VIP/VIP+ New and Improved VIP Package

[SuperHighway]

Originally Posted by dazed&confused

Depends on who you speak to at CS!
Had a long rant - spoke to 3 managers before someone agreed it should be excluded for VIP50
They have to show the charge on your bill, but then should apply a £3 credit to the bill.
My charge for 1 Tivo plus 1 V+HD box i3 £ 100.55 plus £2.05 for caller display.
Keep at 'em until you get the right price
Good luck
D&C

called Billing and the lady said she wasn't sure but would check and call me back. Yes, I know what you're all thinking and shame on ye with little faith :-)

Just got called back and confirmed I should NOT be paying the £3 if on VIP50 and that it will be backdated to Feb when I had TiVo installed.

[BenMcr]

If you have TiVo on VIP 50 it won't has a specific £3 credit for the fee, it's included in the bundle discount

[dazed&confused]

Originally Posted by BenMcr

If you have TiVo on VIP 50 it won't has a specific £3 credit for the fee, it's included in the bundle discount

Hi Ben:

I'm on VIP50, and the guy at CS told me they had to show the charge but would apply an ongoing credit to the account!!

Just checked on My Media, and in future charges ! have a £3.00 CREDIT !
Not getting Tivo until Wednesday......

Now I'm more confused than dazed.....

[BenMcr]

That doesn't sound right to me.

[SuperHighway]

Originally Posted by dazed&confused

Depends on who you speak to at CS!
Had a long rant - spoke to 3 managers before someone agreed it should be excluded for VIP50
They have to show the charge on your bill, but then should apply a £3 credit to the bill.
My charge for 1 Tivo plus 1 V+HD box i3 £ 100.55 plus £2.05 for caller display.
Keep at 'em until you get the right price
Good luck
D&C

Originally Posted by SuperHighway

called Billing and the lady said she wasn't sure but would check and call me back. Yes, I know what you're all thinking and shame on ye with little faith :-)

Just got called back and confirmed I should NOT be paying the £3 if on VIP50 and that it will be backdated to Feb when I had TiVo installed.

spoke too soon, 2 hours later and Virgin Media have now decided that I am not eligible to the £3 per month discount because I wasn't charged an installation fee when I added TiVo to my existing VIP50 package.

Even though at the time I specifically asked what would happen if the chrage became inclusive at a latter date and was told that the reduction would automatically apply.

Talk about moving the goalposts. As they say no such thing as a free lunch. Anyone else getting the reduction that availed themselve of the initial offer? Not impressed...................

[BenJSmyth]

Originally Posted by SuperHighway

spoke too soon, 2 hours later and Virgin Media have now decided that I am not eligible to the £3 per month discount because I wasn't charged an installation fee when I added TiVo to my existing VIP50 package.

Even though at the time I specifically asked what would happen if the chrage became inclusive at a latter date and was told that the reduction would automatically apply.

Talk about moving the goalposts. As they say no such thing as a free lunch. Anyone else getting the reduction that availed themselve of the initial offer? Not impressed...................

Not getting a credit for the months you've already had Tivo sounds right but not getting the £3 a month moving forward definitely sounds wrong to me.

[BenMcr]

Originally Posted by SuperHighway

spoke too soon, 2 hours later and Virgin Media have now decided that I am not eligible to the £3 per month discount because I wasn't charged an installation fee when I added TiVo to my existing VIP50 package.

The 'discount' for TiVo should be included in the VIP 50 bundle discount, rather than as a seperate discount line. The £3 TiVo fee will still show on the bill

[SuperHighway]

Originally Posted by BenMcr

The 'discount' for TiVo should be included in the VIP 50 bundle discount, rather than as a seperate discount line. The £3 TiVo fee will still show on the bill

bundle discount is exactly the same post and pre TiVo.

[BenMcr]

As far as I know, that's not right then. There is a new bundle discount for VIP with TiVo due to the changes that have been made to the VIP V+ pricing at the same time

[devilincarnate]

Originally Posted by BenMcr

As far as I know, that's not right then. There is a new bundle discount for VIP with TiVo due to the changes that have been made to the VIP V+ pricing at the same time

Hi BEN this is what it said on my last bill after having TIVO Partial part of the bill ?


Service charges Service charges Terms & Conditions
Includes VAT at the appropriate rate(s) £100.55
Refunds and adjustments £0.00
Your main services (Provided by Virgin Media Ltd) £0.00
Partial Months Service

8 March - 5 April £0.00
Advance charges £100.55
Your main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £64.05
Telephone Line Rental

06 April - 05 May £12.99
Talk International

06 April - 05 May £1.75
Talk Unlimited

06 April - 05 May £8.00
Talk Mobile

06 April - 05 May £1.75
Phone, TV & Broadband Saving

06 April - 05 May -£47.94
Free Voicemail

06 April - 05 May £0.00
T V Size: X L

06 April - 05 May £26.00
1 Additional V Box

06 April - 05 May £15.00
V+ HD Box

06 April - 05 May £10.00
TiVo Monthly Rental Fee

06 April - 05 May £3.00
Add Set Box(es) Discount

06 April - 05 May -£8.50
TiVo Box Monthly Credit

[BenMcr]

Hmm, ok I'm going to ask some questions about who has been put on what.

I assumed there was only one way to do VIP 50 with TiVo, maybe I was wrong

[Pubmaster]

Ben, could you please answer a question for me

If i have been offered VIP50 for 12 months at £93.55 {because of overcharge and other things}

How much should i pay each month for a TiVo + 1 v+hd and 1 hd box?

[BenMcr]

VIP 50 with three STBs should be £107.05

[Pubmaster]

But if they said i could have a 12 month vip50 at a reduced rate of £93.55 how much should it be?

[BenMcr]

Er, £93.55 maybe?