TiVo General TiVo Discussion Part 2 - Page 86

Tod · 13-04-2011, 16:08

So has anyone had a phone call or contact to confirm installation having booked online?

kanedx · 13-04-2011, 16:09

i just had a phone call from virgin to discuss an email i sent last week, asked about when i should receive my email to order tivo and was told i should get it in the nexr few weeksso i asked if i can order on the phone as i registered in december and was told they dont do orders for tivo on phone, lol what a company

, i dont mind waiting a few weeks, id just like to be told

BenMcr · 13-04-2011, 16:12

If you have booked online, but haven't got an email confirmation yet, it's down to how many people are ordering

You will get an email soon. Promise

RobboEdin · 13-04-2011, 16:13

Quote:

Originally Posted by muppetman11

I've had one today offering me TIVO , but saying I need to upgrade my TV as I'm on M pack LOL

Quote:

Originally Posted by clinteastman

Or you could just wait for baby TiVo as that's open to all subscription levels.

Ether that or just carry on smooching with Rupert!

My understanding is that TiVo will NOT be available to customers on the FREE TV M.

It will, at some stage, be available to TV M+ and TV L customers - the charge will be Â£8 per month, however, not the Â£3 per month that TV XL customers enjoy.

clinteastman · 13-04-2011, 16:14

Quote:

Originally Posted by RobboEdin

My understanding is that TiVo will NOT be available to customers on the FREE TV M.

It will, at some stage, be available to TV M+ and TV L customers - the charge will be Â£8 per month, however, not the Â£3 per month that TV XL customers enjoy.

Yep your right it's M+ up, baby Tivo only.

muppetman11 · 13-04-2011, 16:17

Quote:

Originally Posted by RobboEdin

My understanding is that TiVo will NOT be available to customers on the FREE TV M.

It will, at some stage, be available to TV M+ and TV L customers - the charge will be Â£8 per month, however, not the Â£3 per month that TV XL customers enjoy.

I'll stick with Sky for now , I cant see what's happening when I'm out of contract.

denphone · 13-04-2011, 16:18

Is there a android app for the viirgin tivo set top box.

muppetman11 · 13-04-2011, 16:19

Quote:

Originally Posted by denphone

Is there a android app for the viirgin tivo set top box.

I asked what operating systems there would be apps for but nobody seemed to know.

Manster62 · 13-04-2011, 16:20

Quote:

Originally Posted by BenMcr

If you have booked online, but haven't got an email confirmation yet, it's down to how many people are ordering

You will get an email soon. Promise

Thanks Ben,
But my concern is that so many people who booked online seem to have been offered/selected 23rd April - so does that mean if they can't install on that date that we'll be offered installations later than the 23rd? That causes major problems for me as I am a freelance designer who has a pile of work the week after Easter. Had really hoped to get an installation date next week when things were quieter, but due to very poor service on the telephones, they wouldn't let me order despite me being an authorised user on my husband's account.

Have been patient through all of this, but now I'm not happy.

Tod · 13-04-2011, 16:28

Quote:

Originally Posted by Manster62

Thanks Ben,
But my concern is that so many people who booked online seem to have been offered/selected 23rd April - so does that mean if they can't install on that date that we'll be offered installations later than the 23rd? That causes major problems for me as I am a freelance designer who has a pile of work the week after Easter. Had really hoped to get an installation date next week when things were quieter, but due to very poor service on the telephones, they wouldn't let me order despite me being an authorised user on my husband's account.

Have been patient through all of this, but now I'm not happy.

Thats the thing with forums, we know too much!

On saying that though, I do hope that those booking online are being given as much priority as those breaking the rules and phoning up - it would not be fair if they get priority because they phoned in.

windy · 13-04-2011, 16:35

Quote:

Originally Posted by Tod

Thats the thing with forums, we know too much!

On saying that though, I do hope that those booking online are being given as much priority as those breaking the rules and phoning up - it would not be fair if they get priority because they phoned in.

I booked on line yesturday my original install was 28th april..i didnt get a conformation email so i rang this morning and now iam getting an install on the 19th.

So i cant see why iam braking the rules if virgin say the will send a confirmation email they should sent one.

So i rang and told them hows that breaking the rules if anything virgin are.

Why dont you phone in and ask its not hurting anybody except your pride by the looks of it.

Perfect Choice · 13-04-2011, 16:48

Ordered on the phone yesterday. Should I receive anything to confirm like an email or is that just specific to the online order being sent out in emails, or is it just a case of waiting to Saturday for the engineer to turn up as it is all on VMs scheduling systems anyway!

clinteastman · 13-04-2011, 16:50

Quote:

Originally Posted by Perfect Choice

Ordered on the phone yesterday. Should I receive anything to confirm like an email or is that just specific to the online order being sent out in emails, or is it just a case of waiting to Saturday for the engineer to turn up as it is all on VMs scheduling systems anyway!

I ordered on the phone Monday and got a call to confirm today.

Perfect Choice · 13-04-2011, 16:57

Quote:

Originally Posted by clinteastman

I ordered on the phone Monday and got a call to confirm today.

When was your install date? Just wondering if the call was a check you are OK for the planned date of install still.

So I could get a call tomorrow (2 days after ordre like you) or a call Friday, the day before the install?

Just nice to confirm but VM sound busy enough with callers!

clinteastman · 13-04-2011, 17:00

Quote:

Originally Posted by Perfect Choice

When was your install date? Just wondering if the call was a check you are OK for the planned date of install still.

So I could get a call tomorrow (2 days after ordre like you) or a call Friday, the day before the install?

Just nice to confirm but VM sound busy enough with callers!

My install is Friday so it could be ether. Saying that it sounded more like a check to see if the date was still OK.