TiVo General TiVo Discussion Part 2 - Page 95

savvychels · 14-04-2011, 13:54

Quote:

Originally Posted by Digital Fanatic

Naughty

Just joking!

No - it's fair to call me naughty - I did feel really badly as I'm not normally one to skip protocol. I really struggled with it, but not so much now.

Thanks for all the assistance you do give to the forum. This must be driving you as crazy as the rest of us when they've originally told staff one thing and keep moving the goalposts.

cupcakes aka dd · 14-04-2011, 13:59

Quote:

Originally Posted by savvychels

No - it's fair to call me naughty - I did feel really badly as I'm not normally one to skip protocol. I really struggled with it, but not so much now.

Thanks for all the assistance you do give to the forum. This must be driving you as crazy as the rest of us when they've originally told staff one thing and keep moving the goalposts.

It's the new VM business model called "fluid dynamics". Could work out to our advantage me thinks.

sniper007 · 14-04-2011, 13:59

I haven't had an email yet but I'm wondering if I did something wrong...or I mean I missed doing something. All I did was register interest in the free TIVO. I got an email saying I wouldn'tbe getting one and since then have had no email about it at all.

Digital Fanatic · 14-04-2011, 14:03

Quote:

Originally Posted by sniper007

I haven't had an email yet but I'm wondering if I did something wrong...or I mean I missed doing something. All I did was register interest in the free TIVO. I got an email saying I wouldn'tbe getting one and since then have had no email about it at all.

did you pre-register in December?

m0j00 · 14-04-2011, 14:13

Quote:

Originally Posted by Digital Fanatic

did you pre-register in December?

Im in the same boat as sniper 007 .Pre-reg on the first day,had the dear dean emails,but nothing since.There will be none left by the time i get my email. lol

Cheers

dazed&confused · 14-04-2011, 14:23

Received the email on Monday morning, placed an order and was given an installation date of 20th April. They said the engineer would ring on the day with a time.

I haven't received any other communication from VM.

Should I have had a confirmation e-mail, or new contract or something???

AndyCambs · 14-04-2011, 14:30

Are the email invitations still going out? I had the "The wait is almost over" on 31st March and nothing since..

mkdr25 · 14-04-2011, 14:43

Quote:

Originally Posted by Digital Fanatic

you'll get a phone call if it's not already done for you.

---------- Post added at 12:52 ---------- Previous post was at 12:51 ----------

Cheers Buddy

Hi All and also to staff kindly answering questions....

I have 2 V+ boxes (both sammy) in 2 bedrooms of the house (sharing costs with flatmate).

I'm getting Tivo on the 19th, replacing my V+ but keeping my flatmates. From the post from DF above will Vm drop the multiroom Â£6.50?

I'm a bit confused as this wasn't mentioned when I ordered.

Will this be the offer we are being offered after install?

passingbat · 14-04-2011, 14:52

Quote:

Originally Posted by Perfect Choice

Received text message on my mobile today asking if I am still OK nfor Saturday install I(replied yes of course!). Clearly VM are using several routes to inform customers. Collecting my new car tomorrow and Tivo install on Saturday, going to have a great weekend (boys and their toys and all that!).

Well, after emphasising over and over again to the sales agent when ordering that it had to be an afternoon install, and he confirming that it would be 1-6pm tommorrow, he actually booked the install for the morning, which is no good.

The person I spoke to today, tried his best to still do tomorrow afternoon, but it wasn't possible

Obviously very dissapointed, but it's not too bad as they can do it next Tuesday afternoon.

Just glad I decided to ring VM today to check on the installation.

robd · 14-04-2011, 15:01

[QUOTE=fatboy82;35211732]Well after yestarday's issue around mates rate discount - I received a phone call from CS stating I was mis-informed and that my mates rate discount will not be effected - she said that the sales teams have been informed of this and that any current discounts will be honored - she said all your doing is upgrading one of your boxes to a tivo box and extending your contract by another 12 months.

I'm more confused now, i've tried on 3 occassions to order a tivo to replace V+ Box. i have Mates Rate discount. The last i was told is that if i changed to tivo i would lose my mates rate discount as this is a new contract. CS can't do this so i was passed on to another department who were unwilling to arrange the upgrade, who told me only Mates Rate dept can do this. At this they could'nt transfer me but i have to email Mates Rate dept. After an email i got a a very short reply ' we do not offer Tivo on mates rate yet'.

After my reply the said they did not know when it will be available for mates rate discount, and to check the boiler room??? I assume boiler room is an intranet site for employees only.

Has anyone with mates rate been able to order tivo succesfully. i can't see the problem, i'm only changing my box to a new one. And paying more each month.

Parlyboy · 14-04-2011, 15:10

Just off the phone to CS after trying to upgrade from Triple XL to VIP50......and they wouldn't let me do it.

Apparently I can't change my package until after TiVo is installed on the 27th of April.

Very odd, can any of the Virgin Staff on here confirm this is correct or did my very confused and flustered CS Staff Member somewhere overseas just fob me off?

Gill72 · 14-04-2011, 15:14

Quote:

Originally Posted by Parlyboy

Just off the phone to CS after trying to upgrade from Triple XL to VIP50......and they wouldn't let me do it.

Apparently I can't change my package until after TiVo is installed on the 27th of April.

Very odd, can any of the Virgin Staff on here confirm this is correct or did my very confused and flustered CS Staff Member somewhere overseas just fob me off?

When I phoned to order my TIVO I asked to be upgraded from VIP20 to VIP50 at the same time, and it wasn't a problem. I see you have all services with Virgin so don't see why you couldn't upgrade to VIP at the same time. Maybe worth ringing back and speaking to someone else.

BenMcr · 14-04-2011, 15:15

Quote:

Very odd, can any of the Virgin Staff on here confirm this is correct or did my very confused and flustered CS Staff Member somewhere overseas just fob me off?

If you already have an open order for install, then it would have to be cancelled and redone to add the changes required for VIP - and customer services can't process TiVo orders yet

If you had asked for the upgrade at the same time as the TiVo install it wouldn't have been a problem

denphone · 14-04-2011, 15:16

Quote:

Originally Posted by Parlyboy

Just off the phone to CS after trying to upgrade from Triple XL to VIP50......and they wouldn't let me do it.

Apparently I can't change my package until after TiVo is installed on the 27th of April.

Very odd, can any of the Virgin Staff on here confirm this is correct or did my very confused and flustered CS Staff Member somewhere overseas just fob me off?

l had the same type problem as l wanted to add Racing Uk to my package and they said l could not do it until my tivo is installed, my answer to them was thats a stupid rule.

GODLY · 14-04-2011, 15:16

Quote:

Originally Posted by Parlyboy

Just off the phone to CS after trying to upgrade from Triple XL to VIP50......and they wouldn't let me do it.

Apparently I can't change my package until after TiVo is installed on the 27th of April.

Very odd, can any of the Virgin Staff on here confirm this is correct or did my very confused and flustered CS Staff Member somewhere overseas just fob me off?

If you are swapping your exisiting box then it would make sense.

This is because hte TIVO will come with a new smart card and at that time your new subs will be activated on it.

Thats what i think anyways.