TiVo : General TiVo Discussion Part 2

[johnasimmons]

I still haven't received the email for TiVo

[cupcakes aka dd]

Originally Posted by Digital Fanatic

Sales are calling customers back at some point to offer other types of free upgrades... sit tight

you already had multi-room, so will be offered something else.

---------- Post added at 11:22 ---------- Previous post was at 11:20 ----------



See mine and Ben's earlier posts

Ooooo I'm intrigued already. VM can't possibly make me happy twice in one month.

[sniper007]

Originally Posted by Digital Fanatic

no, it's just you can't have the offer if you already have multi-room. Sales will call with another upgrade at some point. Nobody is being "shafted".

---------- Post added at 11:34 ---------- Previous post was at 11:32 ----------



Emails are still going out AFAIK.

OK I miss read. Thanks for clarification DF. Sorry I just find this all very confusing the way I am billed currently and what my new one would be if I took TIVO. Let me get one thing straight:

1: If I take a TIVO at all, any shape/form....it automatically starts a new 12 month contract?

2: There will be a new additional £3 a month TIVO charge unless I am a VIP customer - which I am not, atleast not knowingly TV XL, 50mb BB, Talk weekends and evenings on phone, no TV extras.

3: If I completely upgrade getting rid of any V+ boxes and only have TIVO boxes, would I have the V+ monthly charge taken off? Is there even one?

Ta

Originally Posted by Digital Fanatic

The multi-room offer is only for customers who currently have 1 stb. Sales will be offering other customers a different upgrade offer.

No harm in asking next month as there may be other offers, but no further info at the moment.

Cheers mate!

[passingbat]

Originally Posted by sniper007

How much did you pay to swap both V+ boxes with Tivos? £149 x 2 = £298 ?
Do you have to pay a new £3 a month additional charge? Because you now won't have a V+ service did they take off the monthly charge for V+?

I paid just under £300 (Tivos are £149.99 I think).

If you are on Xl, there is no charge for the V+ apart from the multiroom charge for the second box. VIP pricing was different for a second V+ box.

Some people even on XL were paying the legacy £10 P/M charge, but i converted that charge to free with a one off fee a few years ago.

[BenMcr]

As far as I'm aware everyone can have the £10 dropped now

VIP customers can have it removed when they move to the TiVo version of the bundle

Customer not on VIP (or XL Plus) can now request it's removal without having to pay a conversion fee

[Digital Fanatic]

Originally Posted by sniper007

OK I miss read. Thanks for clarification DF. Sorry I just find this all very confusing the way I am billed currently and what my new one would be if I took TIVO. Let me get one thing straight:

1: If I take a TIVO at all, any shape/form....it automatically starts a new 12 month contract?

2: There will be a new additional £3 a month TIVO charge unless I am a VIP customer - which I am not, atleast not knowingly TV XL, 50mb BB, Talk weekends and evenings on phone, no TV extras.

3: If I take completely upgrade getting rid of any V+ boxes and only have TIVO boxes, would I have the V+ monthly charge taken off? Is there even one?

Ta

!. Yes new contract on the TV only

2. Yes £3 for VIP20 and below

3. You are on XL, so wouldn't have been paying a V+HD charge, you will however have a multi-room charge (£6.50 per extra box)

[GODLY]

Originally Posted by Digital Fanatic

!. Yes new contract on the TV only

2. Yes £3 for VIP20 and below

3. You are on XL, so wouldn't have been paying a V+HD charge, you will however have a multi-room charge (£6.50 per extra box)

I was told because i am swapping my V+ for the TIVO, there is no new 12 month contract for me.

Based on that i ordered over the phone!

[BenMcr]

Hmm, not sure why you were told that. TiVo should be a new 12 month TV contract for everyone

[clinteastman]

Originally Posted by GODLY

I was told because i am swapping my V+ for the TIVO, there is no new 12 month contract for me.

Based on that i ordered over the phone!

That's not right, TiVo renews your TV contract for 12 months.

---------- Post added at 12:01 ---------- Previous post was at 11:59 ----------

Originally Posted by Digital Fanatic

Sales are calling customers back at some point to offer other types of free upgrades... sit tight

you already had multi-room, so will be offered something else.

---------- Post added at 11:22 ---------- Previous post was at 11:20 ----------



See mine and Ben's earlier posts

So could we get that offered to us after we have TiVo installed?

[Digital Fanatic]

Originally Posted by clinteastman

That's not right, TiVo renews your TV contract for 12 months.

---------- Post added at 12:01 ---------- Previous post was at 11:59 ----------



So could we get that offered to us after we have TiVo installed?

Yes.

[GODLY]

Originally Posted by BenMcr

Hmm, not sure why you were told that. TiVo should be a new 12 month TV contract for everyone

I asked many times to the CS person, she repeated many a times that there was no new contract for me. I found it strange too!

Anyways does not matter, i want TIVO!

[cupcakes aka dd]

You don't think that Virgin are cottening on to the crazy business idea that if you reward loyalty and sometimes give instead of taking you actually make more money in the long run! (all businesses take note).

[Digital Fanatic]

Originally Posted by cupcakes aka dd

You don't think that Virgin are cottening on to the crazy business idea that if you reward loyalty and sometimes give instead of taking you actually make more money in the long run!

That's the idea

[cupcakes aka dd]

I'm flabbered.