TiVo : Network Availability

[Impith]

Evening all,
Got Tivo installed today at about 14:30 and replaced both our boxes. One box was fully active pretty soon after install, but the 'main' box is showing !Network Availability and saying "some features are not available right now". Well, that'll be just about all the special Tivo features!

Will the network suddenly become available on this box? How long should it take? Why would one box be ready straight away and the other not?

[spiderplant]

I suspect it hasn't been activated properly, but it may also be a signal problem just to that box. Give VM a call and see what they say.

[Digital Fanatic]

Originally Posted by Impith

Evening all,
Got Tivo installed today at about 14:30 and replaced both our boxes. One box was fully active pretty soon after install, but the 'main' box is showing !Network Availability and saying "some features are not available right now". Well, that'll be just about all the special Tivo features!

Will the network suddenly become available on this box? How long should it take? Why would one box be ready straight away and the other not?

Go in to your Settings Menu and Go to "Connect to a Virgin Media service"

try it twice, then reboot ther box once finished.

[devilincarnate]

you could try this before calling and see if this resolves the problem and if not you will need to call?


Connecting to the Virgin Media
Service
Do I need to connect to the
Virgin Media Service manually?
Not usually, connections are made
automatically. However if you ever need to
connect manually go to the Home screen,
select Help & Settings then Settings then
Network then Connect to the Virigin
Media Service now

Hope this helps you?

Damn you DF and your fast fingers ( you should be on the web team as previously stated )

[Impith]

Thanks for the replies. Have done that with no immediate impact but under the Network Diagnostics I note the Port configuration test says it has failed, and that I need to connect to the VM TV service to receive the list of ports to test... the connection I have already done.

[devilincarnate]

The port test normally says failed ( it does on my box anyway ) you may need to call then.

Sorry just trying to help.

[Digital Fanatic]

Give 151 Faults a call then as they may need to do some tweaking

[Impith]

Just spoken to a chap in Tivo Support (151 TV support redirected me when they heard it was related to Tivo) who tells me it is a general fault affecting more than just me! Just been recognised as a fault this morning and any but not all boxes are affected. Hadn't previously come across two in one house where one was working and the other not. I'm guessing as it is affecting their new flagship product that VM are desperately trying to fix it! At least I hope so. Anyway - thanks for your help!

Oh - and he did recommend trying the manual connection.....

[muppetman11]

Originally Posted by Impith

Just spoken to a chap in Tivo Support (151 TV support redirected me when they heard it was related to Tivo) who tells me it is a general fault affecting more than just me! Just been recognised as a fault this morning and any but not all boxes are affected. Hadn't previously come across two in one house where one was working and the other not. I'm guessing as it is affecting their new flagship product that VM are desperately trying to fix it! At least I hope so. Anyway - thanks for your help!

Oh - and he did recommend trying the manual connection.....

Hope they sort it for you , not exactly what you want after install.

[Impith]

Just followed DF's advice (again) and this time it has popped into life. Hooray!