[Update] ALL 20>30Mb upgrade discussion

[Ignitionnet]

Odd.

http://community.virginmedia.com/t5/.../447527#M46673
http://community.virginmedia.com/t5/...m-p/447531#M48
http://www.theregister.co.uk/2011/02...superhub_fail/

I am nervous about having that thing installed.

Iggy, I understand that some people are having problems with the SuperHub, but equally I, and others, aren't.

(and I run a shipload of stuff off it).

[Ignitionnet]

I'm merely noting, Hugh, that while some are unaffected evidently some are and it's disingenuous to suggest that it's not without some quite significant bugs.

The argument that it's fine because a couple of VM staff have been running it for a while with no issues, when even the company itself has openly admitted that there are some significant issues affecting a subset of customers, doesn't hold water.

Agreed - however, I have noted a common thread amongst some of the issues are quite complex setups.

[Peter_]

Originally Posted by Ignitionnet

I'm merely noting, Hugh, that while some are unaffected evidently some are and it's disingenuous to suggest that it's not without some quite significant bugs.

The argument that it's fine because a couple of VM staff have been running it for a while with no issues, when even the company itself has openly admitted that there are some significant issues affecting a subset of customers, doesn't hold water.

Most people have been running the Superhub without issues otherwise we would inundated with calls, and as that has failed to happen all we have are the problems posted on forums which is probably a very small percentage of all the present users as I doubt that we only have a thousand or so Superhubs out there.

[pip08456]

Originally Posted by Masque

Most people have been running the Superhub without issues otherwise we would inundated with calls, and as that has failed to happen all we have are the problems posted on forums which is probably a very small percentage of all the present users as I doubt that we only have a thousand or so Superhubs out there.

Are you for real on this Masque?

What you are saying is that since the introduction of the superhub last year the take-up of the 30Mb service and new customers to both the 50Mb and 100Mb total less than 1000?

Sales ain't doing their jobs are they?

Not to mention the few superhubs that have replaced faulty modems even though that number will be insignificant.

[Ignitionnet]

Originally Posted by Hugh

Agreed - however, I have noted a common thread amongst some of the issues are quite complex setups.

Then I could be in some trouble.

[pip08456]

Originally Posted by Ignitionnet

Then I could be in some trouble.

That would be a breeze for a decent standard bit of kit!

Originally Posted by pip08456

Are you for real on this Masque?

What you are saying is that since the introduction of the superhub last year the take-up of the 30Mb service and new customers to both the 50Mb and 100Mb total less than 1000?

Sales ain't doing their jobs are they?

Not to mention the few superhubs that have replaced faulty modems even though that number will be insignificant.

He doubts they only have a thousand or so Superhubs out there...

---------- Post added at 13:47 ---------- Previous post was at 13:45 ----------

Originally Posted by Ignitionnet

Then I could be in some trouble.

Whilst not quite as complex as yours (no powerhubs), we have, from the superhub-

Cat 5 cable to a Buffalo Airstation upstairs, which supports my (wired) main PC, an Apple TV on wifi, two PC's on wifi
Cat 5 cable to BluRay player
Wifi to 3/4 (depending if my son/daughter are at home) x laptops downstairs
Wifi to Wii downstairs

and 3 smartphones and an iPod Touch which roam between the Super Hub and the AirStation.

[Griffin]

I have got the superhub myself, had it since February & i have had no problems with it at all. Most problems i have found with any router is that a setting on the router or even the pc is not configured quite right.

[Mick Fisher]

Originally Posted by Hugh

Agreed - however, I have noted a common thread amongst some of the issues are quite complex setups.

I have to disagree.

1 desktop + 1 laptop is not a complex network and yet I experience spontaneous rebooting most days.

I have found 2 different downloads that give the 'connection reset' bug.

The wireless is so weak that in the short time I have had to use this device I have had to optimise the channel selection 3 times presumedly because some outside event has affected my signal from the superdud which is in an adjoining room only a few feet away from my laptop.

The auto channel selection option does not work because it is always stuck on the same naff channels (1 - 13 IIRC) regardless of local conditions.

The firewall is still broke even after a firmware update as it breaks some websites.

The inactivity timer in it's HTML pages is set to a frustratingly short time.

The 300mbps mode breaks the superduds wireless.

The dazzelling continually flashing blue lights are a source of distraction unless covered up, which totally defeats the object of having visible status indication.

The frustrating rebooting when certain settings are amended.

The rediculous hoops to jump through to change the default LAN IP, unless that is yet another item that is broken.

