TiVo General TiVo Discussion Part 2 - Page 89

Pea-Pod · 13-04-2011, 20:28

Cheers - Â£3 sounds better than Â£21 extra a month, in these difficult financial times. So I think I will hold out for the 500GB Tivo.

albertsteptoe · 13-04-2011, 20:48

Quote:

Originally Posted by Digital Fanatic

emails are still being sent, Phil.

DF, a quick question please. i had the, We have received your order though, and weâ€™re processing it now. Weâ€™ll be in touch very shortly to arrange your installation date, and youâ€™ll soon be enjoying the best TV service around.

i just rang the Tivo number to see if they could confirm my install date & they said there is no order for Tivo under my address even though i have above email, are they wrong as the guy said i might not hear anything untill the 18th April as thats when its on realease, if thats the case ill leave it, not wasteing any more time when people have ordered by phone & didnt even get email. Got that above email conformation today so i hope guy on phone is wrong about my order because if they have messed mine up i hope they dont do same to other people who ordered online. Thanks in advance sorry for going on. just a little upset now.

Digital Fanatic · 13-04-2011, 20:54

Quote:

Originally Posted by albertsteptoe

DF, a quick question please. i had the, We have received your order though, and weâ€™re processing it now. Weâ€™ll be in touch very shortly to arrange your installation date, and youâ€™ll soon be enjoying the best TV service around.

i just rang the Tivo number to see if they could confirm my install date & they said there is no order for Tivo under my address even though i have above email, are they wrong as the guy said i might not hear anything untill the 18th April as thats when its on realease, if thats the case ill leave it, not wasteing any more time when people have ordered by phone & didnt even get email. Got that above email conformation today so i hope guy on phone is wrong about my order because if they have messed mine up i hope they dont do same to other people who ordered online. Thanks in advance sorry for going on. just a little upset now.

Your order will be with the web team, so probably won't be on your account just yet.

Once you've had the confirmation email, then you can call to adjust if needed. HTH

cozmic1988 · 13-04-2011, 20:57

Quote:

Originally Posted by albertsteptoe

DF, a quick question please. i had the, We have received your order though, and weâ€™re processing it now. Weâ€™ll be in touch very shortly to arrange your installation date, and youâ€™ll soon be enjoying the best TV service around.

i just rang the Tivo number to see if they could confirm my install date & they said there is no order for Tivo under my address even though i have above email, are they wrong as the guy said i might not hear anything untill the 18th April as thats when its on realease, if thats the case ill leave it, not wasteing any more time when people have ordered by phone & didnt even get email. Got that above email conformation today so i hope guy on phone is wrong about my order because if they have messed mine up i hope they dont do same to other people who ordered online. Thanks in advance sorry for going on. just a little upset now.

Due to heavy demand, confirmation emails are taking up to 48 hours to be sent telling you the agreed install date and time slot. Guy on the phone said it won't appear as an order on my account until the date and time has been confirmed (they'll either email me with one of my two preferences, or call me if neither are available).

---------- Post added at 19:57 ---------- Previous post was at 19:56 ----------

Beat me to it DF, lol

whoareyou · 13-04-2011, 20:58

I called just to get things a move on, but as DF says they had no record on the account of an order. I placed the order online yesterday. Very helpful, but he said to call back on friday.

albertsteptoe · 13-04-2011, 20:59

Quote:

Originally Posted by Digital Fanatic

Your order will be with the web team, so probably won't be on your account just yet.

Once you've had the confirmation email, then you can call to adjust if needed. HTH

isnt that the confirmation email they sent me today, thanks for quick reply.

whoareyou · 13-04-2011, 20:59

Quote:

Originally Posted by cozmic1988

Due to heavy demand, confirmation emails are taking up to 48 hours to be sent telling you the agreed install date and time slot. Guy on the phone said it won't appear as an order on my account until the date and time has been confirmed (they'll either email me with one of my two preferences, or call me if neither are available).

---------- Post added at 19:57 ---------- Previous post was at 19:56 ----------

Beat me to it DF, lol

Will they still call you to confirm pricing as people seem to have conflicting reports on costs?

Digital Fanatic · 13-04-2011, 21:01

Yes demand has been very healthy from our pre-reg customers, so it's taking a little longer than we'd like to confirm, but don't worry we will be in touch!

I think it's the free install offer

cozmic1988 · 13-04-2011, 21:02

Quote:

Originally Posted by whoareyou

Will they still call you to confirm pricing as people seem to have conflicting reports on costs?

I was told they'll email me if one of my two date and time selections are agreed, or call me if neither of them are available. Once they call/email you to confirm, the order will be on your account and Customer Services will (finally) be able to help you. I assume the email/call will outline your costs.

Call them once the confirmation email's come through :-)

Digital Fanatic · 13-04-2011, 21:03

Quote:

Originally Posted by whoareyou

Will they still call you to confirm pricing as people seem to have conflicting reports on costs?

Should do, yes. If you just get a confirmation email on install, then you can call in of course.

whoareyou · 13-04-2011, 21:05

Quote:

Originally Posted by cozmic1988

I was told they'll email me if one of my two date and time selections are agreed, or call me if neither of them are available. Once they call/email you to confirm, the order will be on your account and Customer Services will (finally) be able to help you. I assume the email/call will outline your costs.

Call them once the confirmation email's come through :-)

Quote:

Originally Posted by Digital Fanatic

Should do, yes. If you just get a confirmation email on install, then you can call in of course.

Cheers

passingbat · 13-04-2011, 21:17

Quote:

Originally Posted by Digital Fanatic

Yes demand has been very healthy from our pre-reg customers, so it's taking a little longer than we'd like to confirm, but don't worry we will be in touch!

I think it's the free install offer

And there were those doubters who said it wasn't a box that would interest too many people, saying it would appeal only to the TV tech, geek type people!

VM have a real winner here; it will be even more popular when baby Tivo launches in my view.

PsyCrow · 13-04-2011, 21:23

I have VIP50 and pre-registered on the first day and I still haven't received an email since I was told I hadn't won a box a few weeks ago. Not very impressed.

devilincarnate · 13-04-2011, 21:25

Quote:

Originally Posted by passingbat

And there were those doubters who said it wasn't a box that would interest too many people, saying it would appeal only to the TV tech, geek type people!

VM have a real winner here; it will be even more popular when baby Tivo launches in my view.

Well said, I think that it is a real winner well!

Also in regards to be Baby TIVO, My partners due date is the 16th May an she has said that I am not allowed to call the child TIVO ( Where is the justice in that ) LOL

passingbat · 13-04-2011, 21:29

Quote:

Originally Posted by devilincarnate

Also in regards to be Baby TIVO, My partners due date is the 16th May an she has said that I am not allowed to call the child TIVO ( Where is the justice in that ) LOL

Now that's just not fair. LOL. Could you could try sneaking Tivo in as a middle name??