be knackered by Christmas. When it's on yes but not in standby?

devilincarnate · 18-04-2011, 19:34

Quote:

Originally Posted by cupcakes aka dd

Surely this is'nt right. TIVO would be knackered by Christmas. When it's on yes but not in standby?

Yes when I got up this morning it was recording a suggestion and the box was is standby

kered10 · 18-04-2011, 19:35

Similar to Kingfry.
I had to call and change my install date as my online order request dates were changed to an unsuitable date with the acceptance email. Phoned them last Wed, agreed 20th for install, and just to confirm, V+ away, TiVo in. No, the CS said, keep the V+ for a different room. But that will cost an extra Â£6.50, I said. No, I think we can waive that. But several transfers later, couldn't be confirmed. Please phone us back nearer the install date.
Today, conflicting info: yes you can have it, but only if we phone you as it's a surprise! (but I'll be at work tomorrow, won't be able to receive a phone call.) Then to a different department: no, you can't get that offer, it was only a special to random customers in March.

I don't have a strong need for the extra V+, and so I wouldn't want to pay Â£6.50 extra, but I would regret missing out if there is the chance to keep it free.

Derek

TheDon · 18-04-2011, 19:36

Tivo installed today, V+ moved to a different room... and the V+ features have been disabled on it! If I wanted to lose the V+ functionality on it I'd have said so, moving it to a different room = move it to another room, not cripple the thing.

Will be phoning up first thing tomorrow morning to try to get that sorted.

devilincarnate · 18-04-2011, 19:39

Quote:

Originally Posted by TheDon

Tivo installed today, V+ moved to a different room... and the V+ features have been disabled on it! If I wanted to lose the V+ functionality on it I'd have said so, moving it to a different room = move it to another room, not cripple the thing.

Will be phoning up first thing tomorrow morning to try to get that sorted.

I would give them a call now as this seems to be disgraceful.

TheDon · 18-04-2011, 19:41

Quote:

Originally Posted by devilincarnate

I would give them a call now as this seems to be disgraceful.

I figure there's more chance of getting through to England in the morning, I really can't be bothered trying to explain the situation to offshore.

devilincarnate · 18-04-2011, 19:43

Quote:

Originally Posted by TheDon

I figure there's more chance of getting through to England in the morning, I really can't be bothered trying to explain the situation to offshore.

True that is your choice

TheDon · 18-04-2011, 19:46

No HD channels on there either!