I expect I have left out some superdud problems as there are so many to remember offhand.

All in all this appears to be a device designed and programmed by idiots and is certainly not fit for it's purpose.

As for the "Well it works for me so you must be imagining it" line. Well whether true or not, for people experiencing the superdud's deficientcies it doesn't help 1 iota.

I seem to remember getting the same response from the some of the same people when I grew frustrated trying to use VM's grossly inferior (as experienced at my premises) TV product and had a few rants about it.

The only help I got regarding that particular problem came from Sky who cured it completely. God forbid we have to turn to BT - ARGHHHHH!!! - for Superdud relief.

I already have a Be account and am looking forward to them offering some kind of FTTC product.

I now see the logic behind VM's insistance on an 18 month contract for the 30Mb upgrade.

[Chrysalis]

Originally Posted by Masque

8 weeks with no issues I think says it all.

Also why are we not inundated with calls over the Superhub if you think the is a major issue, we get more calls over the changes to MyVirginmedia.

this has already at least partially been answered.

people have confirmed when ringing up VM staff refuse to log it as a superhub issue and it gets misdiagnosed, this obviously then affects data collected on it.

What you trying to say is there is no correlation between forum and phone support requests.

Have you an explanation as to why I know multiple people (real life offline people) who have told me they have had problems with the superhub (initially poor wireless and setup issues but now also youtube etc. complaints) and when I ring up VM, whether its ceo office or some other dept the person at the other end confirms they have had a large number of calls related to the superhub so seem to disagree with you.

I hope you can understand I take what VM staff say on here with a pinch of salt when we had one claim there was next to no upstream utilisation issues which ignition stepped in on, another claim it was perfect for gaming. I think both were nopanic but not 100% sure.

[Ignitionnet]

Originally Posted by Hugh

He doubts they only have a thousand or so Superhubs out there...

---------- Post added at 13:47 ---------- Previous post was at 13:45 ----------


Whilst not quite as complex as yours (no powerhubs), we have, from the superhub-

Cat 5 cable to a Buffalo Airstation upstairs, which supports my (wired) main PC, an Apple TV on wifi, two PC's on wifi
Cat 5 cable to BluRay player
Wifi to 3/4 (depending if my son/daughter are at home) x laptops downstairs
Wifi to Wii downstairs

and 3 smartphones and an iPod Touch which roam between the Super Hub and the AirStation.

Ah I left out the Wii and other devices, didn't really have the time or inclination to include everything that is WiFi connected, and missed out the BD player too.

The powerline modems are nothing interesting, just dumb devices to compensate for the Faraday cage like walls in this old place absolutely murdering wireless signals without running cable upstairs - no need for more than the 100-200Mbit/s the PLC hardware can do.

The second AP downstairs is to ensure complete 2.4GHz coverage, with the Pooper Hub doing 5GHz duty for those devices that are capable.

Originally Posted by Hugh

Agreed - however, I have noted a common thread amongst some of the issues are quite complex setups.

Originally Posted by Mick Fisher

I have to disagree.

1 desktop + 1 laptop is not a complex network and yet I experience spontaneous rebooting most days.

...snippety snip snip....

You appear to have overlooked the modifier "some" in my post....

[Peter_]

Originally Posted by pip08456

Are you for real on this Masque?

What you are saying is that since the introduction of the superhub last year the take-up of the 30Mb service and new customers to both the 50Mb and 100Mb total less than 1000?

Sales ain't doing their jobs are they?

Not to mention the few superhubs that have replaced faulty modems even though that number will be insignificant.

So you totally misread my post, I did not say that the was only a thousand Superhubs out there and if you read it again you will realise your schoolboy mistake as I said I doubt that the is only a thousand Superhubs out there.

In fact the will be at least 100, 000 if not considerably more in circulation and not all of them are on here complaining because they have no issue like me.

The figure of one thousand equates to possible customers complaining on forums as overall that will be a very small percentage and I have used similar statements before and you have read them so maybe you were being pedantic.

---------- Post added at 14:49 ---------- Previous post was at 14:44 ----------

Originally Posted by Chrysalis

this has already at least partially been answered.

people have confirmed when ringing up VM staff refuse to log it as a superhub issue and it gets misdiagnosed, this obviously then affects data collected on it.

When we book a fault we do not have a specific Modem or Hub option to choose as the choices are to do with connection issues, power level issues and therefore have to be generic headings to cover all the equipment types out there.

If I have a specific issue and I am booking an engineer then I will put that in the work order in the 3 lines we are given as concisely as possible.