VIP/VIP+ New and Improved VIP Package

[Pubmaster]

Thats what i thought, but now they are trying to say that upgrading to tivo will change the deal, and it should be £111.50

This has been going on for three days now.

[BenMcr]

Ah ok, I get what you are saying now.

TBH I'm trying to get some clarification over the VIP with TiVo pricing as it's as simple as I was expecting. Should hopefully have a better idea what is what next week

[Pubmaster]

O.K. cheers for the help anyway

[BenMcr]

Oops that should have been 'it's not as simple'

[lewisnadasurf]

I recently became a VIP...

Was paying £97, two boxes one STD one V+, XL BB and M phone

Now £94 (12 month), two boxes, one HD one V+, XXL BB and XL phone

Why is it £3 less with much more, is that legal what they were doing before?!

Im not complaining though

[TheDon]

Originally Posted by lewisnadasurf

is that legal what they were doing before?!

Why wouldn't it be?

[lewisnadasurf]

Charging you more money than another product which you get more? DOnt worry, im being silly

[dazed&confused]

Originally Posted by BenMcr

Oops that should have been 'it's not as simple'

You're not kidding !!!!

After all my trials and tribulations with the pricing boys & girls at CS, ( See My many posts ) I was pleased that last Tuesday, I finally agreed the package with a young guy called Darren. VIP50 + Tivo + Called Display =
£ 102.60 - result.

The post came this morning with my shiny new contract from the lovely Virgin people - £ 122.60 per month!!

On the verge of cancelling everything and joining the dark side - but decided to have one more go. The nice man from Manilla - he say - rest assured - Your contract should be £ 102.60!! - The printed contract is often wrong!!

I'll await developments, but that final straw is slowly descending

[Ardbeg1977]

Originally Posted by dazed&confused

You're not kidding !!!!

After all my trials and tribulations with the pricing boys & girls at CS, ( See My many posts ) I was pleased that last Tuesday, I finally agreed the package with a young guy called Darren. VIP50 + Tivo + Called Display =
£ 102.60 - result.

The post came this morning with my shiny new contract from the lovely Virgin people - £ 122.60 per month!!

On the verge of cancelling everything and joining the dark side - but decided to have one more go. The nice man from Manilla - he say - rest assured - Your contract should be £ 102.60!! - The printed contract is often wrong!!

I'll await developments, but that final straw is slowly descending

I had the same thing. Was quoted £100.55, when the paper contract came through it said £108.30. Called 150 and spoke to Berni, she said 'no, it definitely is £100.54'. Logged into My Virgin Media and it also says £100.54. I will be checking my Direct Debit when it goes out in May, though. It doesn't inspire confidence, does it?

[Pubmaster]

Well i am a bit more "hopeful" today about sorting my virgin media out, having emailed Mr Berkett to make a complaint.

Spoke to a nice young lady from his department who listened to my complaint, and said that she would go through all my logs with virgin to help solve the problem. Promised to get back to me today if possible, but would probably be monday.

Told her from the off, i dont and never wanted any special disscount, i just wanted to pay the proper price.

[Harryn9000]

it because contract that come out in post don't have your discount on. so when discount come applied it will be correct price. ppl on fone are correct. your next bill will reflect it. i no for a fact my bill is around 110 pound mark as i have extra feature for home fone which cost more. but when i rang yesterday as i was thinking to downgrade broadband the fella on the fone said it would cost me 25 quid more than being on 50 mb to do so.

[djmagnifique]

I recently downgraded from vip, got rid of sports, movies, talk mobile and talk international. Got told on the phone that new charges would be £60.84pm and that's what was shown on the new contract when it arrived.

I believe the contract should show what you are expecting to pay not some random amount that causes un-needed worry and extra calls into the call centres.

[Topgun]

Originally Posted by AIDEN_23

I was recently contacted by a member of the CEO office with regards to the VIP package.He stated that the VIP package is to be revamped by the end of the first quarter, I reckon that this will be nice timing for the release of TIVO.Maybe a super VIP package will be released with TIVO and an upgrade for the VIP50 but I am just speculating.

Well, call me old fashioned by all means, but the end of the first quarter has been and gone! Is there going to be a revamped VIP package and if so, isn't it about time we had the details?

[jamie29]

Originally Posted by Topgun

Well, call me old fashioned by all means, but the end of the first quarter has been and gone! Is there going to be a revamped VIP package and if so, isn't it about time we had the details?

This whole VIP saga has gone on long enough, i've been waiting patiently for news of the improvements and still nothing coming from VM. My v+ box has now started to go black for a split second while watching tv or watching a recording, my ntl samsung box is loosing signal every so often too, i haven't reported faults yet as the prospect of getting through to India doesn't inspire confidence and i might just tell them where to get off!!! I'm going to struggle through to next wednesday (day off work) and then call customer services and if i don't get some sort of reasonable offer then i hate to say it but i'll be switching to the darkside for TV.

[Topgun]

Jamie29.
I believe that if you call at 8am, or as soon after as you can, you tend to get to speak to someone in this country rather than someone on the sub-continent somewhere.
Good luck.